In today’s fast-paced digital world, efficiency and accuracy aren’t just desirable—they’re essential. If you’re aiming to supercharge your operations and enhance the customer experience, then integrating a chatbot is likely on your radar. That’s why you’re reading this.
The transformative impact of chatbots is evident. They not only turbocharge team productivity but also redefine customer engagement, setting new standards in real-time response and personalization. Given the diverse landscape of chatbot platforms, making an informed choice is crucial.
Among the frontrunners is CustomGPT, a platform that seamlessly bridges the gap between business objectives and personal interactions. But as with all strategic decisions, a side-by-side comparison with others, like MyAskAI, can help you make the optimal choice for your unique needs. Let’s dive in!
CustomGPT vs My AskAI: Side by Side Comparison
Before we dive into the finer distinctions between these two, let’s start with a broad overview of their differences.
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CustomGPT: ✔ Fast Deployment ✔Designed for both large enterprises (MIT, Adobe, Dropbox) and SMEs. ✔ Quick setup and user-friendly interface. ✔ Built-in Functionality ✔ Immediate accuracy and reliability with anti-hallucination technology. ✔ Time Efficiency ✔ Streamlined processes for instant use Technology: ✔ Powered by advanced large language models ✔ Comprehensive chatbot personalization package. ✔ Ensures data privacy for sensitive information. ✔ Supports 1400 file formats including PDF, Microsoft Office documents, Google Docs, Text files, and Audio/Video files. Built for: ✔ Designed for both large enterprises (MIT, Adobe, Dropbox) and SMEs. ✔ Facilitates application development for various business functions. ✔ Supports tasks like customer service, sales, marketing, and more. Competitive Edge: ✔ CustomGPT boasts fast deployment, built-in functionality to ensure accurate responses, and streamlined processes for immediate use. ✔ It’s a versatile AI assistant suitable for a wide range of applications. | My AskAI: ✔ Focus on content-specific responses for information provided. ✔ Proficiency in particular content areas for accuracy. ✔ Various practical applications are tailored to content-specific needs. Technology: ✔ 3.5 ChatGPT Utilization. ✔ Personalization for Content Areas ✔ Understanding of PDFs, Microsoft Office files, Google Docs, and customer data. Built for: ✔ For hobbyists and small businesses ✔ Responses based on the provided content. ✔ Supports diverse use cases. Competitive Edge: ✔ My AskAI provides an email capture feature which can be advantageous for organizations looking for detailed user analytics |
Live Demo
Let’s have a look at the answers generated by the Live Demo of CustomGPT and My AskAI from their respective websites.
Here’s the response generated by CustomGPT Live Demo:
And the response generated by My AskAI Live Demo:
You can immediately see the difference between the two:
- CustomGPT provides a detailed and intelligent answer.
- My AskAI provides answers based on links.
CustomGPT also provides links in the citation for the credibility of the source, helping users to see where the answer comes from.
Now let’s explore the CustomGPT platform, then wrap up with a final comparison.
A Deep Dive Into CustomGPT
CustomGPT is not a one-size-fits-all solution; instead, it’s tailor-made to meet the specific needs of your business. CustomGPT has a user’s user-friendly design, creating and customizing a custom chatbot according to your specific need, business growth, and product sales just within a few minutes.
Create an account on the CiustomGPT website. Log in to your account.
On the Dashboard click on Create Project for creating a chatbot.
Create a sitemap of your website by using a free tool offered by CustomGPT for indexing all of your website data to the chatbot for its customization.
Now enter the Website URL generated by the sitemap generator in the box as shown in the image below. You can also generate a sitemap from YouTube videos.
Give your project a name and your chatbot will be ready to answer according to your business content.
You can also upload your website datasets to highly customize your chatbot according to your specific needs. If you are a writer and want a chatbot to write like you, you can upload your sample work, and writing tips and your chatbot writer will be ready to answer and write like you.
You can upload files in 1400 file formats (PDF, DOC, Zip, and many more). Maximum file size is 100MB. The total batch size limit is 1GB. You can upload a maximum of 50 files per batch. You can also add more than one sitemap for your chatbot, making it more tailored according to your business data.
By going into your project’s setting you can also customize your chatbot appearance and its behavior.
You can also customize your chatbot’s conversational setting the way you want your chatbot to interact with users. You can change your chatbot message language, can also enable/disable citation view to the users. You can also remove the branding (Powered by CustomGPT). And can also add a custom message at the end of every response.
You can also create customer behavior by adjusting the system parameters to control its personality and traits.
Once you customize your chatbot you can integrate it within a few minutes to your website. You can share link, put your chatbot on your website or helpdesk with the Embed widget feature, and make it live by the Live Chat feature.
You can also customize your chatbot appearance on your website.
This way you can create a highly customized chatbot within a few minutes for your business. Responses generated by your chatbot are accurate because of its Anti-Hallucination technology.
Now that we’ve explored CustomGPT, let’s take a closer look at how it differs from another AI chat assistant – My AskAI.
Setting a New Benchmark: How CustomGPT.ai Leads in AI Innovation
CustomGPT.ai is a standout in the AI chatbot field because of its innovative features. Particularly, its Retrieval-Augmented Generation (RAG) technology has put it ahead of OpenAI in recent benchmark tests carried out by Tonic.ai. CustomGPT.ai’s success in surpassing OpenAI demonstrates its commitment to enhancing AI capabilities. This underscores the platform’s dedication to offering users cutting-edge RAG technology and trustworthy solutions for their chatbot requirements.
