With the technology advancements in Large Language Models (LLMs), chatbots have become essential tools for businesses: they efficiently manage customer inquiries, streamline operations, and simplify work processes.
Picking the right chatbot for your business is a bit like choosing the perfect teammate. It can either make things awesome or, well, not so great. Today, we will explore the details of two chatbot platforms CustomGPT and Landbot. We will help you figure out which one might be your business’s best match. So, let’s dive into the details of these platforms’ chatbot features and capabilities to make your customer experience as smooth and effective as possible.
CustomGPT vs Landbot: A Side-by-Side Comparison
Let’s take a look at the difference between the two platforms:
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CustomGPT: Technology: Built for: Competitive Edge: |
LiveChatAI: Technology: Built for: Disadvantage: |
This side-by-side comparison provides an overview of the distinct features of both chatbot platforms
Now let’s have a look at the detailed features exploration and limitations of both Platforms.
CustomGPT vs Botmaker: Capabilities and Limitations
Create your customGPT account
With CustomGPT you can quickly create a custom chatbot for your website. All you have to do is create your CustomGPT account using your Name and Email only. After providing this information your account for CustomGPT will be created by following this one step. And you can create a chatbot for your personal or business needs easily.
On the other hand, creating an account using Landbot requires your working Email, Company Name, Industry, and Department. By providing all these details your account will be created.
Ease of Use: Create a customized chatbot for your website
With the user-friendly interface of CustomGPT, you can create highly customized chatbots easily by following just a few easy steps.
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- Login to your CustomGPT account and Click on the dashboard. Now click on Create New Agent.
- Login to your CustomGPT account and Click on the dashboard. Now click on Create New Agent.
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- Now place this URL as shown below for the chatbot training. By placing this Sitemap or website URL. Creating and training a custom chatbot with CustomGPT is so easy as you don’t have to go through the traditional complex chatbot training processes. All your website pages will be detected to build and train your custom chatbot in minutes.
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- And that’s it. Your CustomGPT chatbot is ready to answer all your customer’s queries. As you see CustomGPT user user-friendly interface makes it a top choice, especially for non-technical users. Everyone regardless of their technical or nontechnical background can build a custom chatbot on their own by just following these easy and simple steps.
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- Now test our chatbot and see how it will respond. I just write “Hi” and it answers “Hello! How can I assist you today” by default.
- Now test our chatbot and see how it will respond. I just write “Hi” and it answers “Hello! How can I assist you today” by default.
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- Now I passed a query. You can see below that CustomGPT responded by providing a comprehensive and intelligent message based on my question.
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- You can also customize your chatbot behavior and conversational setting according to your needs by going into chatbot settings. CustomGPT provides highly customized features to control the behavior and appearance of your custom chatbot.
Now let’s have a look at the Landbot interface. When creating a chatbot with Landbot you have to define each step on your own like how our chatbot will respond to the customer queries. To do so, you have to create a conversational flowchart that defines the responses users will get whenever they interact with the chatbot.
It does not provide responses only that are pre-defined by you. Creating a flowchart to define chatbot responses might be difficult for some users. Let’s test this bot and see if your user can interact with it. As you can see, you cannot query this chatbot by yourself, You can only click on the query of your preference and get an answer accordingly.
I clicked on “Hi there!” and it generated the answer I defined in the flowchart in previous steps.
Similarly, you can create the flow chart for all the conversations your customer will have with the chatbot.
In conclusion, CustomGPT has become a top choice for technical and non-technical users because of its user-friendly interface and highly customized features. CustomGPT understands the user’s question and responds quickly with an intelligent and accurate answer. On the other hand, Landbot is limited when it comes to the way chatbot interacts with the customers. Also, its complex interface makes it difficult to design flowcharts for beginners.
Data integration Capability
CustomGPT support document for more than 1400 different formats. You can upload your business content in 1400+ different file formats. Making CustomGPT a versatile solution for the business for indexing multiple data sources to train their chatbot. You can train your custom chatbot with both Sitemap and custom data at the same time.
