Zendesk, a popular customer support platform, already offers several benefits for organizations, but what if I tell you there’s an even better way to supercharge your customer support? You can boost your business’s success with just one simple tool by making your customers happier.
Meet CustomGPT-powered chatbots, it’s like a friendly, super-smart assistant for your customer service team. It is highly customizable, you can make it work just the way you want. You can also easily add your custom chatbot to Zendesk for faster and more personalized customer support. It’s like having a team of helpful experts, ready to assist your customers 24/7.
In this blog let’s have a look step-by-step at how you can create and customize your personalized chatbot according to your website data, and embed it into the Zendesk website to enhance customer experience.
Let’s understand the steps with an example of an entrepreneur’s website Orbit MIT that is managed by entrepreneurs to serve an online presence for their business, promote their products and services, connect with customers, and engage with their target audience. Orbit MIT was able to successfully Embed a custom CustomGPT chatbot into Zendesk for customer support. Let’s have a look at how you can also do this with a few steps.
For customizing a chatbot, the first step is to create a sitemap. For the entrepreneur’s website, I can create a sitemap using the Sitemap Finder tool to create a CustomGPT-powered chatbot.
To get the sitemap URL for your chatbot customization you have to enter your website URL in the box Enter Website URL. You can see in the image below that the sitemap finder tool generated the SITEMAP URL. Copy this and in the next step, we will create and customize the chatbot using this URL.
The next step is to log in to your CustomGPT account. Create a new project by adding the sitemap URL generated by the sitemap finder tool. By going into your project’s settings you can add this URL, and your chatbot will be customized according to your website data. You can see below how I customized the chatbot by adding the website sitemap generated in the previous step.
You can test your chatbot by asking it any related question and checking if the generated response is according to your website data. If it generates an accurate response then your chatbot is ready to embed into Zendesk for your website or customer support page.
I asked a question to the chatbot according to MIT orbit website data, and the generated response was accurate as shown in the image below.
This image shows the answer generated by the CustomGPT-powered chatbot
The next and final step of this process includes embedding your chatbot into Zendesk via the embed widget and Live chat features.
To embed your CustomGPT-powered chatbot into Zendesk to make it ready for customer support you need to go to your project settings and click on the sharing button.
After enabling ‘Live Chat’ the following HTML script will be visible to your CustomGPT interface.
Copy this HTML script to embed your chatbot into Zendesk. Now the next part of this final step is to place the HTML script provided by CustomGPT on the Zendesk custom page where you want your chatbot to appear.
To do this you need to follow these steps
In this image, the red box highlights the CustomGPT Live Chat HTML script
So that’s how you can put your custom chatbot live via the Live Chat feature.
You can see how I embed my chatbot into Zendesk via Live Chat and you can also embed it through the Embed widget feature of CustomGPT by following the same above steps.
Adding a custom chatbot to Zendesk has several benefits.
A custom chatbot can assist customers with routine inquiries, providing quick and accurate responses. The overall customer support experience can be enhanced by reducing response times and increasing availability.
The custom chatbot can help create upcoming tickets when necessary by categorizing and prioritizing upcoming tickets. This makes sure that urgent issues are addressed promptly and streamlines ticket management.
Chatbots generate responses that are consistent and standardized according to frequently asked questions, it ensures that customers receive the same level of service regardless of when they reach out.
Through customer interactions, chatbots can gather their data and preferences. This data can be used to improve customer service strategies and tailor offerings to customer needs.
Zendesk offers numerous integrations with other tools and systems in its marketplace. A custom chatbot can be integrated seamlessly with your existing CRM, knowledge base, and other software, ensuring a unified support ecosystem.
Zendesk’s reporting and analytics capabilities can be enhanced with custom chatbot data, providing insights into customer behavior and allowing for data-driven decision-making.
It’s important to ensure, When adding a custom chatbot to Zendesk, that it is well-designed, trained with accurate information, and can be continuously monitored and improved by your customer’s feedback. Training your custom chatbot on new data and keeping it up-to-date for your customer’s satisfaction is very easy through the CustomGPT platform. A well-implemented chatbot can significantly enhance your customer support capabilities and contribute to overall business success.