AI chatbots have changed the way businesses talk to their customers, making it easier to help them and keep in touch. As more companies use AI, they need to pick the right chatbot that works for them.
This article compares two AI chatbots: CustomGPT and LiveChatAI. We’ll look at what they can do, how they help businesses, and why they’re important in the AI age. Whether you’re starting a new business or running one, choosing the best chatbot is vital to stay ahead in the business world that’s always changing.
CustomGPT vs LiveChatAI: A Side by Side Comparison
Let’s take a look at the difference between the two platforms:
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| CustomGPT: ✔ Provide Precise and quick responses that are 100% relevant to your business data ✔Designed for both large enterprises (MIT, Adobe, Dropbox) and SMEs. ✔ Quick setup and user-friendly interface. ✔ Ensures accurate responses from your content with anti-hallucination technology. ✔ Allows for Custom Instructions Technology: ✔ Uses cutting-edge GPT-4 technology. ✔ Enhance Privacy Controls to ensure data security ✔ Supports 1400 file formats including PDF, Microsoft Office documents, Google Docs, Text files, and Audio/Video files. ✔Offers a No-Code Plugin Builder for effortless integration ✔Prioritizes secure, privacy-first, business-grade operations Built for: ✔ Designed for both large enterprises (MIT, Adobe, Dropbox) and SMEs. ✔ CustomGPT offers a diverse range of pricing plans suitable for both small and large businesses. ✔ Supports tasks like customer service, sales, marketing, and more. ✔Guarantees no hallucinations or making up facts. Competitive Edge: ✔ Offers sitemap integration and multi-source data integrations ✔ Ensures no waiting times and natural conversations ✔Can use a large number of data for chatbot training ✔CustomGPT offers pricing plans to meet a variety of business needs. |
LiveChatAI: ✔ An AI Bot and Live Chat Software ✔Train your AI with specific content ✔Personalized and informed interaction with your customers. ✔learns directly from your brand’s unique content Technology: ✔ Add custom questions, answers, PDFs, text content, and website links. ✔ No Code platform built for non-technical users ✔Offers integrations with Embed Widget and Live Chat Built for: ✔Enhances customer interactions ✔ Responds based on provided data ✔Offers instant localization with 95 languages Disadvantages: ✔ Uses ChatGPT 3.5 by default ✔ Not as fast in training as CustomGPT ✔ Costly pricing plans for small businesses ✔Limited data for training chatbot ✔Cant triage complex queries and pass them to your human support teams. |
The table provides a deep comparison between CustomGPT and LiveChatAI
Let’s explore CustomGPT and then look at LiveChatAI for a deeper comparison between both.
CustomGPT
CustomGPT is the effortless way to create your chatbot, no coding is required. Accessible from any device with an internet connection, it’s designed for everyone, not just tech experts. With its user-friendly no-code approach, you’ll have a fully functional chatbot in minutes. CustomGPT is your secure and powerful AI tool for driving innovation and growth, making AI accessible to all.
Let’s create, train, and embed CustomGPT in minutes along with explaining its features, capabilities, scalability, and diverse pricing plans for all sizes of businesses. And Explore what makes it different from LiveChatAI.
Creating a CustomGPT Chatbot: An Easy Setup
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- Login to your CustomGPT account.
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- In CustomGPT go to Dashboard and click on Create Project.
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- Now you can upload both sitemaps of the whole website and the document containing your data on which you want your chatbot to train.
Training CustomGPT chatbot: Highly customized Chatbot
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- CustomGPT support (1400+ file format) shows the diversity of data integration for chatbot training. This multiple-data integration capability makes CustomGPT an excellent choice for all businesses.
This way your chatbot can be trained on a wide range of company data making your chatbot a versatile option.
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- And within 2 minutes your chatbot is ready to answer your questions. And these responses fully adhere to your business content. Generate fully accurate responses by leveraging CustomGPT anti-hallucination technology.
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- Here what sets CustomGPT apart is its speed and efficiency. You see how fast we created and trained our Custom chatbot on a variety of data.
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- You can also update the data of your chatbot with real-time data integration making it generate responses that are up to date and highly relevant.
Integration of your chatbot: A no-code guide
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- The next step is to deploy your Custom chatbot to your website. Although you can integrate CustomGPT chatbot into your website, helpdesk, Online Store, WordPress website, and messaging apps.
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- Now you can integrate a custom chatbot into your website within a few minutes without knowing a single line of code making CustomGPT a no-code platform.
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- However, CustomGPT offers many features to put your Custom Chatbot on your website.
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- You can customize the appearance of your chatbot by adjusting the parameters as shown below.
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- The next step is to Embed your chatbot into your website. You can do this by Share link, Embed Widgets, Live Chat, and API. First, you have to enable the Live Chat or Embed widgets features and copy the HTML Script given.
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- Now place this HTML script on the website on the Custom Page where you want your chatbot widget to appear. You can customize the chatbot with your brand logo, name, and color. You can also customize your chatbot behavior by creating a customer persona, this will enhance user experience.
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- You see how creating, customizing, and embedding your chatbots become so easy in just a few minutes. Even training of chatbot takes a few minutes with the CustomGPT platform making it highly customizable and versatile for individuals as well as business needs.
| Integration type | CustomGPT |
| Website Integration | Seamlessly integrates CustomGPT into your website to provide instant and accurate responses to user queries. |
| Helpdesk Integration | Integrate CustomGPT into your helpdesk system, empowering your support agents to provide efficient customer service. |
| API Integration | Utilize CustomGPT’s robust API for developers to integrate generative AI technology into existing systems and platforms. |
| Zapier Integration | Connect and automate workflows with CustomGPT using Zapier, linking to over 5000+ systems and improving your business processes. |
Pricing Plans for Every Kind of Business
CustomGPT offers a variety of pricing plans tailored to suit the needs of small to medium-sized businesses. These plans are designed to provide flexibility and options that can fit your budget and requirements. You’ll find a range of choices to ensure CustomGPT aligns perfectly with your business’s unique needs and size.