Read the full blog showcasing How CustomGPT.ai outperformed OpenAI in the RAG benchmark
CustomGPT.ai ensures that its chatbots deliver contextually appropriate answers tailored to the user’s inquiries. This capability not only enhances user satisfaction but also boosts engagement and trust in the platform. Also, CutsomGPT.ai’s anti-hallucination technology further enhances the accuracy and trustworthiness of its responses. This technology eliminates the risk of generating erroneous or misleading information, safeguarding users against inaccuracies and misinformation. By prioritizing accuracy and reliability, CustomGPT.ai empowers organizations to provide exceptional user experiences.
View the interview video featuring Alden Do Rosario, CEO of CustomGPT.ai, discussing the RAG benchmark on YouTube: CustomGPT.ai Surpasses OpenAI in Accuracy Benchmark.
A Close Look Into My AskAI
While CustomGPT caters to a broad spectrum of businesses, My AskAI has a more specific focus, which is essential for hobbyists and very small businesses. My AskAI acts as your dedicated guide, providing invaluable information and insights related to the My AskAI platform.
Who Benefits from My AskAI?
My AskAI is a good choice for those seeking AI support on a smaller scale. Whether you’re a passionate hobbyist, or running a very small business, My AskAI is tailored to your specific needs. It offers answers to questions, detailed information about any specific topic according to your needs, and solutions to common queries.
My AskAI is good at…
- Answering both simple and complex questions on the content you upload, creating uniquely synthesized responses from various sources.
- Holding a conversation on the specific content you upload to your AskAI
My AskAI is ok at…
- Generating content – you could get your AskAI to write shorter pieces of content e.g. emails, maybe social media posts or even generating questions, using your content base but it is not what it is made for so may not give the best results
- Product recommendations – if you upload product listings, set up a good system prompt, and use chat mode, it will likely do a pretty good job of recommending products to users.
My AskAI is bad at…
- My AskAI will not be able to compare 2 or more documents
- It is made to answer questions using multiple (but a limited number of) pieces of context from a document instead of being able to aggregate, summarise, or analyze an entire data set at once.
Comparing CustomGPT vs My AskAI
Here are some additional considerations as you’re comparing CustomGPT and My AskAI.
| Aspects | CustomGPT | My AskAI |
| Purpose | ✔Create personalized AI chat assistants for businesses. ✔For businesses looking to enhance customer service, in marketing, and overall efficiency. | ✔Provides personalized chatbots for hobbyists and small businesses ✔Offers specific insights and answers |
| ChatGPT Version | ✔Utilizes ChatGPT-4o for accurate responses. | ✔Utilizes ChatGPT3.5. |
| Data Integration | ✔Integrates data from multiple sources for broad knowledge. | ✔Focuses on answering questions based on uploaded content. |
| Supported Formats | ✔Over 1400+ document formats. | ✔Primarily focuses on PDFs, text-based documents, and web content. |
| Deployment Options | ✔Public or private access, embeddable, and API support. | ✔Provides custom chatbot embeds and links. |
| Multilingual Support | ✔Supports up to 92 languages. | ✔Offers multilingual capabilities. |
| Security and Privacy | ✔Operates on a secure, privacy-first, business-grade cloud platform ✔Enterprise users can inquire about SOC2 Type II, DPA, SLAs | ✔Some emphasis on security and privacy of user data. |
| Application Range | ✔Facilitates application development in areas like chatbots, summarization, and question-answering. | ✔Primarily focuses on answering questions based on uploaded content. |
| Automation | ✔Automates tasks like customer service, sales, marketing, and more. | ✔Focuses on answering questions based on uploaded content. |
| Customization | ✔Allows for extensive customization of chatbot behavior .✔CustomGPT is highly customizable, allowing users to personalize chatbot behavior, conversation settings, and appearance. ✔It’s adaptable to various business needs. | ✔Emphasizes customization of chatbot interactions. ✔My AskAI offers a more fixed and specific conversational experience tailored to queries about the My AskAI platform. |
| Revenue Focus | ✔Aims to boost revenue, cut costs, and improve engagement. | ✔Focuses on enhancing user experience through domain-specific knowledge. |
| Target Audience | ✔Suitable for both large enterprises and small-to-medium enterprises. ✔It serves a variety of industries, including customer service, marketing, and more. | ✔Tailored for hobby and small businesses requiring specific content bots. |
| Competitiveness | ✔Offers fast deployment, anti-hallucination technology, and time efficiency. | ✔Emphasizes knowledge depth and domain-specific accuracy. |
Conclusion
CustomGPT and My AskAI serve as stellar examples of how diverse the AI chatbot landscape is, each catering to distinct needs.
- CustomGPT emerges as a robust, adaptable solution suitable for a wide spectrum of businesses aiming for enhanced customer interaction and operational efficiency.
- My AskAI carves a niche in providing content-specific responses with pricing that makes it a go-to for hobbyists and small businesses.
Your choice between these two hinges on your business’s scale, customization needs, and the specific application you envision for your chatbot solution. By aligning your selection with your strategic objectives, you’re not just choosing a chatbot platform but investing in a tool that could significantly bolster your operational prowess and customer engagement.
