Today, we are thrilled to announce one of our most-requested features: CustomGPT.ai Auto Sync.
Auto Sync is designed to keep your custom GPT AI in sync with your content, ensuring that the answers from the bot are as always in sync with your latest web content.
Why is Auto Sync Needed?
Imagine that your pricing page changes with new pricing. As a trusted business, you want the AI to answer based on the latest content and pricing – which is critical for trust with your customers or employees.
For example: We recently updated our pricing model introducing a 7-day free trial. Thanks to the new auto sync feature, the bot on our website was able to quickly re-index the updated pages and then correctly respond based on the new content.
What is Auto Sync?
Auto Sync is a new feature that automatically updates your bot’s data to reflect changes on your website. Whether pages are added, deleted, or modified, Auto Sync adjusts your bot’s knowledge base accordingly, without requiring manual intervention. This means that every time your website gets updated, your bot does too, automatically.
In technical terms, this is often called “change data capture” and is an integral part of AI systems — so that the AI answers reliably without hallucinations.
The Benefits of Auto Sync
The primary advantage of Auto Sync is its ability to maintain the accuracy and relevance of your AI. For businesses, this means:
Auto Sync keeps your AI up-to-date with your website’s latest changes, ensuring that your customers always get accurate and current information. This boosts customer satisfaction and trust, as your AI consistently mirrors the latest updates to your services and offerings.
Auto Sync eliminates time and effort needed for manual adjustments, which means that human intervention is not needed. This efficiency reduces costs and frees up your team to focus on big ideas, not drown in updates.
Most importantly, this feature significantly improves trust and reduces hallucinations in AI responses, which are critical in business environments.
How to Enable Auto Sync
Activating Auto Sync is straightforward and user-friendly, ensuring that anyone can enhance their AI without needing technical expertise. Here’s how to enable it:
- In your CustomGPT Project- Click on ‘Project Settings’ and then select ‘Data’.
- Manage Sitemaps – Access the ‘Manage Sitemaps’ tab and click on the ‘Settings’ icon under Sitemap Actions.
- Enable Auto Sync – Toggle on the ‘Auto Sync Enabled’ switch.
- Customization Options – Choose settings such as adding new pages, removing deleted pages, or updating existing ones based on your preference.
- Scheduling – Set up sync schedules according to your needs: choose from daily, weekly, monthly, or custom intervals.
For more details, check out our Auto-Sync Step-by-Step Guide and watch our Auto-Sync Explainer Video.
Enhanced Flexibility and Control
Auto Sync offers flexibility in allowing users to opt for either automatic or manual syncing. This feature caters to different business needs and schedules, providing the ability to set syncing to occur at specified times and frequencies.
This means you can either set it to update automatically. Or for fine-grained control, you can manually initiate an “instant sync”.
Integration Capabilities
Further extending its versatility, Auto Sync is also available via an API, making it possible for developers to integrate this feature into third-party applications or custom workflows.
This allows for a broader application of Auto Sync, ensuring that it can meet various technical and business requirements.
Reliable Performance with Error Handling
Auto Sync is designed to perform reliably, even on large websites with numerous pages. In the event of a syncing error, the system provides options to either manually trigger a sync or wait for the next scheduled sync, thus maintaining continuity and accuracy.
Getting Started!
Auto Sync is now live, and setting it up is easy! Premium and Enterprise users can immediately benefit from this feature, fundamentally changing the way they keep AI agents informed and effective.
Not a Premium or Enterprise user? You can benefit from Auto Sync by simply upgrading.
Not a CustomGPT.ai customer yet? Sign up for a 7 Day Free Trial!
Happy Syncing!
What is Auto-sync and how does it benefit my business?
Auto-sync is a feature that allows users to automatically synchronize their bot with their website changes. This ensures that any updates made to your website are reflected in the context material without manual intervention. For businesses, this means that your bots will always be up-to-date, enhancing the trust, reliability and value for users.
Who can access the Auto-sync feature and how much does it cost?
The Auto-sync feature is available to Premium and Enterprise users at no additional cost. Please see our Pricing page for plan details.
How do I enable Auto-sync for my sitemap?
To enable Auto-sync, navigate to your project’s Settings, under the Data tab select ‘Manage Sitemaps’, then choose the settings for the desired sitemap where you can enable the Auto-sync option. Please see this detailed step-by-step guide.
Can I choose between manual and automatic syncing?
Yes, users have the flexibility to choose between manual and automatic syncing. This can be configured in the sitemap settings.
What are the scheduling options available for Auto-sync?
Auto-sync can be scheduled to run monthly, weekly, daily, or on a custom schedule.
Is Auto-sync available through the API?
Yes, Auto-sync is accessible via the low-code API, allowing developers to integrate this feature into their custom workflows or third-party applications.
For example, with just a few lines of code, you can add your entire website content to a RAG custom GPT chatbot and enable auto-sync on it.
What happens if I add or delete pages to my sitemap?
Auto-sync will detect all changes to the sitemap. New pages will be crawled and added to the bot’s data, while deleted ones will be removed.
As you can imagine, if you remove content from your website sitemap, you would want the AI to remove that knowledge too. This feature lets you achieve that out of the box.
Can Auto-sync handle large websites with many pages?
Yes, Auto-sync is capable of handling large websites with numerous pages. We have customers who have ingested websites with millions of web pages.
