Frequently Asked Questions

CustomGPT provides numerous benefits for your business by using your business data to build a custom ChatGPT-style chatbot.

The biggest use case emerging currently (across our thousands of customers) is: Employee efficiency. Customers are seeing huge improvements in employee productivity by having custom chatbots based on their own data and content. 

The next major use case is Customer Experience. Instead of forcing customers to waste time browsing through the website or painful processes, a custom chatbot with your own content/data leads to much better customer experience and engagement. 

This leads to growing revenue and lowering costs with secure and privacy-preserving platform.

Think about it : What if ChatGPT knew about all your business content? How would customers and employees benefit from it? 

By having a custom AI chatbot that has ingested your specific data and information, your business can provide better customer experience and employee efficiency. Customers can interact with the chat widget on your website. Or even use the LiveChat option to engage with your content. Advanced users can use the API to integrate the chatbot functionality into their workflows.

CustomGPT is designed to work with a wide range of data and information, including text-based data such as website content, customer inquiries, product descriptions, FAQs, and more. We support 1400+ document formats including PDF files, Microsoft Office docs, Google docs and more that can be ingested into the chatbot. We have now added support for Youtube / Vimeo videos and audio/podcasts. 

You can also add other business-specific information from multiple sources to your chatbot. You can even ingest data via Zapier from your various apps and tools. 

The more data you provide, the more accurate and effective your CustomGPT chatbot will be in delivering the results you need for your business.

CustomGPT is based on your business content. This results in trusted responses based on your business – not generic responses you would see in ChatGPT. 

CustomGPT is powered by the same advanced AI language models (LLMs) that power OpenAI’s ChatGPT-4, so you get the latest in AI technology. And since it has ingested your data, it can generate more accurate and relevant responses, without hallucinations – that is, making up facts. This enhances the overall performance and personalization, allowing your business to benefit from improved employee efficiency and customer experience. 

As AI technologies continue to advance, we will automatically include the latest AI technology in all CustomGPT chatbots, so you can benefit from the latest AI technology always and automatically!

CustomGPT can be used in a variety of ways to improve your business operations. Some of the most common use cases include customer service, marketing and helpdesk. But just ask yourself: What if ChatGPT knew all my business content? The list of use cases emerging on a daily basis is simply mind-boggling 

The most straightforward way is to embed the chatbot into your website, either as a widget or as a LiveChat option. This lets your visitors engage with your business content and get quick accurate answers at any time, rather than waiting hours for a live agent.

The other common way is to have employees use the chatbot privately via the secure dashboard. To ensure the security and privacy of your data, the default behavior is private. 

CustomGPT can also be integrated into your existing systems and processes using the API, allowing you to take advantage of the insights and knowledge that it has acquired from your data to improve your operations and create a more effective and efficient business.

Yes, CustomGPT API is included in all the plans. You can use the API to programmatically build the chatbot and query it to integrate generative AI technology into your existing systems and platforms and even build apps. 

Using our Zapier app, you can currently integrate the API into 5000+ systems.

At this time, we support 93 languages including: Arabic, Awadhi, Azerbaijani, Bashkir, Belarusian, Bulgarian, Bhojpuri, Bengali, Bosnian, Catalan, Mandarin, Czech, Welsh, Danish, German, Dogri, Greek, English, Spanish, Estonian, Basque, Persian (Farsi), Finnish, Faroese, French, Irish, Galician, Gujarati, Hindi, Chhattisgarhi, Croatian, Haryanvi, Hungarian, Hebrew, Armenian, Indonesian, Italian, Japanese, Javanese, Georgian, Kazakh, Kannada, Korean, Konkani, Kashmiri, Kyrgyz, Lithuanian, Latvian, Maithili, Montenegrin, Macedonian, Mongolian, Moldovan, Marathi, Malay, Maltese, Marwari, Min Nan, Nepali, Dutch, Norwegian, Oriya, Punjabi, Polish, Pashto, Portuguese, Brazilian Portuguese, Rajasthani, Romanian, Russian, Sanskrit, Santali, Sindhi, Sinhala, Slovak, Slovenian, Albanian, Serbian, Swedish, Swahili, Tamil, Telugu, Tajik, Thai, Turkmen, Turkish, Tatar, Ukrainian, Urdu, Uzbek, Vietnamese, Wu, Cantonese (Yue)

Yes, we use OpenAI’s LLM (called “ada”) and ChatGPT-4.

