Your AI agent is often the first interaction customers have with your brand. It answers questions, captures leads, drives conversions.
First impressions are visual – and now your agent makes a better one.
Introducing CustomGPT.ai’s Upgraded Agent UI
In this example above, you can see that the UI makes for a much better shopping experience, with images and visual elements.
This allows you to make an impression with your customers with enterprise-ready chat experiences.
Over the past two months, we’ve been rolling out a complete visual refresh across all deployment options.
The big stuff
- Smooth animations throughout the entire experience
- Modernized prompt box
- Redesigned numbered references
- Standardized radius across all elements, with options to customize
- New default font (Inter) for better readability
- Redesigned starter questions
- Updated header and avatar styling
- New default color scheme
- Adaptive color system for professional contrast
Plus dozens of smaller refinements – message bubbles, citations, shadows, layout defaults, and more.
Works out of the box
If you’re creating a new agent, you don’t need to do anything. The new defaults are already there – modern typography, polished animations, refined styling. Deploy and it looks enterprise-ready.
No design skills, no configuration, no fiddling with settings. Most businesses don’t have design teams dedicated to styling chat widgets. Now they don’t need one.
Your existing agents are safe
We know you’ve spent time configuring your agents exactly how you want them. Nothing changes automatically. Your existing agents keep their current look unless you decide otherwise.
Every new feature is available in Personalize settings – adopt them one at a time, at your own pace. Full control, zero surprises.
Accessible to everyone
We jumped from 32% to 95% WCAG compliance.
Your agents are now usable by more people, on more devices, with more assistive technologies. This matters for your users who rely on these features. It matters for compliance in regulated industries. And it matters for reaching the widest possible audience.
We’re not stopping here. Our goal is full WCAG 2.2 AA compliance, and we’re actively working to close the remaining gaps.
This is how we build
We already hand-pick the best AI models, optimize prompts, and have the industry-leading guardrails against hallucinations.
We’ve now fully extended that same philosophy to design.
We obsess over the details – typography, spacing, animations, accessibility – so enterprise-grade AI also looks enterprise-grade, out of the box.
FAQs
What styling options are available for agents?
CustomGPT.ai agents feature modern typography, adaptive colors, refined animations, and flexible styling controls across all deployment options.
Which deployment options support styling?
All of them: Live Chat, Embed, Website Copilot, Instant Viewer, Search Generative Experience, and Share Link.
Are styling options available on my plan?
Almost all styling features are available to everyone, regardless of plan. Removing “Powered by CustomGPT” branding requires a Premium plan or higher.
Do I need design skills to customize my agent?
No. Agents look polished out of the box. Customization options exist for those who want them, but they’re entirely optional.
Are CustomGPT agents accessible?
Yes. Our agents are partially conformant with WCAG 2.2 Level AA. The conversation view scores 95% with zero critical issues; the landing page scores 77% and we’re actively addressing remaining issues.
Do agents work with screen readers?
Yes. We’ve improved semantic markup and ARIA attributes so screen readers can properly navigate and announce content. We’re continuing to refine live region announcements for new messages.
Can users zoom or resize text?
Yes. Users can scale content as needed, including 200% zoom and beyond, without loss of functionality.
What about color contrast?
The conversation view meets WCAG AA contrast requirements. We’re still addressing some contrast issues on the landing page.
Where can I find your full accessibility statement?
Contact us at https://customgpt.ai/contact-us/ for our complete accessibility statement and conformance details.
How do I report an accessibility issue?
Contact us at https://customgpt.ai/contact-us/ with the page URL, your browser/OS, and any assistive technology used. We acknowledge accessibility feedback within 2 business days.
Can I customize the agent’s colors?
Yes. You can set primary and secondary colors that affect message bubbles, avatars, starter question bubbles, and the send button. New agents also support adaptive color schemes that automatically complement your brand.
Can I customize the font?
Yes. Choose from available font families including Inter (the new default) and Public Sans in the Personalize settings.
Can I customize the corner style?
Yes. Choose from three styles: Sharp (angular, professional), Soft (balanced, modern—the default), or Round (fully rounded, friendly). This applies to the chat window, message bubbles, input field, and buttons.
Can I customize the agent avatar?
Yes. You can upload a custom avatar image, enable or disable the in-chat avatar, and choose Spotlight Avatar mode with rectangular or round styling.
Can I customize the user avatar?
Yes. You can change the end-user avatar and independently control whether user avatars appear in chat.
Can I customize the background?
Yes. Upload a background image or set a solid background color.
Can I customize the toolbar color?
Yes. Set the toolbar color to match your brand in the Personalize settings.
Can I customize the chat window layout?
Yes. Choose from Focus View (large, centered, immersive), Compact View (smaller, anchored near the chat icon), or Bubble in the Corner (lightweight, unobtrusive).
Can I customize citations?
Yes. You can activate or deactivate citations, change how they’re displayed (inline, footnote style), customize citation labels, and enable image citations.
Can I customize the welcome message?
Yes. Configure a greeting or starter question that appears when the chat window opens in the agent’s behavior settings.
Can I customize the input placeholder?
Yes. Set a default prompt that appears in the chat input box before users start typing.
Can I remove the “Powered by CustomGPT” branding?
Yes, with a Premium plan or higher. You can also add your own branding and logo.
Can I fully white-label the agent?
Yes. Full white-label support is available to remove all CustomGPT.ai branding.