Today, we are thrilled to announce the CustomGPT.ai Website Copilot – an Intelligent AI assistant for your website. This AI assistant can be fed every piece of information related to your business and programmed in plain English to act the way you want.
For example, the AI assistant in the bottom right corner of this page knows every (public) aspect about our business and has been configured to act as a helpful support and sales agent.
The key to a great customer experience on your website is to have helpful AI agents that provide customers quick access to the information that they want — while leading them to your desired call-to-action (like lead gen or conversions).
As people increasingly talk to AI agents, the typical small chatbots in the bottom corner of the screen are too limited to share all the needed information. Users today want more space on their screens dedicated to chatbots, similar to what they are accustomed to with ChatGPT. Our new agents feature a completely redesigned user experience made for the Generative AI age — a true copilot to guide them through any website!
This update comes just a week after we launched the Search Generative Experience deployment option, as we continue to anticipate user needs and offer our customers industry-leading tools to stay ahead of their peers and augment user engagement.
Both the Website Copilot and Window options for Live Chat are available to all CustomGPT.ai customers, regardless of subscription plan. This means you can instantly take advantage of these features whether you’re on the Standard, Premium, or Enterprise plan.
Let’s examine these new custom chatbot features in more depth and find out how to deploy them easily with CustomGPT.ai’s zero-code platform.
CustomGPT.ai’s Chatbot Website Copilot
The Website Copilot deployment option allows you to integrate a CustomGPT.ai chatbot in a non-disruptive way. A website user simply clicks the Website Copilot button and a window opens for the chatbot, leaving them to also continue browsing or interacting with the website.
In the example above, the copilot has been deployed as a button in the header of the website — making the entire ChatGPT-style user experience available across the website.
The chatbot operates inside the window but with the same functionality and user experience as an embedded bot. This new feature can be integrated into any part of a website for versatility, allowing the easy deployment of chatbots for specific use-cases.
Deploying the Website Copilot is straightforward, it simply entails copying and pasting a code snippet with a script provided by CustomGPT.ai. Then, you can choose whether to use our default button and just name your Website Copilot or add an attribute to any existing HTML element on your website to trigger your Website Copilot.
The Website Copilot button can be placed on any HTML element of the website, thus fitting with any website design, user experience, or chatbot purpose. Its flexibility also makes it easy to combine the chatbot with any other website tool.
CustomGPT.ai’s Live Chat Window
The traditional bottom-right livechat experiences like Intercom, Drift and others were designed for human-to-human interactions. With most consumers experiences now shifting to human-to-AI experiences with detailed responses, there was a need to redesign the LiveChat experience similar to ChatGPT.
Today, we are happy to introduce this redesigned much-fresher experience that is much more amenable to the Generative AI responses. Rather than squishing large AI responses into tiny old interfaces, we have redesigned the Livechat experience for the modern Generative AI age.
The Window option for Live Chat is a further innovative feature from CustomGPT.ai that replaces the traditional floating chat dialogue with a window. The result is a spacious and less restrictive chat interface for better user experience and engagement.
The Window option supports future features such as including multimedia elements or tables into responses, ensuring that your website experience remains at the forefront of Generative AI chat solutions and you can serve your website audience with AI tools that outshine and outperform your competitors.
This feature is particularly beneficial to live chat deployments that deal with complex issues or provide extensive explanations or instructions.
Today’s chatbot users are becoming accustomed to in-depth conversations with AI and often expect more than single-sentence responses.
How to Deploy CustomGPT.ai’s Website Copilot Chatbot
- Sign in to your CustomGPT Dashboard
- Navigate to “Project Settings” in “My Projects”
- Select the “Sharing” tab in the top menu bar of your project settings
- Select “Website Copilot” from the menu on the left
- Slide the “Enable Website Copilot” to the right to enable the embed feature. Then copy HTML script anywhere in your website’s body section.
- Next step is to add a button that will open your Website Copilot
You can use our default button. Simply type text you want to have on a button, and copy HTML script to exact location on your page where you want button to be:
Or you can put the following attribute to any element you want to use to trigger the Website Copilot. It can be any HTML element, such as a button, link, or image.
How to Deploy CustomGPT.ai’s Live Chat Window
Now let’s see how to add your agent or chatbot with a Live Chat window:
- Sign in to your CustomGPT Dashboard
- Navigate to “Project Settings” in “My Projects”
- Select the “Sharing” tab in the top menu bar of your project settings
- Select “Live Chat” from the menu on the left.
- Slide “Enable Live Chat” to the right to enable the feature.
