We are grateful for the enthusiastic participation in our EDU grants program. While this program has now closed, we invite you to explore CustomGPT with a free 7-day trial. Experience how our AI can revolutionize your projects and research! Transformative […]
Judgment-free AI bots are pivotal in enhancing customer intelligence by transforming service delivery and feedback mechanisms. These sophisticated tools maintain the highest confidentiality, creating a personalized, bias-free service environment that not only elevates customer satisfaction and loyalty but also ensures […]
Last week we hosted a fantastic webinar on Answer Accuracy in Generative AI with insights from experts at CustomGPT.ai, Massachusetts Institute of Technology, Tonic.ai, and Voicebot.ai Over 500 registrants! Did you miss the live stream or have follow-up questions? No […]
Experts from Massachusetts Institute of Technology (MIT), CustomGPT.ai, and AI answer accuracy evaluator Tonic.ai will discuss topics highly relevant to any business hoping to leverage the benefits of generative AI in this upcoming webinar. Read on to learn why your […]
Businesses today collect a wide range of information, including emails, social media conversations, customer feedback, and sales records, much of which is unstructured. It’s estimated that 80-90% of a company’s data is unstructured, and this figure is increasing rapidly each […]
Humans are, no doubt, critical for the training and development of AI models. However, the concept of human-in-the-loop (HITL) goes much further because human-AI collaboration is vital in every use case to mitigate risk and maximize the opportunity of this […]
AI is impacting many traditional job roles, even those usually not at the whim of rapidly changing technologies. It’s also creating jobs and providing an opportunity for certain low-skilled jobs to be upskilled into AI oversight roles or AI-augmented roles. […]
Would it surprise you to learn that people often feel more comfortable sharing information with machines than with other humans? This appears to be the case. Therefore, what people share in customer service interactions with chatbots can provide unrivaled customer […]
Across the span of a few centuries, humans have transitioned through three industrial revolutions. We’re in the Fourth Industrial Revolution, and we could be on the cusp of the Fifth. During this time, jobs have developed from humans assisting machines […]
Generative AI is making chatbots (almost) expert conversationalists. Their ability to chat in a human and engaging manner means that humans are chatting back. But do people trust AI? What are people telling chatbots? And what data are chatbots gathering? […]
