We looked at how our enterprise customers actually use AI models. Here’s what jumped out:
- 76% use more than one AI model
- The average account runs 3.3 different models
- Over a third use models from multiple providers
- 77% migrated to newer models without rebuilding a thing
The “best” model gets dethroned in 90 days. Our enterprise customers figured that out. They stopped picking a model and started picking a platform.
The wrong question
Every week someone asks us: “Should I use GPT-5.1 or Claude? What about Gemini?”
We get the instinct. There are 16 models on our platform alone. The benchmarks conflict. Teams freeze comparing, finally pick one, build around it – then a better model drops.
That’s model paralysis. It comes from asking the wrong question.
The question isn’t “which model is best?”
It’s: which platform makes any model work for your use case?
We built the stack so you don’t have to
An AI agent isn’t a model. It’s a stack – retrieval, trust, security, experience – and the model is the thinnest layer at the bottom.
We spent years optimizing every layer above the model. Cohere-powered re-ranking for accuracy. Anti-hallucination controls and response verification for trust. SOC-2, GDPR, role-based access for security. Persona playbook, integrations, and deployment for experience.
All of it works identically whether you’re running GPT-5.1 or Claude Opus 4.6. Swap the model, keep everything else.
Switching is a dropdown
Open Intelligence settings, pick a different model, save. Done. Same persona, same knowledge base, same integrations. No reconfiguration. No retraining. No downtime. One of our customers put it well:
“Bernalillo County needs AI that’s both reliable and adaptable,” says Bernalillo County Assessor Damian Lara. “Using CustomGPT.ai allows us to evaluate different models without having to rebuild our infrastructure. We can simply choose the best fit based on accuracy, speed, and cost for the thousands of citizen inquiries processed through A.C.E., our chatbot.”
To help you find that fit, we built persona templates for eight common use cases – customer support, sales, legal, research, and more – each with copy-paste instructions, customization tips, and power tips for features like Lead Capture and Webpage Awareness.
You are all set to start optimizing the layers that actually matter.