Having a virtual assistant that responds to customer inquiries instantly and handles routine tasks, frees up your team to focus on more meaningful work. That’s the power of AI chatbots. Selecting the perfect AI chatbot platform is crucial. It should match your business goals, allow customization, and provide trustworthy responses. In this article, we’re breaking down the differences between two AI chatbot platforms, CustomGPT.ai and ActiveChat. Your choice can make a big impact on your business. Let’s have a look!
CustomGPT.ai vs ActiveChat: A Detailed Comparison of Chatbots
Let’s see the difference between the two platforms.
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| CustomGPT.ai: ✔Provide tailored customer interactions with accurate responses ✔Designed for large enterprises (MIT, Adobe, Dropbox) and SMEs. ✔ Grow revenue and lower costs with increased customer engagement ✔Ensures data privacy for sensitive information. Technology: ✔Uses ChatGPT-4 model ✔ Supports 1400+ file formats including PDF, Microsoft Office documents, Google Docs, Text files, and Audio/Video files. ✔Create a chatbot both on the whole website and various datasets ✔Offers various tools to help you build a sitemap for custom chatbots. Built for: ✔ Designed for large enterprises (MIT, Adobe, Dropbox) and SMEs. ✔Generate accurate answers with CustomGPT.ai advanced RAG technology ✔Boosts revenue, cuts costs, and improves user experience Competitive Edge: ✔Multiple data integration ✔ Pricing plans for every kind of business ✔ Advanced anti-hallucination technology | ActiveChat: ✔Complex Setup ✔Understand the customer queries and respond instantly ✔Upgrade customer service with conversational AI ✔Can be used for customer support, sales, and marketing only Technology: ✔Uses Open AI ChatGPT model ✔ Support PDF file format ✔ Can Create a chatbot on website data and previous chat logs Built for: ✔Answer general customer queries ✔Generally for Customer support ✔ Content-based responses Disadvantage: ✔Limited data integration sources ✔Costly pricing plans for small and medium businesses |
The table above provides an overview of the difference between the features of CustomGPT.ai and ActiveChat.
CustomGPT.ai vs ActiveChat: Capabilities and Limitations
Let’s have a look at the capabilities and limitations of the platforms in comparison.
Data Integration Capability
CustomGPT.ai
With impressive data integration capabilities, CustomGPT supports over 1400 different document formats. Businesses can effortlessly upload a variety of content and custom data, making CustomGPT.ai a versatile solution for indexing multiple data sources into an AI chatbot. CustomGPT.ai allows you to train your custom chatbot using both Sitemap and custom data simultaneously on website content, documents, or manuals.
CustomGPT.ai offers a library of free tools to integrate data into your custom chatbots for the following purposes:
| Sitemap Tool | Purpose |
| Sitemap Finder Tool | This free tool lets you find a sitemap from a website |
| Sitemap Validator Tool | This free tool lets you analyze a sitemap and gives you an estimate of the pages and the total size of those pages. |
| Sitemap from URL List Tool | This free tool lets you build a sitemap from a list of URLs. You can build a collection of URLs (or export them from tools like Semrush) and then build your custom GPT-4 chatbot. |
| Sitemap from Google Result Tool | This free tool lets you build a sitemap from Google Search Results. Using this tool, you can quickly build a custom chatbot for your niche. |
| Sitemap for Website Scrapping Tool | This free tool lets you generate a sitemap from a website scrap. |
| Sitemap from Website Crawler Tool | This free tool lets you generate a sitemap from a website crawl. |
| Sitemap from YouTube Video Tool | This free tool lets you generate a sitemap from a YouTube channel. |
| Sitemap from Podcast Episode Tool | This free tool lets you build a sitemap from a list of podcast episodes. This tool will generate a sitemap on the collection of podcasts. |
| Sitemap from Podcast Feed Tool | This free tool lets you generate a sitemap from your podcast feed. CustomGPT.ai will transcribe the podcasts from the channel using OpenAI Whisper and build the custom chatbot based on the words spoken. |
| Sitemap from RSS Feed Tool | This free tool lets you build a sitemap from an RSS feed. You can build custom chatbots from e-commerce feeds and other RSS syndication feeds. |
To integrate data through sitemap or upload documents you have to log in to your CustomGPT.ai account and navigate to your project’s settings. Click on Data, and you’re ready to enhance your chatbot’s knowledge.
