Would it surprise you to learn that people often feel more comfortable sharing information with machines than with other humans? This appears to be the case. Therefore, what people share in customer service interactions with chatbots can provide unrivaled customer […]
Generative AI is making chatbots (almost) expert conversationalists. Their ability to chat in a human and engaging manner means that humans are chatting back. But do people trust AI? What are people telling chatbots? And what data are chatbots gathering? […]
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