PLEASE NOTE: Unlike our competitors, we do not support ChatGPT 3.5 . We firmly believe that for real business use cases like anti-hallucinations and trusted responses with citations, ChatGPT-4 is a MUST. 

Once you build your CustomGPT bot, you can use it to add real value to your business:

1. Embed it on your website, to provide customer service and/or replace legacy search experience. Let your customers actually have real conversations with your business content. See this example.
2. LiveChat for your website: Let your customers get quick answers based on your business content, wherever that content may be. Just imagine customers instantly getting answers based on your website, helpdesk, manuals, documents, videos, podcasts, etc. No more saying “Hello” and waiting for hours for a agent to come along. See our livechat widget in the bottom right corner of this page. 
3. Workflow Integrations: Just imagine your business processes getting quick answers based on your business data. Use the CustomGPT API to integrate into Slack, HubSpot or 5000+ integrations with Zapier. Feeling adventurous? You can now even build your chatbot using the API – just imagine all the apps you can build with that. 

Absolutely. You can embed the CustomGPT bot into your website, use it as a LiveChat agent and even use the API to integrate it into your apps and systems.

Yes – CustomGPT has full turn-by-turn conversations similar to how you see in ChatGPT. So you can use it to build rich prompts as well as “chain of thought” prompting that helps you work through a problem.

CustomGPT leverages ChatGPT-4 APIs for its service. The primary use cases for CustomGPT are to address questions and provide insights based on business content. Therefore, while it is possible by selecting the response source as “My Content + ChatGPT”, however code generation is not a primary use case for CustomGPT.

Yes, CustomGPT supports 92 popular languages. I can understand your content in these language as well as answer questions in these different languages. 

Language is a key aspect of ChatGPT. We have run tests where ChatGPT can be given content in Arabic, and then asked a question in German and then asked to respond in Japanese. All in our single user query. 

CustomGPT solution works for content across all industries. Since the content loaded by an organization is expected to be tailored to the domains in which they operate, CustomGPT responses will be similarly tailored based on the content.

A ChatGPT-powered chatbot is an AI chatbot that learns from your content and then allows customers to interact with it. It can streamline customer interactions, reduce operational costs, and provide personalized recommendations. Available 24/7, it can manage high volumes of inquiries and provide data-driven insights for better decision-making. Implementing a custom ChatGPT chatbot can significantly enhance your business’s efficiency and customer satisfaction.

ChatGPT can be integrated into your website using CustomGPT’s handy embed and livechat widgets. The process involves setting up the chatbot, customizing it for your brand, and embedding it into the website’s code. This allows the chatbot to interact with website visitors, answer their queries, and provide personalized recommendations. The integration enables seamless, real-time communication, enhancing user experience and engagement on the website.

A custom ChatGPT for business differs from other chatbot solutions in its ability to understand your unique content and answer questions based on it, without hallucinating or making up facts. This trust and brand safety increases customer satisfaction with accurate responses for your business.

CustomGPT’s responses are based on your business content, ensuring accuracy and relevance. CustomGPT is the leader in anti-hallucination, ensuring that the AI always responds from your content, thus protecting the trust and integrity of your brand.

Businesses can leverage ChatGPT features through CustomGPT by creating a custom chatbot that understands and processes their unique content. This chatbot uses your business data to provide accurate and relevant responses, enhancing customer experience and employee efficiency. It can automate repetitive tasks, provide quick responses to inquiries, and facilitate seamless communication among team members who speak different languages. This leads to increased customer engagement, improved productivity, and a competitive advantage.

A business chatbot powered by ChatGPT automates tasks like customer service and sales, improving efficiency. It’s cost-effective, eliminating the need for expensive AI teams. It saves time by learning your content, reducing the need for manual document reading. It increases accuracy as it’s based on your data. It also enhances customer experience by providing instant, personalized responses in your brand voice, even in other languages. This leads to increased revenue and lower costs.

Absolutely! CustomGPT can transform your podcast content into a chatbot experience. It indexes your podcast episodes, converting the audio to text using OpenAI Whisper. This allows the chatbot to provide instant responses to user queries based on your podcast content. It’s like giving your podcast a voice to chat with your listeners. This not only enhances user engagement but also makes your content highly accessible and user-friendly.

CustomGPT offers a secure enterprise-grade platform with specialization in accurate answers from your content without hallucination (aka: making up facts). Our industry leading anti-hallucination algorithm, along with enhancements like citations/sources make CustomGPT a potential game-changer for your business’s customer interactions.