The best way to secure an internal AI tool is to combine role-based access control, document-level permissions, and identity verification so the AI only retrieves files a user is authorized to see. This ensures employees get accurate answers without exposing […]
The fastest way to onboard new employees is to give them an internal AI knowledge base that answers role-specific questions instantly, explains company processes in plain language, and guides them step by step without waiting for managers or HR. This […]
The best way to handle multilingual support without native speakers is to use AI-powered multilingual chatbots and translation tools that accurately translate and respond in customers’ languages. These systems leverage neural machine translation and language-specific models to provide instant, consistent, […]
RAG systems combine vector search with AI-generated answers, offering rich, context-aware responses but require more complex setup. Vector-based search engines excel at fast, scalable semantic retrieval but lack built-in generative capabilities. What are vector-based search engines? They store embeddings of […]
Increasing AI chatbot engagement rates on websites requires improving chatbot relevance, enhancing user experience, personalizing interactions, and building trust through transparent communication. Combining smart design, timely proactive invitations, and seamless escalation options ensures visitors use and benefit from your chatbot […]
Yes, you can blacklist sensitive topics from a customer service AI bot by defining restricted topics, keywords, and intent categories, and configuring the AI to refuse, redirect, or escalate those queries to human agents. This protects customers, ensures compliance, and […]
To create a knowledge base, collect your most common questions, document clear answers, organize them into categories, publish them in a searchable system, and keep them updated. A well-built knowledge base reduces support tickets, improves customer satisfaction, and enables AI […]
Build an AI-powered order tracking system by integrating AI chatbots with your order management and shipping data. This automates responses to “Where Is My Order” (WISMO) questions, reducing support tickets by up to 40% and improving customer satisfaction with real-time, […]
AI helps reduce content creation workload by automating tasks like drafting training materials, generating quizzes, summarizing documents, and personalizing learning content. Platforms such as CustomGPT leverage your existing resources to speed up content generation, enabling training teams to produce high-quality […]
When customers ignore your AI support agent, focus on improving AI responsiveness, making handoff options clearer, enhancing personalization, and optimizing the user experience. Addressing these areas increases engagement, reduces frustration, and builds trust in your automated support. Why do customers […]