- Select Chatbot Type as “Window” (recommended) for the new experience. More information is available here: Live Chat window settings
- Copy-paste the HTML script for your website and save the changes.
Available Support from CustomGPT.ai
Our Chat Window User Guide and Live Chat Modal User Guide provide step-by-step instructions on how to implement the features, and our support team is always available to assist you with any queries or issues you may encounter.
The CustomGPT.ai Website Copilot and Live Chat Window features follow Search Generative Experience deployment and the security and accessibility updates SOC-2 compliance for data security and Single Sign-On (SSO) authentication.
If you’re not already creating GPT-4 powered AI chatbots and assistants with your own data and CustomGPT.ai, we recently launched a 7-day free trial which means there’s nothing stopping you from giving our zero-code, business-grade platform a try!
Frequently Asked Questions
What is the Website Copilot feature in CustomGPT.ai?
The Website Copilot is a new deployment option for chatbots offered by CustomGPT.ai. It allows customers to integrate our chatbot into their website in a non-disruptive way. When a user clicks on the Website Copilot button, it opens a window where the chatbot operates, providing a seamless user experience.
Can the Website Copilot act as a sales agent?
Absolutely – the website copilot in conjunction with the CustomGPT Persona feature allows you to provide custom instructions (in English) to have it act like a sales agent that drives leads or conversions on your website. This is the main difference between CustomGPT copilots and traditional chat bots. You can even use psychological sales techniques like AIDA or Cialdini’s framework to get the agent to behave in an intelligent way.
If you notice our agent in the bottom-right of this website, it has been instructed (in plain English) to drive conversions for our free trial and also leads to our sales team. (PS: Yes – we use our own systems too!)
How much does this cost?
The Website Copilot is included in your CustomGPT.ai plan at no additional cost. See plans.
How can I deploy the Website Copilot on my website?
Deploying the Website Copilot on your website is straightforward. You simply need to copy and paste a code snippet with a script provided by CustomGPT.ai. Then, you can choose whether to use our default button or add an attribute to any existing HTML element (like a link, icon or image) on your website to trigger the Website Copilot.
Can I customize the button for the Website Copilot?
While the default button for the Website Copilot cannot be customized, you have full control over the appearance and placement of the button if you choose to add an attribute to an existing HTML element on your website. You (or your web developer) can use CSS to customize the look and feel of the button or anchor to match your website’s styling.
Can the Website Copilot button be placed on any HTML element on my website?
Yes, the Website Copilot button can be placed on any HTML element on your website. This gives you the flexibility to integrate the chatbot in a way that best suits your website’s design and user experience.
How does the Website Copilot behave when clicked?
When the Website Copilot button is clicked, it opens a window that takes up most of the screen. Inside this window, a regular CustomGPT.ai chatbot operates, providing users with the same functionality and experience as an embedded bot.
Can I use the Website Copilot alongside other customer service tools on my website?
Yes, the Website Copilot can be used alongside other customer service tools on your website. This allows you to provide a comprehensive customer service experience, combining the capabilities of AI chatbots with other tools.
Ninja tip: With a little Javascript, you could even activate the button only during off-hours when your live staff is not working. This results in a much better customer experience.
What are the benefits of using the Website Copilot feature?
The Website Copilot feature can be easily integrated into any part of your website, providing a versatile and non-disruptive deployment option for our chatbots. It opens up new possibilities for using chatbots and can enhance the user experience on your website.
What is the Window option for Live Chat in CustomGPT.ai?
The Window option for Live Chat is a new setting in CustomGPT.ai that replaces the traditional floating dialogue with a window. This provides a more spacious and less restrictive chat interface, improving the user experience. This user interface works much better for new Generative AI chat experiences.
How does the Window option improve the user experience in Live Chat?
The Window option improves the user experience by providing a more spacious chat interface. This is particularly beneficial when dealing with complex issues that require more extensive explanations or instructions. Modern users are getting used to long verbose communications with AI, and the window offers more space suitable for that, in comparison to old support chats that used limited space for shorter human communication.
How does the Window option contribute to future enhancements in CustomGPT.ai?
The Window option is a step towards future enhancements in CustomGPT.ai. It supports future features like including multimedia elements or tables into responses, ensuring that CustomGPT.ai remains at the forefront of AI chat solutions.
What plan are new features available on?
Both the Website Copilot and Window option for Live Chat are available to all users, regardless of their subscription plan. This means whether you’re on the Standard, Premium, or Enterprise plan, you can take advantage of these features. Get started with your 7-day free trial .