With the rise of AI, chatbots have become an imperative. These digital assistants are cost-effective, user-friendly, and revolutionize customer interactions with their speed and personal touch.
CustomGPT stands out as an affordable and intuitive platform that bridges businesses with their customers. However, with a sea of alternatives, it’s important to assess the options and ensure what you choose will meet your needs.
This article dives into a comparison between two advanced Generative AI platforms, CustomGPT and Insert ChatGPT, guiding you to a decision based on budget, usability, efficiency, and trustworthiness.
CustomGPT vs Insert ChatGPT: A Side by Side Comparison
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| CustomGPT: ✔ User-Friendly Interface ✔ Designed for both large enterprises (MIT, Adobe, Dropbox) and SMEs. ✔ Quick setup and user-friendly interface. ✔ Immediate accuracy and reliability with anti-hallucination technology with Advanced large language models (LLMs). ✔ Streamlined processes for instant use Technology: ✔ Powered by advanced large language models (LLMs) ✔ Ensures data privacy for sensitive information. ✔ Supports 1400 file formats including PDF, Microsoft Office documents, Google Docs, Text files, and Audio/Video files. ✔ CustomGPT provides citations for the source of information. Built for: ✔ Designed for both large enterprises (MIT, Adobe, Dropbox) and SMEs. ✔ CustomGPT offers a diverse range of pricing plans suitable for both small and large businesses. ✔ Supports tasks like customer service, sales, marketing, and more. ✔ Boosts revenue, cuts costs and improves engagement and efficiency Competitive Edge: ✔ CustomGPT boasts fast deployment, and built-in functionality to ensure accurate responses and streamlined processes for immediate use. ✔ Provide accurate responses due to its Anti-hallucination technology ✔ Offers competitive pricing with plans suitable for both small businesses and enterprises, starting at $99/month. | Insert ChatGPT: ✔ Less user-friendly due to its interface’s complexity ✔ Lacks specific use cases and real-world examples ✔ Leverages AI models but might not offer the same level of anti-hallucination, potentially affecting response quality. Technology: ✔ ChatGPT-4 Utilization. ✔ Support only a few file formats including pdf, .csv, .docx, .srt, .epub, .txt, .md, .json, .jsonl ✔ Does not provide a citation for the source information Built for: ✔ Designed for both professional and business, ✔ Insert ChatGPT, while efficient, may not be as swift in deployment as CustomGPT. ✔ For small businesses or startups, the cost may be a bit higher Challenges: ✔ May occasionally generate incorrect information ✔ May occasionally generate biased content ✔ Features higher pricing starting at $199/month, making it less affordable for most businesses. ✔ Lack of documentation |
The table provides an overview comparing CustomGPT with Insert ChatGPT
CustomGPT: Reliable, Precise, and Budget-Friendly AI Assistant
CustomGPT uses your business content to provide accurate and trusted responses to customer and employee questions. With anti-hallucination features, it is the ultimate choice for all organizations that need trustworthy responses. With a user-friendly interface, you can build your chatbot within a few minutes.
However, CustomGPT features made it an ultimate choice for business to personal needs making it a standard budget-friendly chat assistant.
Let’s have a look at how CustomGPT is reliable in the matter of generating accurate responses and is budget-friendly for both small to large-scale businesses and entrepreneurs. The following are features offered by the CustomGPT platform.
Features
Here are some of the features offered by CustomGPT:
| Easy Setup | Powered by LLMs | Deploy your chatbot |
| ✔ Support 1400 document formats to upload ✔ Sitemap Integration for your chatbot customization ✔ Multiple sources of data integration ✔ Support up to 92 languages | ✔ Accurate responses based on the indexed data ✔ Anti-hallucination/No makeup facts ✔ Citation and sources Secure, Privacy First, Business Grade | ✔ Public or Private access ✔ Embed on the website via the Embed widget and Live Chat ✔ API Access for additional integration options |
Revolutionizing Conversational AI: CustomGPT.ai Leads with Unmatched Accuracy and Relevance
In a competitive business marketplace, accuracy and relevancy in conversational AI solutions are most important, and CustomGPT.ai addresses this challenge by offering both accuracy and relevancy in its responses, making it a standout choice for businesses across various industries. What sets CustomGPT.ai apart is its groundbreaking RAG (Retrieval-Augmented Generation) technology, which has proven to outperform industry giants like OpenAI in benchmark assessments by Tonic.ai where CustomGPT.ai sets new standards for accuracy.