For uploading documents just go to your agent and select integration.
Image of integrations UI with CustomGPT.ai
When it comes to Landbot, you have to create all your conversational flow on your own by defining each step. But if you want to index some data, Landbot does not provide any specific file format. You can only copy and paste the information that you want your chatbot to rely on when answering customers’ queries.
In conclusion, CustomGPT is a versatile solution for businesses that want to build a chatbot on multiple data sources and can be used for a variety of purposes. While Landbot is limited in terms of data integration. You can use this chatbot for sales purposes by defining conversations according to your website products.
Pricing
CustomGPT provides a pricing plan that is suitable for both small to large enterprises. In every plan from Basics to standard, CustomGPT included API access. So you can create, customize, and integrate this chatbot into your website or workflow with a high level of control.
| Standard $99 /month | Premium $499 /month | Enterprise starting at $10,000/year |
| 10 CustomChatbots | 100 CustomChatbots | All Premium features |
| 5000 items/ chatbot | 20,000 items/chatbot | Scalable data, query, and seat capacity |
| 20 million words | 100 million words | Custom features |
| 1000 queries per month | 5000 queries per month | Dedicated account manager |
| API Access | API Access | API Access |
On the other hand, Landbot provides features like Live Chat and API integration with Pro and Business pricing plans. You can embed the chatbot into your website using the Basic and Standard pricing plans, But for high-level control over chatbot behavior and integration using API, you have to subscribe to the Business and Pro plans.
Setting a New Benchmark: How CustomGPT.ai Leads in AI Innovation
CustomGPT.ai is a standout in the AI chatbot field because of its innovative features. Particularly, its Retrieval-Augmented Generation (RAG) technology has put it ahead of OpenAI in recent benchmark tests carried out by Tonic.ai. CustomGPT.ai’s success in surpassing OpenAI demonstrates its commitment to enhancing AI capabilities. This underscores the platform’s dedication to offering users cutting-edge RAG technology and trustworthy solutions for their chatbot requirements.
Read the full blog showcasing How CustomGPT.ai outperformed OpenAI in the RAG benchmark
CustomGPT.ai ensures that its chatbots deliver contextually appropriate answers tailored to the user’s inquiries. This capability not only enhances user satisfaction but also boosts engagement and trust in the platform. Also, CutsomGPT.ai’s anti-hallucination technology further enhances the accuracy and trustworthiness of its responses. This technology eliminates the risk of generating erroneous or misleading information, safeguarding users against inaccuracies and misinformation. By prioritizing accuracy and reliability, CustomGPT.ai empowers organizations to provide exceptional user experiences.
View the interview video featuring Alden Do Rosario, CEO of CustomGPT.ai, discussing the RAG benchmark on YouTube: CustomGPT.ai Surpasses OpenAI in Accuracy Benchmark.
In conclusion, CustomGPT offers flexible pricing plans suitable for both businesses and startups.
Conclusion
In conclusion, when choosing between CustomGPT and Landbot, it’s clear that CustomGPT stands out as the preferred choice for both technical and non-technical users. Its user-friendly interface simplifies the chatbot creation process, allowing users to effortlessly generate intelligent and accurate responses. With features like sitemap integration, multi-source data integration, and the ability to understand customer queries, CustomGPT offers a comprehensive solution for businesses of all sizes. The versatility of CustomGPT is further highlighted by its support for over 1400 file formats, making it a powerful tool for indexing multiple data sources. On the pricing front, CustomGPT’s flexible plans cater to the needs of both small enterprises and large corporations, ensuring accessibility and high-level control. In contrast, Landbot falls short in terms of user interaction and data integration capabilities, with a more complex interface that may pose challenges for beginners. Ultimately, CustomGPT emerges as the top choice, providing an efficient, customizable, and cost-effective solution for businesses looking to enhance their customer interactions through advanced chatbot technology.