The table provides information about the diverse pricing plans for business:
| Standard $99/month | Premium $499/month | Enterprise (Contact Sales for pricing) |
| 10 CustomChatbots | 100 CustomChatbots | All Premium features |
| 5,000 items/ chatbot | 20,000 items/chatbot | Scalable data, query, and seat capacity |
| 20 million words | 100 million words | Custom features |
| 1000 queries per month | 5000 queries per month | Dedicated account manager |
CustomGPT.ai Sets the Standard for Chatbot Accuracy and Personalized Interactions
What sets CustomGPT.ai apart from its competitors is its remarkable ability to integrate multiple data sources, enabling businesses to build highly personalized chatbots that deliver accurate and trustworthy responses. That happens because of CustomGPT.ai’s Retrieval-Augmented Generation (RAG) technology, which lets chatbots provide personalized interactions tailored to each user’s needs and preferences. Moreover, CustomGPT.ai’s RAG technology has demonstrated its superiority over competing solutions, surpassing even OpenAI’s RAG model with an impressive score.
Explore the comprehensive blog highlighting CustomGPT.ai’s triumph over OpenAI in the RAG benchmark.
With its extensive data ingestion capabilities, CustomGPT.ai ensures that businesses can rely on its chatbots to deliver highly accurate and relevant responses to their customers. This level of accuracy and trustworthiness not only enhances the overall user experience but also allows businesses to create chatbot solutions that meet the specific needs of their target audience. As a result, CustomGPT.ai stands out as the go-to platform for businesses seeking to leverage AI-driven chatbots to provide personalized, accurate, and reliable interactions with their customers.
Check out the interview video with Alden Do Rosario, CEO of CustomGPT.ai, discussing the RAG benchmark on YouTube: CustomGPT.ai Excels Over OpenAI in Accuracy Benchmark.
Why use CustomGPT for your business
CustomGPT offers a host of advantages for businesses. Here are some compelling reasons why CustomGPT is a great choice for your business:
| Benefits | Description |
| Boost Employee Productivity | CustomGPT enables the creation of tailored chatbots, empowering employees to access accurate and relevant information swiftly, and increasing efficiency. |
| Elevate Customer Satisfaction | CustomGPT-powered chatbots offer superior customer experiences by engaging in personalized conversations, providing quick answers, and guiding customers, resulting in higher satisfaction and engagement. |
| Drive Revenue Growth | CustomGPT ensures a seamless and efficient customer experience, leading to increased customer interactions and purchases. |
| Cut Costs | CustomGPT automates repetitive tasks, reducing the need for human intervention, and can handle a high volume of inquiries, allowing employees to focus on complex or strategic tasks. |
| Cost-Effective Solution | CustomGPT eliminates the need for expensive AI teams, enabling chatbot creation and management without extensive technical expertise, resulting in cost savings. |
Now, let’s shift our focus to LiveChat and see how it differs from CustomGPT:
LiveChatAI
LiveChatAI is the go-to AI Bot and Live Chat Software for businesses. It enables you to create your AI chatbot, launch GPT-powered live chat, and provide multilingual assistance.LiveChatAI streamlines support operations, reducing volume, improving resolution rates, and ensuring immediate customer satisfaction.
Following are some features and limitations as compared to CustomGPT. Let’s have a look:
Create Chatbot
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- You can create your chatbot using LiveChatAI by logging into your account.
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- The most important is the next step ‘training your chatbot on your website or personal data’.
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- You can upload data in PDF, Website link, Text, and Question Answers. This Limited data integration source makes LiveChatAI less versatile and customizable as compared to CustomGPT.
Training LiveChatAI Chatbot
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- You can train your chatbot by providing your website link. The most important thing here is that LiveChatAI takes a lot of time to crawl all the pages from the website to get trained on it. Making it less efficient in terms of speed.
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- You can also train by using Python, making it complex to use for non-technical users.
Responses generated by LiveChatAI
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- The responses generated by LiveChatAI may not consistently achieve the desired level of accuracy. Additionally, it’s worth noting that LiveChatAI’s responses may not always provide complete answers that fully align with the context provided.
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- It is less efficient in handling users’ queries and passes such queries to human customer service ultimately affecting the customer experience.
Costly Pricing Plans
The table provides the overview of the pricing plan offered by LiveChatAI:
| Basic | Pro | Expert |
| $39/ month | $89/month | $389/month |
| 1 Chatbot | 25 Chatbot | 50 Chatbot |
| 5M Character Data Import | 10M Character Data Import | 20M Character Data Import |
| 2000 messages | 4000 messages | 8000 messages |
You can see a limited number of chatbots and data character import with such price make LiveChatAI costly for small businesses. Also importing only a limited number of characters affects the training of the chatbot. You cannot train your chatbot on larger datasets.
Conclusion
In conclusion, CustomGPT shines as the go-to solution. Its adaptable pricing plans make it a feasible choice for businesses of all sizes. What’s more, it exhibits remarkable efficiency in training chatbots on large volumes of data, ensuring quick and accurate responses tailored to the context.
In contrast, LiveChatAI appears less versatile when it comes to integrating multiple data sources. Its pricing plans, though somewhat costly, offer limited data importing options, potentially limiting its efficiency in training and customizing chatbots.
Ultimately, for businesses seeking flexibility, speed, and precision in chatbot development, CustomGPT appears to be the superior choice. However, the final decision should be made based on specific business needs and priorities.
