With the AI use and user sentiment towards AI progress and improving, in-depth analytics are vital to any organization deploying the technology. As part of our commitment to AI innovation and serving our customers with essential, easy-to-use AI chatbot tools, we’re now thrilled to add our Enhanced Analytics Feature.
CustomGPT.ai Enhanced Analytics is designed to provide comprehensive insights into chatbot and end-user interactions.
Our latest upgrade builds on our previous analytics capabilities and combines effectively with the goldmine of data our chatbot chat logs provide. This week’s upgrade introduces several new elements to empower organizations to further optimize chatbot performance and highlight user experience and satisfaction.
Our commitment to continuous innovation is evident in our recent upgrades. Last week, we introduced the Website Copilot intelligent AI assistant for your website and our Search Generative Experience (SGE). This week, we’re excited to unveil the Enhanced Analytics Feature, another step forward in our mission to provide state-of-the-art end-user and bot behavior analysis to our customers.
What Does the CustomGPT.ai Enhanced Analytics Feature Bring?
Any technological deployment, marketing, or customer experience change requires careful management, monitoring, and review. These elements of your organization’s transformative strategy are all the more critical given the pace of innovation required to keep up with your competitors and how quickly you can now add amazing new technologies like CustomGPT.ai’s zero-code business-grade chatbots.
Enhanced Analytics is a crucial tool that provides essential data for you to customize and fine-tune your bot using the Persona feature. This will enhance the effectiveness of your chatbot and improve user engagement.
Key Highlights of the Enhanced Analytics Feature:
- Overview Dashboard: The new overview section now includes the number of queries to your bot, users, failures, and sessions.
- Average Daily Conversations Chart: A new chart that displays the average number of daily conversations.
- User Feedback Chart and Table: Gain insights into user satisfaction with a dedicated chart and table for user feedback.
- Export Options: Organizations can now export user feedback and daily breakdown data.
- Flexible Time Scopes: The new selector allows you to view data over different time frames, including by day, week, month, and total, for both the overview and user feedback sections.
Existing and Improved Features:
- Number of Queries and Conversations: Track the total number of queries and conversations to measure your chatbot usage.
- Queries per Conversation: Analyze the efficiency of interactions and level of engagement per user with the queries per conversation metric.
- Daily Breakdown Chart: A detailed chart showing the daily breakdown of queries, conversations, and queries per conversation.
- User Location Table: Understand where your users reside with the user location table.
- Team/Guest Chart: Visualize the distribution of interactions between team members and guest users.
- Source Chart: Identify the sources of your chatbot’s queries with the source chart.
- Browsers Chart: See which browsers your users are using to interact with your bot.
- Query Status Chart: Monitor the status of queries to ensure the smooth operation of your bot and quick issue resolution.
The Enhanced Analytics Feature is available to all CustomGPT.ai customers, regardless of whether you’re on the Standard, Premium, or Enterprise plan.
To start using the Enhanced Analytics feature, simply navigate to the Analytics page in your dashboard. For detailed instructions, refer to our user guide.
Next, we’ll cover some of the benefits of this new feature in a little more depth before concluding with a quick “how to” for monitoring queries and conversations.
Leveraging the Benefits of Chatbot Analytics
The CustomGPT.ai easy-to-use Enhanced Analytics feature combines information the platform collates into useful business metrics to allow you to make data-driven decisions and relevant changes to your bot.
As many as 30% of customers will leave after one poor chatbot experience, but 47% of customers are comfortable making a purchase with a chatbot and 69% prefer a chatbot for receiving instant responses to queries.
Using Analytics, you’ll know if your bot is performing well and as expected and if your customers are happy. These deep insights, along with chat logs, not only provide customer engagement insights but also tell you more about how your product or service is perceived and understood and ultimately drive better business outcomes.
Enhanced Analytics will allow you to gain a far better understanding of how your users interact with your bot, what their needs are and if you are fulfilling your customer needs with the bot. With this information, you can make improvements to your bot by uploading new data or adjusting customization with Persona, or you can make decisions as to what queries should be answered by your bot or when it should schedule your customer with a human agent.
How to Use CustomGPT.ai Enhanced Analytics
- Sign in to your CustomGPT Dashboard
- Navigate to “Project Analytics”
- Browse your Queries & Conversations data
- Analyze Trends & Engagement
“User Engagement” is determined by the thumbs-up/down feedback from users. It provides a quick visual representation of user satisfaction.
- Review “Daily Breakdown” and “User Locations”
- Look for “User Types,” “Sources,” and “Query Status.”
Available Support from CustomGPT.ai
Our Enhanced Analytics User Guide provides full and further step-by-step instructions on how to gain the insights you need. Our support team is always available to assist you with any queries or issues you may encounter.
In addition to our recent Website Copilot and Search Generative Experience upgrades, we’ve also released security and accessibility updates, SOC-2 compliance for data security, and Single Sign-On (SSO) authentication.
If you’re not already creating GPT-4 powered AI chatbots and assistants with your own data and CustomGPT.ai, we now have a 7-day free trial, which means there’s nothing stopping you from giving our zero-code, business-grade platform a try!
Frequently Asked Questions
What is the new Analytics feature about?
The new Analytics feature provides more insight into bot and end-user behavior, allowing businesses to understand how users interact with their bots.
How can the new Analytics feature help my business?
By using the new Analytics feature, you can gain a better understanding of how your users are interacting with your bot. This can help you optimize the bot’s performance, improve user satisfaction, and ultimately drive better business outcomes.
What kind of data will the Analytics feature analyze?
The Analytics feature will analyze various types of data, including queries, conversations, and user feedback. This comprehensive analysis helps in understanding user behavior and bot performance.
Is the analytics feature easy to use?
Yes, the analytics feature is designed to be user-friendly. Everything is clear and presented on one page, making it easy to navigate and understand.
Can I customize the analytics reports?
You can customize the analytics reports by choosing the time range that you want to analyze. This flexibility allows you to focus on specific periods and gain relevant insights.
How often is the data updated in the Analytics dashboard?
The data in the analytics dashboard is updated live. This real-time update ensures that you always have the most current information at your fingertips.
What kind of insights can I expect from the Analytics feature?
You can expect to gain insights into bot activity levels, user satisfaction, and user location. These insights can help you understand how well your bot is performing and where improvements can be made.
Is there any additional cost for using the Analytics feature?
No, there is no additional cost for using the analytics feature. It is included as part of your existing subscription.
How do I get started with the new Analytics feature?
To get started with the new analytics feature, simply go to the Analytics page in your dashboard. You can also check our user guide for detailed instructions on how to use the feature.
Can I export the analytics data?
Yes, you can export the analytics data in various formats, including JSON, Excel, and CSV. This allows you to use the data in other tools or share it with stakeholders.
Can I share the analytics reports with my team?
All team members can access the analytics page, making it easy to share insights and collaborate on improving bot performance.
Who can access the new Analytics feature?
It is available on all subscription levels.
