Human sales teams are still the core source of revenue generation for many businesses. However, digital transformation has evolved sales from simple but dynamic human conversations into a multi-step process with several layers of communication.
This sales evolution has been driven by new ways of marketing, new products, and new business processes but also by tech-driven changes in customer expectations and behaviors. The result is that sales teams are spending less time on actual sales than ever before, and they are missing their sales targets.
Generative AI and custom GPT tools can alleviate a sales team’s hefty administrative burdens and limit the amount of time wasted on unqualified leads. Customized business GPT applications can also empower sales teams by providing precise product and competitor information right at their fingertips.
What Challenges Do Today’s Sales Teams Face?
Today’s sales teams are struggling.
A study by CSO Insights, shared by HBR, discovered that the number of salespeople meeting their annual targets fell from 63% to 57% between 2012 and 2019. Moreover, a Sales Mastery survey in 2022 found sales teams are spending 68% of their time on activities that don’t directly generate revenue. The issue, per expert HBR authors, is not just that sales teams spend too much time not actually selling but that buying processes have evolved and customers are better informed. Today’s sales job is a tough one.
Sales vs. Admin
The new State of Sales report from Salesforce puts the time sales teams spend selling at just 28% and reveals sales teams use as many as ten different tools to close deals. Sales teams now spend an enormous amount of time researching customers and competitors, emailing, preparing for sales conversations, and creating quotes and proposals.
Unqualified Leeds
A second challenge: unqualified leads compound the issue of less time spent selling. A report by Gartner reveals that only 44% of marketing-qualified leads (MQLs) are actually a good product fit. Imagine how low the fit is for leads that haven’t already passed through a marketing team filter.
Informed Customers
Customers have higher expectations than ever before. They are empowered by technology and able to research and compare products easily. During a sales call or meeting, the salesperson must know everything about the customer, the customer’s history with the organization, and the product they are selling.
Products themselves are more complex and multi-faceted than ever before. Sales teams need more than a simple list of product features and benefits. They need to be intricately aware of which of many features matches the customer type, the industry, how the product faces off against the competition, and to access case studies of real, successful use cases, and much more. According to the State of Sales report, 73% of customers expect companies to understand their unique needs and expectations fully. Of course, they do; who would buy from someone who doesn’t implicitly understand the product they sell?
CustomGPT.ai: The Game-Changer for Sales Teams
A Gartner press release in September 2023 describing the transformative nature of generative AI for process automation predicts that 60% of B2B sales work will be conducted by generative AI within five years. Adnan Zijadic, Director Analyst in the Gartner Sales Practice, says:
“By combining external and internal data sources, and automating complex manual processes, generative AI will unlock a richer understanding of target audiences and usher in a new era of sales decision-making,”
Using CustomGPT.ai, you can create your own customized business ChatGPT-powered bot that accurately uses only your content to engage your customers, enhance your sales processes, and provide instant access to the vital data customers or sales teams require.
How Does CustomGPT.ai Solve Sales Challenges?
Lifting the Admin Burden
A personalized ChatGPT bot built with CustomGPT.ai uses the same Open AI GPT technology but adds guardrails to ChatGPT’s responses and allows you to populate your custom GPT bot with only the information you want it to use. That information can be everything from your website, product manuals and guides, existing sales collateral, supplier information, competitor and customer data, and more.
Creating Sales Collateral
Once your CustomGPT.ai bot is populated, your sales teams can use it to generate customer-specific emails, quotes, or proposals. A CustomGPT.ai bot can help your sales team precisely match product features and benefits to customer pain points, explain features in more detail, and help generate the copy sales team’s need to introduce themselves or follow up with customers.
Qualifying Leads
If a customer begins their sales journey by asking your CustomGPT.ai bot their questions, CustomGPT.ai’s Persona tool can prompt them towards purchasing decisions. A custom GPT bot can save sales agents time by answering basic product questions. Thus leaving the sales team to focus on qualified leads – customers showing a greater intent to buy. Using a chatbot at the first tier of the sales funnel can save time that would otherwise be spent on non-committed customers. Your CustomGPT.ai bot can then direct interested customers, as qualified leads, to the next tier of the sales funnel.
Identifying Customer-Product Fit
As your customer interacts with your custom bot, it can ask questions or learn information that determines its subsequent response. For example, a potential B2B client is looking for cybersecurity software tailored for the aerospace industry. In that case, that customer can be provided an aerospace use-case example and then directed to the member of your sales team with the most experience in that field.
Enhancing Sales Performance
As with creating sales collateral, like emails and proposals, your sales teams can use your custom bot. You can also have more than one CustomGPT.ai bot, one for internal use and one for external use. Internally, your sales teams can use a CustomGPT.ai bot to identify product selling points, features, and benefits to prepare for a meeting or call. Your bot can also be used to train new sales agents and make sure they “hit the ground running” with all the information they need to hand.
Instant Technical Answers
Consumers and customers already have access to a wealth of information online. They usually conduct in-depth research and competitor comparisons before engaging in a sales call or meeting where they might commit to buying. This means your sales teams need to be laser-sharp with their knowledge and the information they provide.
A CustomGPT.ai bot populated with extensive technical information on a product can become an extension of sales person’s own mind and memory. The response speed of a custom GPT-powered bot means your sales team can ask questions and relay responses almost instantaneously during a call, impressing the customer with their swift response.
Getting Started with CustomGPT.ai
We’ve only touched on the benefits of CustomGPT.ai for sales teams and galvanizing conversions to drive vital revenue for your business. As you were reading, the chances are you’re wondering if there are other ways a CustomGPT.ai bot can take some of the admin burden from your sales team or enhance their sales performance. The answer is likely yes. Why not try a live demo and ask our CustomGPT.ai custom bot your questions?
