CustomGPT.ai is excited to announce our new Multi-User Teams feature! Now multiple users can have individual logins under a single account. This feature promotes collaboration, empowering teams to manage and access their chatbots while enhancing efficiency and security collectively.
Depending on the subscription level, users can invite multiple members to join their team and experience the platform to the fullest extent.
As generative AI chatbots’ role in modern business expands, CustomGPT.ai is committed to being the best platform on the market. Within your CustomGPT.ai dashboard, you can now seamlessly work with your team to manage your business’s chatbots.
The Multi-User Teams feature will change how businesses manage, utilize, and monitor their chatbots. Keep your chatbot updated and refined swiftly in response to customer feedback or business changes with multiple team members contributing.
With role-based access, no need to worry about unauthorized changes. Administrators can decide to what extent members are allowed to change the chatbot settings and knowledge base.
Instead of sharing a login, each invited member will create their login credentials reducing the risk of exposed passwords … and the sensitive information protected by those passwords. Whether your team is growing or shrinking, CustomGPT.ai’s Teams feature is here to accommodate.
Experience the Multi-User Teams Feature
While reviewing the chatlogs of their customer service chatbot, the administrator notices that customers are frequently asking about their product pricing … and they haven’t utilized the custom persona to provide a link to their pricing in the chat.
Quickly, the administrator has a team member add an instruction to the custom persona that provides a link to their pricing page when customers ask for their prices.
Instead of hopping back and forth between the Ask Me Anything (AMA) and chatbot settings, the administrator stays on the AMA tab to test the results of their updated persona as the team member updates it.
With ultimate efficiency, this administrator and team member were able to update their chatbot’s persona utilizing the advantages of the Teams feature. Minutes later, their chatbot provides a link to their pricing … and sales begin rolling in!
Getting Started: Unlocking the Feature
Existing account holders can access this feature directly from their dashboard, while new users will find all necessary details during onboarding. Our support team is always on standby to assist with any questions or setup needs.
How It Works: Setting Up Success
Click on your profile in the top right corner of the dashboard and select the “Teams” tab:
Invite your team:
Assign roles:
Name your team:
Now you are ready to collaborate!
FAQs (Frequently Asked Questions)
Frequently Asked Questions
How does Multi-User Teams improve collaboration in day-to-day chatbot work?
Multi-User Teams lets multiple people use individual logins under one account, so teams can manage and access chatbots collaboratively instead of sharing one credential. The announcement also says this improves efficiency and security, and helps teams keep chatbots updated quickly as feedback or business needs change.
Can you use Multi-User Teams if your knowledge source is an intranet that requires Microsoft work sign-in?
The announcement does not list source-specific requirements like Microsoft work sign-in. What it does confirm is that teams can collaborate with individual logins and role-based access controls. For Microsoft-specific integration behavior, you would need product documentation or support confirmation.
If the chatbot is on our intranet, do we need a Multi-User seat for every employee?
The announcement says team-member invitations depend on subscription level, but it does not define intranet end-user seat rules. What is confirmed is that invited members get their own logins under one account for team management.
What is the main risk Multi-User Teams is designed to reduce when several people manage one chatbot?
A key risk it addresses is unauthorized changes and password exposure from shared credentials. The feature reduces that risk by giving each invited member their own login and letting administrators control how much each member can modify chatbot settings and the knowledge base.
Can one chatbot include input from multiple teams without losing control?
Yes. The announcement says multiple team members can contribute to keeping a chatbot updated and refined, while role-based access lets admins limit who can change settings or knowledge. That combination supports broader collaboration with controlled editing rights.
What are the main alternatives to Multi-User Teams for chatbot collaboration?
The announcement directly contrasts Multi-User Teams with sharing a single login. In a shared-login setup, accountability and password security are weaker. Multi-User Teams addresses that by using separate user credentials and admin-controlled permissions.