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Use Cases

26
Sep
AI Chatbots for Smarter Customer Support: Architecture & Best Practices
AI Chatbots for Smarter Customer Support: Architecture & Best Practices

AI chatbots aren’t just a passing trend anymore—they’ve quietly become the first point of contact for customer support in almost every industry. You’ve probably chatted with one this week without even realizing it. What’s interesting is that the real magic […]

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18
Sep
Step-by-Step AI Playbook for Scaling Services on a Budget
Step-by-Step AI Playbook for Scaling Services on a Budget

Transforming citizen services with AI doesn’t happen overnight. Public sector teams must balance innovation with accountability, making sure new tools improve service without breaking trust.  Leaders often ask: where do we begin, how do we scale, and how do we […]

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17
Sep
What Are Alphanumeric Characters, and Why AI Struggles to Search Them
What Are Alphanumeric Characters, and Why AI Struggles to Search Them

Wondering what are alphanumeric characters and why they cause so many issues in search? These identifiers — like SKU-1234 or ERR-404 — may look simple, but they behave very differently from normal text. For many organizations, that difference creates a […]

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14
Sep
AI in Government: Delivering Better Citizen Services with AI-Powered Support
AI in Government: Delivering Better Citizen Services with AI-Powered Support

Citizens expect more from the government than ever before. With AI in Government, services can be available on demand, accurate across every channel, and accessible in multiple languages — even as agencies face shrinking budgets and hiring freezes. This tension […]

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05
Sep
AI for Compliance: Problems, Solutions, and Best Practices
AI for Compliance: Problems, Solutions, and Best Practices

Compliance was once a quiet function that lived in the background. Today, it is the pressure point that can stall growth, drain resources, and keep entire industries awake at night.  Regulations no longer arrive in neat, predictable updates, they come […]

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03
Sep
AI Chatbots vs. Traditional Compliance Software: Which Is Right for You?
AI Chatbots vs. Traditional Compliance Software: Which Is Right for You?

The compliance landscape is changing faster than most organizations can keep up. Regulations are multiplying, standards are tightening, and the consequences of missteps are growing more severe.  From GDPR fines in Europe to new sustainability reporting mandates across industries, compliance […]

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14
Aug
How to Generate 70% More Leads with Personalized AI Agents: Context That Converts
How to Generate 70% More Leads with Personalized AI Agents: Context That Converts Anonymous Visitors Into Qualified Pipeline

Quick Answers: How to generate 70% more leads with personalized AI agents? Personalized AI agents drive 70% more leads by: Your website visitors are 98% anonymous.  Your AI agent greets them with “How can I help you today?” and they […]

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24
Aug
customer support
How our partners are benefiting from CustomGPT.ai: Customer Support

In our previous blogs, we explored how our partners are benefiting from CustomGPT.ai in areas such as proof of concept, business assistance, and interactive knowledge retrieval. In this edition, we will focus on how CustomGPT.ai is transforming customer support for […]

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03
Aug
knowledge retrieval
How Our Clients Are Benefiting From CustomGPT.ai: Interactive Knowledge Retrieval 

In our previous blog, we explored how our partners are benefiting from CustomGPT.ai in the areas of proof of concept and business assistance. In this edition, we will delve into how our partners are leveraging CustomGPT.ai for interactive knowledge retrieval. […]

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10
Jun
Ticket Deflection
Ticket Deflection : The Absolute Lowest Hanging Fruit In Gen AI

Today, I want to concentrate on the absolute lowest hanging fruit for deploying generative AI: Ticket Deflection But first, let’s get some background: Currently, generative AI is all the rage, and every company is scrambling to test, prototype, and deploy […]

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