Most chatbots stop at answering questions — they never capture who’s asking. That means lost leads, manual follow-ups, and missed opportunities.
Lead Capture gathers names, emails, roles, and companies directly in conversation, turning every chat into a potential deal — automatically, with no friction. Just qualified leads, ready for action.
Capture qualified leads instantly — names, companies, roles, and more.
Send to your CRM automatically via CSV export or Zapier.
Recognize returning visitors and update their profiles seamlessly.
Understand buyer intent to qualify prospects in real time.
Collect contact details naturally during chat.
Detects returning users and refreshes data seamlessly.
Pump leads to your CRM via Zapier, API, or CSV export.
Save UTM and referral tags automatically with each lead.
Capture both identity and intent for richer qualification.
"We launched our sales-minded chatbot, and started capturing leads in minutes!"
Learn more about Lead Capture in our docs
The Lead Capture Agent is a new agentic action that asks visitors for their contact details—primarily name and email—directly within the chat. Use it whenever you want to turn engaged conversations into qualified contacts without breaking the conversational flow.
Open your project’s Actions page and enable Lead Capture agentic action. That’s it—no additional setup required.
Lead capture is always performed inside the conversation in a natural, conversational manner. Pre‑chat gating is not supported at this time.
By default it focuses on name, email, phone and company. You can remove these goals and/or add new ones while setting up the Lead Capture agent.
Not at this time. All details are optional for the user.
The agent typically prompts early and uses built‑in persuasion techniques to keep the request brief and context‑aware, minimizing disruption.
It may follow up politely later in the conversation, while avoiding a pushy experience.
Yes. Adjust your agent’s Persona to control tone, style, and how assertively it asks.
Yes. It works everywhere your CustomGPT.ai agent runs.
No noticeable impact is expected.
The agent will extract whatever contact details it can identify from the conversation and save them accordingly.
Not at this time.
Lead storage follows our security and data handling practices. See our policy: https://customgpt.ai/security/
Leads are retained indefinitely by default. Custom retention settings are not available yet.
Yes.
Not at this time.
Exports include name, email, company, phone, user defined and other.
The user defined column includes all pieces of information you instructed the agent to collect.
The other column is a JSON object containing any additional relevant details that agent decided to capture.
We provide a Lead Captured trigger you can use to send data to your CRM, email tool, or any Zapier‑connected app.
Yes- set this up in Zapier using the Lead Captured trigger.
Yes. You can test the flow directly in the app before enabling it for production.
Yes. The agent recognizes contact details shared naturally and will confirm and store them.
No. Human handoff is not part of this feature.
Not at this time.
Available on Premium plans and above.
Yes.
No.
.
Your next customer is already in the chat — capture them before they leave.
