In our previous blogs, we explored how our partners are benefiting from CustomGPT.ai in areas such as proof of concept, business assistance, and interactive knowledge retrieval. In this edition, we will focus on how CustomGPT.ai is transforming customer support for […]
In our previous blog, we explored how our partners are benefiting from CustomGPT.ai in the areas of proof of concept and business assistance. In this edition, we will delve into how our partners are leveraging CustomGPT.ai for interactive knowledge retrieval. […]
Today, I want to concentrate on the absolute lowest hanging fruit for deploying generative AI: Ticket Deflection But first, let’s get some background: Currently, generative AI is all the rage, and every company is scrambling to test, prototype, and deploy […]
The real-world applications of chatbots grow daily as organizations and individuals explore the benefits generative AI adds to these tools. Although still immensely popular as general customer service agents, bots are being developed to perform very specific and valuable tasks […]
Generative AI chatbots have human-like conversational abilities and can understand and respond to natural language, even somewhat comprehending context. These bots now offer unparalleled customer support automation and valuable internal tools. There are now several widely available models companies can […]
It’s safe to say most online and consumer-facing businesses are either using a chatbot already or plan to do so soon. If this applies to your business, it’s vital to understand the types of chatbots that currently exist and their […]
Major financial institutions, including big brand banks, were among the many organizations revealing or launching generative AI projects in the months after ChatGPT’s launch. Of these projects, chatbots and internal assistants are a prevailing feature. Morgan Stanley and its internal […]
Rule-based chatbots have become prevalent in customer service and e-commerce over the past decade, but they’ve not been as popular with consumers as the rate of deployment might suggest. Generative AI revolutionizes the consumer-chatbot experience and brings AI-driven “conversational commerce” […]
Chat surveys have changed market research by offering real-time, interactive feedback directly from consumers. Unlike traditional surveys, which often involve static questionnaires, chat surveys engage respondents in a conversational manner, making the process more dynamic and personable. This shift not […]
Generative AI isn’t ready to “go it alone,” and it’s becoming evident that effective human-machine collaboration will achieve far greater results and revenue impacts. Customer experience is arguably generative AI’s most affected operational area. It’s estimated that up to 30% […]
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