In a competitive market, great customer service makes a business stand out. Upgrade your Help Scout support with CustomGPT for clear and accurate responses from your knowledge base, improving customer experience.
This guide walks you through each step to set up your custom Help Scout bot, ensuring smooth, correct, and efficient conversations that help build customer trust and satisfaction.
Boosting Customer Support Using CustomGPT
Here are some of the ways CustomGPT can elevate your customer experiences;
Accurate Responses Using RAG (Retrieval Augmented Generation)
Using AI solutions like ChatGPT can be beneficial for businesses, but there’s a worry about the AI giving wrong or made-up answers, known as the hallucinations problem. This is important because businesses need right and reliable information to keep their trustworthiness and help their customers effectively. Wrong answers can confuse people and damage a company’s reputation.
Businesses also need to ensure the AI’s responses come solely from their own content and don’t promote competitors or give unrelated information. Additionally, having a variety of content is good, but the real task is to bring this data together to provide clear and context-aware responses.
CustomGPT uses a simple Retrieval Augmented Generation (RAG) platform along with special algorithms to tackle the hallucination problem, ensuring responses are relevant and accurate. This setup makes sure every response is strictly based on your business or educational content, removing the risk of wrong information.
This way, your help scout ai remains accurate and aligned with your brand, avoiding any off-mark answers that aren’t based on your business content.
Multi-Source Integration with CustomGPT
The digital realm is expansive with businesses having their content scattered across various platforms and formats like websites, YouTube videos, podcasts, PDFs, and various document types.
CustomGPT stands out with its capability to support over 1400+ document formats, ensuring no important information is overlooked. Whether it’s a podcast about a product’s features or a YouTube video explaining a service, all content is taken in, processed, and readied for sharing through the chatbot.
The integration feature also allows bringing in search results from platforms like Google or discussions from Reddit and Quora, continuously expanding the chatbot’s knowledge base.
This is made possible with smart algorithms that organize and link data from different sources, providing the chatbot with a well-rounded dataset to draw from.
By bringing together diverse data sources, businesses can break down information silos. This makes sure that data is easily accessible, ensuring a smooth flow of information within the organization.
Real-time Data Integration
Businesses change over time, and so does their data. CustomGPT is designed to keep indexing an organization’s information continuously. Whether there’s new content or updates to existing ones, this system ensures the chatbot’s knowledge stays up-to-date. Notably, in June 2023, the average processing time for over 40,000+ documents was a swift 36 seconds.
For example, if a critical market update occurs, this system swiftly incorporates such new information, ensuring your chatbot stays updated. The chatbot can ingest new knowledge in real-time from various sources, facilitating “just in time” knowledge updates. This ensures the information provided remains relevant and up-to-date, boosting the accuracy and value of AI-driven solutions.
Steps to Create a Custom ChatGPT Chatbot From Help Scout
How do I create my own gpt bot from Help scout? is a question you may have. It’s a straightforward process that requires a few simple steps to train ChatGPT with Help Scout.
Getting started – Sign up for CustomGPT:
- Visit the CustomGPT website to create an account.
- Click on the “Sign Up” button.
- Enter your “Name“, “Email address“, and “Password” to set up your account.
EASY!
Now, once you’ve completed the sign-up process, you can begin building your Help Scout bot by entering the Help Scout sitemap into CustomGPT. Here’s how to proceed:
- On your dashboard, locate the “Create Project” button positioned on the top-right side of your screen. Click on it.
- By default, you will be automatically redirected to the “SITEMAP” tab.
- Enter Help Scout Sitemap link and the Project’s name.
- Click the Create Project button to confirm the project creation.
Your CustomGPT Chatbot is now created successfully. The next step is to integrate it with your website.
To put your bot on your website live chat or helpdesk, follow the steps below:
- Navigate to your CustomGPT dashboard.
- Select a project you want to customize, and click the Project Settings button/Overflow icon.
- By default, you will be redirected to the Project tab, click the Sharing tab.
- Click the Live Chat button.
- Slide the Enable Live Chat to the right to enable the embed feature.
- The HTML script will be visible to embed on your live chat. You can also adjust the size of the chatbot.
Conclusion
Effective customer support hinges on accurate, prompt responses, achievable with CustomGPT’s Retrieval Augmented Generation (RAG) platform that tackles AI hallucination issues. Its multi-source integration collects diverse content, enriching the chatbot’s knowledge, while real-time data integration keeps the information updated and relevant.
Now it’s your turn to take action. Sign-up and Create your Help Scout bot with CustomGPT and uplift your customer support game.