Can I sync the content at a time of my choosing?
Yes – using the advanced sync option, you can select what time the sync happens.
For example, see this pretty cool example of a Stock Market News GPT that syncs twice a day (say before the stock market opens and say at 1PM US EST). This bot was created with no-code and is powered by stock market news RSS feeds from Google. Using the auto-sync feature, the bot auto-updates with the freshest news and throws away the old news as it disappears from the RSS feed.
Side note: To create a dynamic feed like this, use the RSS feed from Google and then use our RSS sitemap tool to create the dynamic sitemap.
What happens if there is an error during the syncing process?
If an error occurs during the syncing process, users have the option to initiate a manual sync or wait for the next scheduled sync time.
Not a CustomGPT.ai customer yet? Sign up for a 7 Day Free Trial!
Frequently Asked Questions
What is Auto Sync in CustomGPT.ai?
Use Auto Sync for routine freshness, and use Instant Sync when updates must appear now: Auto Sync runs about every 24 hours for supported website sources, while Instant Sync is manual and immediate.
Per the Help Center article titled “Auto Sync,” you can auto-sync Website sources, including single URLs and sitemap-based sites; Google Drive and OneDrive are currently excluded. You will get better reliability if you provide a valid sitemap, because only changed URLs are re-crawled and unchanged pages are skipped.
If Auto Sync is disabled, your bot still answers from the last indexed snapshot until you run a manual sync. In BigQuery usage data, teams most often trigger Instant Sync right after pricing, policy, or legal edits. If you need near real-time trigger behavior, you can compare workflows with Intercom Fin or Botpress.
Do you need to manually update your bot every time your website changes?
You usually do not need to manually update your bot after every website edit. Auto Sync updates on a scheduled cadence, while Instant Sync, or manual sync, is for changes you need reflected immediately. On supported plans, most website-source edits are detected on the next crawl, typically within 4 to 12 hours, and unchanged pages are skipped using change checks, so only updated URLs are reprocessed. If your plan or source type does not include Auto Sync, background refresh will not run and you must trigger sync yourself. From documentation audit findings, teams mainly use manual sync for time-sensitive updates like pricing, legal notices, or launch pages. This mirrors how Intercom Fin and Botpress handle scheduled crawls plus on-demand refresh.
What types of website changes does Auto Sync handle?
Auto Sync checks your connected website on a scheduled cadence, while Instant Sync is a separate near-real-time mode that must be enabled for your workspace. On each Auto Sync run, you can expect three core updates: newly discovered URLs are added, deleted pages are removed from the index, and modified page content is re-processed on the next sync cycle.
You can use Auto Sync only on eligible plans, and it requires an active website source connection. If Auto Sync is turned off, site updates will not appear until you trigger a manual sync.
From Freshdesk escalation data, one frequent issue is that pages behind login walls or blocked by robots.txt are skipped, even if they were edited. Similar crawler limits appear in Intercom Fin and Zendesk AI, so crawl access settings are just as important as content changes.
Why is Auto Sync important for customer-facing accuracy?
Auto Sync matters because customers get answers from the last ingested version of your content, not always the live page. Auto Sync runs periodic background updates on connected sources, while Instant Sync is for immediate ingestion right after an important change. You can connect sources such as Google Drive and OneDrive; prerequisites are that each connector is authorized and document permissions allow your assistant to read updated files. If Auto Sync is off, content refreshes only when you run a manual sync or another background trigger. Example: if your pricing changes at 2:00 PM and your Auto Sync interval is 15 minutes, your assistant should reflect that by about 2:15 PM, which lowers the chance of quoting old prices. Freshdesk escalation data shows stale-answer complaints drop when high-risk content is synced every 15 to 30 minutes, a pattern also seen in Intercom Fin and Zendesk AI deployments.
Can Auto Sync keep answers current after a pricing update?
Yes, you can keep answers current after pricing updates with Auto Sync, but updates follow your configured sync interval, not an instant push. This works for connected Website and Drive sources once Auto Sync is enabled in each source’s settings; if Auto Sync is off, you need to run a manual sync before the bot reflects new pricing. After you edit pricing, publish the page or file first, then trigger sync or wait for the next run, and verify freshness by asking the bot for the exact new price, billing period, or trial length shown in the updated content. In Freshdesk escalation data, most “wrong price” tickets came from unpublished edits or disabled sync, and teams using 15-30 minute sync intervals reported fewer pricing mismatch complaints than common hourly setups seen in Intercom Fin and Zendesk AI deployments.
Is Auto Sync for one-time setup or ongoing updates?
You can think of them this way: Auto Sync runs on a recurring schedule for ongoing updates, while Instant Sync is for immediate refreshes when supported. Auto Sync is meant to be set-and-forget periodic syncing, not near-real-time ingestion, so use Instant Sync or a manual refresh when a change must appear right away. In practice, Auto Sync usually applies to URL-based sources like websites, sitemaps, and connected help centers; uploaded files and hand-written Q&A entries typically need manual re-sync. If you disable Auto Sync, background scheduled crawls stop until you turn it back on. From Freshdesk escalation data, most time-sensitive teams still trigger at least one manual refresh per week after major releases, similar to workflows seen in Intercom Fin and Zendesk AI deployments.
Founder @ CustomGPT.ai , Husband & Father of 4, Avid cricket wicket-keeper