Check out the in-depth blog illustrating How CustomGPT.ai surpassed OpenAI in the RAG benchmark.
With its RAG technology and anti-hallucination features, CustomGPT.ai ensures that users receive accurate and contextually relevant responses, as evidenced by its exceptional performance in the recent RAG benchmark. Businesses of all sizes can benefit from CustomGPT.ai’s advanced features and unparalleled accuracy, making it the preferred choice for AI-driven chatbot solutions.
Watch Alden Do Rosario, CEO of CustomGPT.ai, discuss the RAG benchmark in this YouTube interview: CustomGPT.ai beats OpenAI for Accuracy in RAG Benchmark.
Security and Privacy as a top priority of CustomGPT
Data privacy is the main concern of today’s companies. CustomGPT ensures data privacy and security as its top priority.
| No Data Sharing | Privacy First | Protected | Secure Vendors |
| ✔ Fully self-contained custom chatbots with no data sharing between chatbots, even within the same account. | ✔ Your files are never stored, unless you choose to see them in responses. ✔ By default, your chatbot is private, which means only authorized users can query the chatbot. | ✔ Data and logs are untraceable back to an individual user | ✔ Best practices from secure vendors like AWS and Stripe |
Pricing Plans for your business
CustomGPT offers a diverse range of pricing plans suitable for both small and large businesses. Making it an all-in-one solution for start-ups, small to medium businesses, and enterprises. You can save up to 10% on annual plans.
| Standard $99/month | Premium $499/month | Contact us for Enterprise Pricing |
| 10 CustomChatbots | 100 CustomChatbots | All Premium features |
| 5000 items/ chatbot | 20,000 items/chatbot | Scalable data, query, and seat capacity |
| 20 million words | 100 million words | Custom features |
| 1000 queries per month | 5000 queries per month | Dedicated account manager |
CustomGPT uses cases
Here are some of the use cases of CustomGPT:
- Customer Service: Deliver exceptional customer service with personalized, instant responses based on your business content, offering natural conversations, no waiting times, and a consistent brand voice.
- Customer Engagement: Let your leads ask questions and get instant answers like ChatGPT. And your customers will get quick personalized responses with no more search boxes.
- Topic Research: No more typing keywords in search boxes! Potential customers instantly get the answers from your business content. It will improve sales via conversations. You can get personalized production recommendations with automated virtual assistance
Documentation and Supported Material
CustomGPT provides comprehensive documentation and support material, ensuring a smooth user experience.
There are many numbers of articles present to guide user for their specific use cases. You can see there how you can use CustomGPT in a variety of innovative ways:
- You can get information on how to create and customize your chatbot on your website data.
- How to Train a custom chatbot on your own data.
- How to integrate your custom chatbot on your website (Zendesk, WordPress, Shopify store) and helpdesk.
- You can take a closer look at accurate responses with the Anti-Hallucination feature of CustomGPT
- You can also see the real-world example using the MIT case study. One of the customers who generated ChatMTC a generative AI solution for entrepreneurs globally using CustomGPT.