ActiveChat
ActiveChat provides a platform for live chat automation, but the data integration capabilities are more limited. Unlike CustomGPT.ai, where you can upload content in various file formats, in ActiveChat you can upload PDF files, website data, and previous chat logs only. However, it needs more flexibility offered by CustomGPT.ai in terms of multiple data integration sources.
In conclusion, CustomGPT.ai is an excellent choice for businesses seeking a comprehensive data integration solution to train custom chatbots for their websites. Its support for a wide range of document formats and the ability to train chatbots on diverse data sources make it a versatile tool.
Chatbot performance
CustomGPT.ai
Before choosing the AI chatbot that fits your business. Try their Live demo. With Live Demo you can see CustomGPT.ai in action. It provides comprehensive and intelligent responses without making up facts to website visitors. Let’s ask CustomGPT.ai a question and see how it responds to that particular question.
You can see how well CustomGPT.ai responded to my question. It provides detailed answers with its advanced anti-hallucination technology. Trying the Live demo helped you make an informed decision for choosing the CustomGPT.ai chatbot for your website. Try Live Demo by yourself.
ActiveChat
On the other hand, Active Chat does not provide a Live demo to its customers. However, you can request a Demo by filling out the form with your company details only.
An agent will assigned to you who will give you details about the Active chat chatbot in video conference.
In conclusion, for chatbot performance assessment, CustomGPT.ai stands out by offering a Live Demo to provide real-time interaction with customers. Customers can evaluate their responses in detail by asking questions. This Live Demo feature can help users make an informed decision about choosing CustomGPT.ai for their websites for various tasks. On the other hand, ActiveChat does not provide Live demos for real-time customer interactions. You can request a personalized Demo through a form. CustomGPT.ai is a good choice in terms of accessibility and direct engagement for users looking to test and evaluate chatbot performance before subscription.
Privacy and Data Control
CustomGPT.ai
Security and Privacy are top priorities for CustomGPT.ai. Data privacy is the main concern of today’s companies which is why CustomGPT.ai ensures data privacy and security as its top priority. When you upload data or documents in one project(chatbot) that is not shared with another project within the same CustomGPT.ai account.
| No Data Sharing | Privacy First | Protected | Secure Vendors |
| ✔Fully self-contained custom chatbots with no data sharing between chatbots, even within the same account. | ✔Your files are never stored, unless you choose to see them in responses. | ✔Data and logs are untraceable back to an individual user | ✔ Best practices from secure vendors like AWS and Stripe |
ActiveChat
On the other hand, ActiveChat uses private cloud infrastructure. ActiveChat runs in your private cloud or on your computer, which means that your data is secure and you own every bit of information. Hence understanding the platform’s commitment to privacy while choosing the right AI platform to keep your business data secure is crucial.
CustomGPT.ai prioritizes data privacy and security by giving users full control over their data. Active chat allows users to run data on a private cloud to ensure data privacy but on the other, it can cost for infrastructure, upfront cost, and IT personnel.
Response Accuracy and Quality
CustomGPT.ai Accuracy: Chatbot Reliability with RAG and Anti-Hallucination Tech
CustomGPT.ai sets new standards for answer accuracy, thanks to its advanced RAG and anti-hallucination technology. These innovative features ensure that CustomGPT.ai provides accurate responses, earning the trust of its users and establishing itself as a reliable AI chatbot platform.
