Ever since the launch of ChatGPT, our team at Poll the People has fallen in love with it and has been using this ChatGPT chatbot for all forms of use cases like blogging, coding, marketing messages, etc that have greatly enhanced our productivity.
But there is one limitation of ChatGPT: It only knows about the general Internet, and that too up to around July 2021.
And then someone suggested: “Hey, can we teach ChatGPT about our website content and our own data so that we can create blog posts based on the expert content we already have on our website?”
Hey, can we teach ChatGPT about our website content?
That then led to an engineering brainstorm and lo, and behold: We had a working prototype!
And the best part: We insisted that if it is available to our company, Poll the People, it should be available to everyone!
And that is how CustomGPT was born!
What is CustomGPT?
CustomGPT lets you build your own ChatBOT – with your data. You get your own customized ChatGPT powered chatbot that you can use to quickly get responses based on your content — without hallucinating — to answer customer service questions, talk to your documents or even let customers ask natural questions. No more typing keywords in search boxes!
It does this by ingesting your website content (or helpdesk knowledgebase or your documents!) and then uses OpenAI’s powerful language models (LLMs) to build your very own Custom ChatBOT.
Then when you or your customer asks a question, you will get a ChatGPT responses based on your business content or documents.
Why Is CustomGPT Needed Anyway?
Because ChatGPT is trained only on the general Internet until 2021. It does not know anything about what makes your business unique. Or the blog post you posted yesterday. Or the helpdesk article you just released. Or your internal documents you have in your folders.
For example: At Poll the People, we are a market research platform powered by AI. Our website is full of expert knowledge about how AI adds value to market research.
But ChatGPT does not know any of that.
But now that CustomGPT has been trained with our entire website (it took about 20 mins!), we can now ask CustomGPT questions related to our website, like “write an overview in 100 words on how to do brand name testing with poll the people” or “A French customer is asking about our pricing. Please answer in French” (Hint: Notice that ChatGPT understands 92 different languages)
That’s just one of 100+ use cases for CustomGPT in our business. You can see live use cases of this technology on the Poll the People website (Notice the CustomGPT widgets at the end of the article, the livechat in the bottom right, etc)
Live Demo
Want to see this in action? Try the live demo below — this chatbot has learnt all the content on our website, helpdesk, Youtube channel and even some documents.
What Can You Do With It?
Just imagine what you could do with ChatGPT if it knew about your content.
Off the top of our minds:
1. Quickly write blog post content based on your existing website content and brand voice.
2. Answer customer service questions quickly and accurately.
3. Let potential customers ask questions in natural language. No more typing keywords in search boxes!
4. Integrate CustomGPT into your website, helpdesk, apps and more.
5. Research tons of PDF documents and get ChatGPT content based on them (See this example)
6. Imagine you are a law firm or insurance company. Load in your case documents and then get quick answers based on all the case data. No more wasting hours opening PDFs one-by-one.
7. Plus 100+ more use cases.
If you’ve used ChatGPT before (and who has not?), then just think of this as “ChatGPT + Your Content”
How CustomGPT Works?
Short story: CustomGPT ingests your website content and then uses advanced large language models (LLMs) to build you your ChatGPT-style chatbot. You then ask it questions and give it commands. No more typing keywords in search boxes!
Setting It Up
The setup is super easy and takes about 2-minutes. All you do is supply CustomGPT your website URL or sitemap and it ingests the content based on that. (Update: March 16th 2023: We now support multiple ingestion methods – you can even Upload your documents)
Anyone who has worked with tools like Semrush, ahrefs or Google Search Console will be familiar with this process with sitemaps. If you need to build your own sitemap and need help, Fiverr is your friend.
Training With OpenAI
Once we get rolling on your sitemap or documents, we crawl your content and then use OpenAI’s powerful language models (called LLMs) to build a chatbot with that content. Within a few minutes, your chatbot is up and running.
You get always-updated access to the latest models from OpenAI. As they innovate, so does your CustomGPT bot. And all this in a secure cloud-hosted no-code subscription platform.
And as you add or refresh content on your website, your CustomGPT bot is automatically updated.
Chat Bot Ready
Which then leads to: Your very own ChatGPT-style chatbot. Try it out immediately by asking questions that only someone who has learnt your entire content will know. Like “What does this business do?” or “What is the pricing?”
See this Live Demo of a CustomGPT chatbot we built in about 20 mins. We fed it the sitemap of our website and we were asking questions few minutes later.
Best part: This chatbot now has the consolidated view of ALL our multi-source public-facing business documents and content. It is the “source of truth” available via natural language.
How Is This Different From ChatGPT?
ChatGPT is trained only on the general Internet until 2021 (as of this writing). CustomGPT builds you your chatbot based on *your specific content* (like your website or helpdesk content and your company documents). Just imagine what you can do with that now. Also, dont worry, in the backend, we are using the ChatGPT API so that we get all the power of the latest ChatGPT models.
CustomGPT now becomes your super-trained blog post writer. Or customer service agent. Or pre-sales assistant. Or research analyst.
What Will You Do With Your Own CustomGPT ChatBOT?
We hope you love this as much as we do. And we hope this can help bring generative AI trained with your content into your lives and business. Got questions? Check out the FAQ.
Better yet, give it a try! We’ve truly priced this so that anyone can build their very own CustomGPT chatbot.
CEO @ Poll the People, Husband & Father of 4, Avid cricket wicket-keeper