- Deep comparison of CustomGPT with other AI Custom chatbot platforms
Now let’s have a look at the Insert ChatGPT before the final comparison between the two platforms
Insert ChatGPT: Customizing Conversational AI
Insert ChatGPT is an AI-powered chatbot platform that’s designed to help businesses and professionals streamline their operations and provide efficient customer service. However, there are some key points to consider when evaluating this platform:
Costly Pricing Plans
A significant point of consideration with Insert ChatGPT is its pricing structure. Notably, some of its pricing plans tend to be on the higher side, which could potentially pose challenges for small businesses and startups. This cost factor might be a financial barrier for businesses operating on limited budgets. This pricing aspect underscores the importance of thoroughly assessing your financial resources and business requirements before opting for the platform.
| Basic | Standard | Agency | Business+ |
| $49/month | $99 / month | $399 / month | $899 /month |
| 1 chatbot | 2 chatbots | 5 chatbots | 10 chatbots |
| 5k queries per month | 10K queries per month | 20K queries per month | 30K queries per month |
Lack of Real-world Examples
While Insert ChatGPT offers a range of features and capabilities, it doesn’t provide specific real-world examples of how businesses have successfully used the platform. This absence of concrete case studies can make it challenging for potential users to see the practical applications of the tool.
Limited Documentation
Another aspect to consider is the documentation and guides provided by Insert ChatGPT. The platform may not offer comprehensive or detailed user documentation, which can make it more challenging for users to get started and make the most of the platform’s features.
Generation of Biased and Incorrect Content
Insert ChatGPT, like many AI-based systems, may sometimes generate responses that contain inaccuracies and are biased. Bias can be present in the data from which these models learn, and it may lead to responses that are prejudiced or not entirely impartial.
However, trust and accuracy of responses are important for user trust. Inaccuracies eradicate trust. They can make people doubt the credibility of the source, which can ultimately harm the reputation of a business. So, accuracy is not just a nice to have; it’s a must to maintain trust and protect your brand’s reputation.
Citations and References
InsertChatGPT does not offer citations, which may require manual verification or consultation with additional sources if precise references are needed.
The Final Comparison
Here are some additional considerations as you’re comparing CustomGPT and Insert ChatGPT
| Aspects | CustomGPT | Insert ChatGPT |
| Citations and References | ✔ Provides specific citations and references for generated content, enhancing trustworthiness. | ✔ Does not provide citations, requiring manual verification or additional sources for reference. |
| Pricing and Affordability | ✔ Offers competitive pricing with plans suitable for both small businesses and enterprises, starting at $99/month. | ✔ Pricing starts at an affordable $49/month but with limited capacity for growing businesses. |
| User-Friendly Interface | ✔ Offers a user-friendly and intuitive interface accessible to users of varying technical backgrounds. | ✔ The interface may be considered less user-friendly due to its complexity, posing challenges for beginners. |
| Documentation and Supported Material | ✔ Provides comprehensive documentation and support material, ensuring a smooth user experience. | ✔ Offers limited documentation and less comprehensive support material, potentially creating hurdles for users seeking assistance. |
| Real-World Examples and Use Cases | ✔ Offers a wide array of real-world examples and use cases, providing insights into practical applications | ✔ Lacks specific use cases and real-world examples, making it less transparent in demonstrating its potential. |
| Data Format Support | ✔ Supports a wide array of document formats(1400+ formats), ensuring flexibility and convenience when dealing with data sources. | ✔ Has limitations, only supporting a handful of document formats, potentially causing inconveniences when managing data. |
| Model Performance | ✔ Utilizes the trusted ChatGPT model and is known for its high trustworthiness and anti-hallucination features. | ✔ Leverages AI models but might not offer the same level of anti-hallucination, potentially affecting response quality. |
Table providing a deep comparison of CustomGPT and Insert ChatGPT
Conclusion
In summary, choosing between Insert ChatGPT and CustomGPT depends on what you need most.
Insert ChatGPT is efficient for businesses but might be pricier with fewer robust out-of-the-box capabilities. CustomGPT is affordable, easy to use, and has trusted customers like MIT, Adobe, and DropBox.
If you’re looking for a powerful platform that is cost-effective, robust and reliable, CustomGPT is a top pick. Make sure your choice matches what’s most important for your business, whether it’s budget, user experience, efficiency, or trust.