CustomGPT.ai excels in delivering accurate responses through its sophisticated anti-hallucination technology, which instills confidence in users regarding the reliability of its chatbots. This technology ensures that responses are factual and contextually appropriate, mitigating the risk of providing incorrect or misleading information. Moreover, CustomGPT.ai’s RAG technology has surpassed OpenAI’s in assessments conducted by Tonic.ai, highlighting its effectiveness and superiority in generating precise and relevant answers.
Read the complete blog detailing CustomGPT.ai’s superiority over OpenAI in the RAG benchmark.
With CustomGPT.ai’s anti-hallucination and RAG technologies, users can trust that the responses provided are accurate, dependable, and tailored to their needs. This makes CustomGPT.ai an ideal choice for businesses seeking AI solutions that prioritize accuracy and reliability, ultimately enhancing the overall user experience and satisfaction.
Watch the interview video featuring Alden Do Rosario, CEO of CustomGPT.ai, delving into the RAG benchmark on YouTube: CustomGPT.ai Overtakes OpenAI in Accuracy Benchmark.
User-Friendly Interface
CustomGPT.ai: Easy Setup
With CustomGPT.ai user-friendly interface, you can create and customize chatbots within minutes without writing complex coding. That makes it accessible for technical and non-technical users. You can also deploy your custom chatbot into your website and workflow with Live Chat, Embed widget, ChatGPT plugins, and API integrations easily.
Here are some of the features offered by CustomGPT.ai:
| Easy Setup | Powered by ChatGPT-4 | Deploy your chatbot |
| ✔ Support 1400 document formats to upload✔ Sitemap Integration for your chatbot customization ✔ Multiple sources of data integration✔ Support up to 92 languages | ✔ Accurate responses based on the indexed data✔ Anti-hallucination/No makeup facts✔ Citation and sourcesSecure, Privacy First, Business Grade | ✔ Public or Private access✔ Embed on the website via the Embed widget and Live Chat✔ ChatGPT plugins SoreAPI Access |
Here are the blogs:
- Create a CustomGPT chatbot using the Live Chat Feature.
- Create a CustomGPT chatbot for your website using the Embed widget.
- Create a CustomGPT chatbot for your website using API integration.
ActiveChat: Complex user interface
ActiveChat has a complex user interface. The platform does not support rapid deployment it lets developers install the ActiveChat Live Chat feature on a private cloud.
In conclusion, because of CustomGPT.ai easy setup and high level of customization, it is an all-in-one solution for businesses seeking rapid deployment and a high-level customized chatbot solution.
Pricing Plan
CustomGPT.ai: Flexible pricing plans
CustomGPT.ai offers pricing plans suitable for both small and large businesses. Making it an all-in-one solution for personal use, start-ups, small to medium businesses, and enterprises.
| Standard$99 /month | Premium$499 /month |
| 10 CustomChatbots | 100 CustomChatbots |
| 5000 pages/ chatbot | 20,000 pages/chatbot |
| 60 million words | 300 million words |
| 1000 queries per month | 5000 queries per month |
Active Chat: Costly pricing plans
Active chat has costly pricing plans especially for small to medium businesses. It can be used by only big companies and developers.
| Company | Developers |
| $4995/single installation | $14995/unlimited installation |
| This is for end-users (businesses) and agencies. It includes everything to build and run multiple chatbot projects for a single company. | This is for enterprises and developers. It allows you to develop the platform, and add new features |
Its pricing plans tend to be on the higher side, which could potentially pose challenges for small businesses and startups.
Conclusion
In conclusion, CustomGPT.ai is a versatile tool for businesses that provide advanced features, so you can provide accurate and reliable responses to your customers. CustomGPT.ai takes the lead with its incredible features like multiple source data integration sources, flexible pricing plans for businesses of all sizes, and advanced anti-hallucination and RAG technology for ensuring trustworthy and precise responses to customers.
On the other hand, ActiveChat provides swift responses to customer queries, it lacks in terms of data integration and is limited in terms of content accuracy. CustomGPT.ai is an excellent choice for businesses aiming for accuracy, scalability, and an exceptional customer experience.
