Let’s explore Botpress and CustomGPT, beyond a simple a feature comparison. We’ll cover how each product is designed and what it optimizes for. Both play in the RAG (Retrieval-Augmented Generation) ecosystem, but they’re built for different workflows, team capabilities, and organizational priorities.
Quick Decision Guide
Choose CustomGPT if: you value industry-leading accuracy with 97% benchmark score
Choose Botpress if: you value visual drag-and-drop builder with extensive code extensibility via execute code cards
About CustomGPT
CustomGPT.ai is a business-focused RAG-as-a-service API built for high accuracy. Benchmarked the most accurate RAG platform, CustomGPT helps organizations launch AI assistants grounded in their own data—reducing hallucinations while supporting smooth, flexible integrations. Founded in 2021 and headquartered in Needham, Massachusetts (USA), CustomGPT has earned a reputation as a dependable solution in the RAG space.
Overall Rating
94/100
Starting Price
$99/mo
About Botpress
Botpress is enterprise ai agent platform with visual bot building and omnichannel deployment. Enterprise AI agent platform with visual bot building, omnichannel deployment, and RAG capabilities. 750,000+ active bots processing 1 billion+ messages with extensive channel support and no-code/low-code development. Founded in 2016, headquartered in Montreal, Quebec, Canada, the platform has established itself as a reliable solution in the RAG space.
Overall Rating
85/100
Starting Price
Custom
Key Differences at a Glance
In terms of user ratings, CustomGPT in overall satisfaction. From a cost perspective, Botpress starts at a lower price point. The platforms also differ in their primary focus: Chatbot Platform versus AI Chatbot. These differences make each platform better suited for specific use cases and organizational requirements.
⚠️ What This Comparison Covers
We’ll analyze features, pricing, performance benchmarks, security compliance, integration capabilities, and real-world use cases to help you determine which platform best fits your organization’s needs. All data is independently verified from official documentation and third-party review platforms.
Detailed Feature Comparison
Final Thoughts
Final Verdict: Botpress vs CustomGPT
After analyzing features, pricing, performance, and user feedback, both Botpress and CustomGPT are capable platforms that serve different market segments and use cases effectively.
When to Choose CustomGPT
- You value industry-leading accuracy with 97% benchmark score
- Patented technology to reduce hallucinations
- Easy no-code setup with powerful customization
Best For: Industry-leading accuracy with 97% benchmark score
When to Choose Botpress
- You value visual drag-and-drop builder with extensive code extensibility via execute code cards
- Massive scale validation: 750,000+ active bots, 1 billion+ messages processed
- Comprehensive omnichannel support: WhatsApp, Slack, Teams, Telegram, Messenger, SMS, web
Best For: Visual drag-and-drop builder with extensive code extensibility via Execute Code cards
Migration & Switching Considerations
Switching between Botpress and CustomGPT requires careful planning. Consider data export capabilities, API compatibility, and integration complexity. Both platforms offer migration support, but expect 2-4 weeks for complete transition including testing and team training.
Pricing Comparison Summary
Botpress starts at custom pricing, while CustomGPT begins at $99/month. Total cost of ownership should factor in implementation time, training requirements, API usage fees, and ongoing support. Enterprise deployments typically see annual costs ranging from $10,000 to $500,000+ depending on scale and requirements.
Our Recommendation Process
- Start with a free trial – Both platforms offer trial periods to test with your actual data
- Define success metrics – Response accuracy, latency, user satisfaction, and cost per query
- Test with real use cases – Avoid generic demos; use your production data
- Evaluate total cost – Factor in implementation time, training, and ongoing maintenance
- Check vendor stability – Review roadmap transparency, update frequency, and support quality
For most organizations, the decision between Botpress and CustomGPT comes down to specific requirements rather than overall superiority. Evaluate both platforms with your actual data during trial periods, focusing on accuracy, latency, ease of integration, and total cost of ownership.
Next Steps
Ready to make your decision? We recommend starting with a hands-on evaluation of both platforms using your specific use case and data.
- Review: Check the detailed feature comparison table above
- Test: Sign up for free trials and test with real queries
- Calculate: Estimate your monthly costs based on expected usage
- Decide: Choose the platform that best aligns with your requirements
