CustomGPT.ai is GDPR compliant

Yes, CustomGPT.ai is fully GDPR compliant. We prioritize the protection of user data, adhere to strict data security standards, and ensure transparency in how personal data is collected, processed, and stored. Our GDPR compliance is audited by INTERCERT CPA LLC, assessed June 28, 2026, report issued August 12, 2026.

The General Data Protection Regulation (GDPR) is a data privacy law enacted by the European Union to protect individuals’ personal data. It gives users more control over how their information is collected, used, and stored.

• GDPR applies to any organization processing the personal data of EU residents, regardless of where the organization is based.
• Compliance is essential for legal adherence, but it also builds trust by demonstrating a strong commitment to user privacy and data security.

From the moment you interact with CustomGPT.ai, we seek your explicit consent for data collection. We provide clear and straightforward information about what data is collected and why, ensuring you can make fully informed decisions.

We employ robust measures to ensure your data is secure:

• Encryption protocols: SSL encryption for data in transit and 256-bit AES encryption for data at rest.
• Data minimization: We only collect the information necessary to deliver and improve our services.
• Strict security measures: Data is safeguarded against unauthorized access or leaks.

CustomGPT.ai has systems in place to detect data breaches quickly. If a breach occurs:

1. We will promptly notify you and provide guidance on securing your data.
2. Relevant authorities will be informed as required under GDPR.

You can submit a Data Subject Request (DSR) to access, modify, or request the deletion of your personal data. Simply fill out our Privacy Request Form and we will respond as soon as possible.

We collect and process:

• User data: Email addresses, usage data, and communications during service use.
• Tracking data: Cookies and activity data collected automatically for platform functionality and improvement.

Our processing is based on legal grounds such as user consent, contractual necessity, legal obligations, and legitimate interests like fraud prevention. For more details, please consult our Privacy Policy.

Yes, we work with trusted GDPR-compliant third-party providers for essential services, such as:

• Hosting: Amazon Web Services (AWS)
• Payments: Stripe
• Productivity: Google Workspace
• Platform services: Automattic (WordPress.com, Gravatar)

Data shared with these processors is limited to what is necessary for delivering their services, and they follow strict security protocols.

CustomGPT.ai keeps your data until you decide what to do with it. You can use CustomGPT.ai’s capabilities to delete your documents immediately after processing. If you choose to keep the documents to benefit from features like citations and links, they’ll stay with CustomGPT.ai until you choose to remove them.

We use cookies and similar tracking technologies to enhance user experience and provide essential services. These include:

• First-party cookies: Managed by us.
• Third-party cookies: Used by providers like Stripe and Google Tag Manager.

Users can manage cookie preferences through the platform’s privacy settings or browser settings. Disabling cookies may impact platform functionality. For more details, consult our Cookie Policy.

No, CustomGPT.ai does not currently support data residency within the EU. Data residency in the EU is not a requirement for GDPR compliance.

GDPR compliance focuses on how personal data is handled, processed, and secured, regardless of where the data is physically stored. Data residency within the EU is not a strict requirement under GDPR.

If your organization requires data to be stored within the EU, you may need to find a local hosting provider (if one exists) or set up your own hosting solution. Please note that building your own solution can be a complex and time-consuming process.

If data residency is mandatory for your use case, consider exploring external hosting options or consulting with CustomGPT.ai support for potential workarounds or recommendations.

CustomGPT.ai adheres to GDPR regulations by implementing robust data protection practices, securing personal data, and providing transparency in how data is processed and stored.

For GDPR-related inquiries or data requests, please fill out our contact form and we will respond as soon as possible.

No, the data you share with CustomGPT.ai remains private and is not used to teach or provide insight for others. We have stringent data handling practices in place to ensure your data’s security and confidentiality. In fact, the data from one bot within your account has no effect on other bots within even your own account. Each bot is its own data silo.

No, any data you interact with on CustomGPT.ai is not used to enhance the learning of ChatGPT. It’s confined to your specific bot, ensuring your content remains local and private. For further information, you can review OpenAI’s data usage policies at: https://openai.com/policies/api-data-usage-policies

CustomGPT.ai prioritizes data privacy. We ensure that your business data stays safe by storing it in isolated environments per bot and not using it for any other purposes, including model training. You can find more about our data privacy policies on our Security and Trust page

Yes, CustomGPT.ai operates under a DPA. As for data collection, CustomGPT.ai collects minimal user data required for service operation and improvement, in compliance with privacy laws and regulations. Detailed information can be found in our privacy policy: https://www.iubenda.com/privacy-policy/45263214

Yes – there is an option to immediately delete the original files after processing. This gives you added protection.

We take data protection seriously at CustomGPT.ai. Our security measures include strong encryption, access controls, and a robust system architecture designed to prevent unauthorized access or data breaches. For an in-depth understanding of how we ensure data protection, please refer to our security principles on our Security and Trust page. We are committed to regularly updating and improving our security practices to protect your business data effectively.

Yes. CustomGPT.ai is SOC 2 Type 2 compliant. See our SOC 2 Type 2 Certification page for the current audit period and auditor, or request the report via our Trust Center.

No. Your content isn’t shared with other CustomGPT.ai customers and isn’t used to train our models or OpenAI’s.