Generative AI in customer support has moved from experimentation to production in customer support faster than almost any recent technology shift. Companies are no longer asking if AI should handle support interactions, but how it should be implemented—and at what […]
Public sector agencies everywhere face the same paradox: citizens expect faster, on-demand, multilingual services — yet most teams are operating under frozen headcounts and shrinking budgets. Traditional call centers and ticket systems can’t keep up with surging inquiries, and hiring […]
