Conversational agents, powered by GPT technology, are no longer just something nice to have but have become essential for businesses of all sizes. They play a vital role in improving how businesses connect with customers, making operations more efficient, and enhancing overall business performance.
In this article we will explore two chatbot platforms CustomGPT and Forethought, we’re taking a closer look at this cutting-edge technology. Our goal is to discover what each platform is good at, and help you decide which to choose.
Which one should you choose, CustomGPT or Forethought?
✔A general custom chatbot platform
✔Designed for large enterprises (MIT, Adobe, Dropbox) and SMEs.
✔ Everyone can use CustomGPT according to their need or requirement
✔Uses ChatGPT-4 model
✔ Supports 1400+ file formats including PDF, Microsoft Office documents, Google Docs, Text files, and Audio/Video files.
✔Can be trained on the whole website and various datasets
✔Create highly Customize Chatbots for users
✔ Designed for large enterprises (MIT, Adobe, Dropbox) and SMEs.
✔An all-in-one solution
✔Boosts revenue, cuts costs and improves user experience
✔A general platform provides all in one solution for everyone
✔Can be used for personal, business, or professional needs
✔Can fully customize and train chatbot according to your business data
✔A customer support automation platform
✔Only provide service/recommendation to registered customers
✔Can be used only by companies to provide customer support to their registered customers
✔Uses large language model, the same technology behind Open AI ChatGPT
✔Can be trained on customers’ data
✔Uses SupportGPT to answer only customers’ queries
✔Designed only for customer support
✔Automate Customer support based on ticket context
✔Specifically built for customer support
✔Cannot be used by everyone
✔Works based on the ticket system
Let’s first explore the capabilities and uses of CustomGPT secondly, we will have a look at the Forethought platform to see how both platforms differ.
CustomGPT is a versatile platform that’s designed to be useful for just about anyone, from individuals with personal needs to small, medium, or large-scale businesses. It’s like a tool that can fit in the hands of many.
As I said above CustomGPT is a versatile all-in-one solution because it is not just for businesses, it can provide solutions for personal use too. For example, if you are a content writer, and want a custom chatbot that writes like you and can craft different ideas for you.
You can write some tips for creating content, or create a document containing your previous writing samples of articles and upload it to customize your CustomGPT chatbot.
To do this you need to follow 3 easy steps
Step 1: Create an account from the CustomGPT website by inputting your Email address and Name.
Step 2: After creating an account. Go to the dashboard and click on Create Project.
Step 3: After creating a project, customize the chatbot on your data by uploading the document by going into your project’s settings. And your custom chatbot will be ready to write like you.
So, whether you’re a writer looking for innovative ideas or a student CustomGPT provide fast and efficient solution for personal needs.
Here are some of the applications of CustomGPT for personal needs.
|✔Travel Planning||✔Cooking and Recipes||✔Personal Assistance|
|✔Content Creation||✔Self-Improvement||✔Email Assistance|
|✔Learning and Research|
For small businesses, CustomGPT serves as a virtual assistant, helping with tasks like swiftly answering customer questions and creating content. This not only reduces costs but also boosts earnings. Customers no longer need to endure long waiting times for answers; custom chatbots can provide immediate responses and solutions to their issues.
This automation doesn’t just save time, it also allows small businesses and startups to concentrate on their core activities. Moreover, it can assist in market research and data analysis, facilitating data-based decision-making and aiding small businesses in adapting to changing market conditions.
Here are some of the applications of CustomGPT for small businesses.
|✔Customer Support||✔Generate marketing content||✔Lead Generation|
|✔Market Research||✔Email Marketing||✔E-commerce Optimization|
|✔Data Analysis||✔Language Translation||✔Content Curation|
Large businesses benefit from CustomGPT by using some advanced features like multiple data integration, multi-lingual support, advanced Anti-hallucination technology, and chatbot integrations.
A real-world example
MIT (Massachusetts Institute of Technology) is a real-world example of a large-scale institute. MIT uses CustomGPT and generates a generative AI solution ChatMTC for entrepreneurs globally.
Additionally, CustomGPT assists in creating marketing content, making it easier for large businesses to maintain a strong online presence and connect with their customers. Whether it’s assisting with customer support, content generation, or data analysis, CustomGPT provides flexibility and adaptability because of the advanced and unique features that are needed in the business landscape.
Here are some of the applications of CustomGPT for large-scale businesses.
|✔Customer Service and Support||✔Content Creation||✔Market Research|
|✔Automated Data Analysis||✔Product Recommendations||✔Human Resources|
|✔Boost Sales||✔Multilingual Communication||✔Data Security|
|✔Energy Management||✔Personalized Marketing|
Forethought created SupportGPT, a generative AI solution that leverages Large Large Model to answer customer queries. It fine-tunes the responses based on customers’ conversational history.
SupportGPT is not a general platform that can be used by everyone. Only companies who signed a contract with Forethought can provide Chatbot service to their customers. But one thing to notice here is that only registered customers to a specific company or store can get customer support by using the SupportGPT chatbot. Not any visitor to the website can get access to customer service.
SupportGPT works based on the ticket system. For example, if there is a store selling scooters. Customers who already have a purchase history with that store can get customer service. SupportGPT gets trained based on previous customers’ and agents’ conversational history and responses. It then provides customer recommendations based on customers’ preferences.
If any customer is interested in buying the product, it recommends the best product according to customer preferences. If the customer has any issues, he can create a ticket. A ticket contains information like the customer’s name, contact, and nature of the problem. The automation system (SupportGPT) takes that ticket and categorizes it based on the type of problem.
After this, the ticket is assigned to the support agents to make sure that the right person can handle the issue. This is how SupportGPT works.
CustomGPT and SupportGPT work based on two different scenarios. The purpose behind the generation of CustomGPT is to assist small to large-scale businesses and their needs. It is a more general platform and everyone can use and access it. On the other hand, SupportGPT was created to assist specific customers, provide recommendations, and resolve their issues.
In conclusion, when comparing both platforms CustomGPT set itself apart from SupportGPT because of its versatility and adaptability. CustomGPT as explained above can be used for a wide range of purposes. Whether it is customer support or any other task, CustomGPT is an excellent choice for personal use and small to large-scale businesses.
SupportGPT on the other hand is designed to provide customer support specifically. SupportGPT customer support automation AI executes natural conversations between customers and AI models trained on your trusted data and real, historical agent interactions.
Your choice between customGPT and SupportGPT depends upon your specific need, but CustomGPT is an excellent choice for the business that wants not only customer support but a wide range of other tasks as well.