We hope you’re enjoying your experience with ChatGPT and it’s ability to transform your business!
We’ve been working hard to enhance our ChatGPT-4 powered chatbot ingestion methods, and today, we’re excited to announce our game-changing, new feature: Document Upload!
Here’s what’s new:
Effortless Uploads: Simply use your browser to upload files and build the chatbot of your dreams – no IT support needed! Say goodbye to complicated integrations and hello to seamless chatbot creation.
Fully Secure & Privacy-Preserving: Your security is our top priority. Files are never stored on our servers (unless you choose to see them in responses), and we adhere to the strictest security principles to ensure your data stays private and protected.
1400+ Document Formats Supported: From popular formats like PDF, HTML, and Microsoft Office documents to less common ones such as RTF, Email Archives (mbox), zips, and more – we’ve got you covered!
Audio/Video Formats: Enhance your chatbot with rich media support! Upload files like mp3, mp4, mpeg, mpga, m4a, wav, and webm to make your chatbot more interactive and engaging.
Ready to experience the power of Document Upload?
Happy chatbot building!
Matthew Karp is a strategic HR Operations leader and uses AI to help HR departments use AI effectively to improve their operations. By uploading HR documents like employee guides and self-help documents, HR teams can become more efficient in their operations. In some cases, by using chatbots like CustomGPT that can answer questions based on your documents, you can have employees quickly get answers to their questions – without waiting on the HR team.
Ninja Tip (from Matt) : By connecting the CustomGPT chatbot to Twilio, you can provide non-technical employees who don’t have access to desktop customers with access, via phone and SMS, to the knowledge in your HR documents. For example: Manufacturing employees who only have phones can call or text a number and get answers exactly from the documents, without fearing that ChatGPT will make things up.
This system is designed to be business-class commercial scale. We support 1400+ document formats and the platform is built to process multi-gigabytes of documents. In addition, we strive for the highest security principles.
And the best part: CustomGPT has the industry’s best solution for hallucinations. This ensures that the responses come from your content — without making up facts.
We support over 1400+ document formats. From popular formats like PDF, HTML, and Microsoft Office documents to less common ones such as RTF, Email Archives (mbox), zips, and more – we’ve got you covered!
Yes – each file cannot exceed 100MB at this time. If your file is larger than that, we suggest using an online file splitter to break it up into smaller files.
Yes – you can upload upto 1GB of data in batches of 50 files.
Please select the “Upload” option in the “Create Project” flow.
Yes – Just navigate to “Data” tab in the “Project Settings” and use the “Add Files” option.
Yes. You can view our full security principles. And for added peace of mind, you can even choose the “Delete Immediately After Processing” option that immediately removes the files from our system after processing.
Yes – the number of files is limited by the subscription plan, though its unlikely you will hit that limit (For example: the $49 plan allows 1,000 files). Do note though, that the amount of words is limited based on the subscription plan. For example, the $49 plan allows about 10M words.
Yes – Just navigate to the “Data” tab in the “Project Settings” and you can “delete the files”Manage Files” from our system and the index.
The system extracts text from the uploaded documents and then uses OpenAI’s large language model (LLM) called “embeddings” to index the text chunks. These embeddings are then used to do a semantic search when the chatbot is asked a question (Here is a tutorial on how this process works)
Absolutely. Now, with our multi-source data integration feature, you can mix-and-match various sources.
So you can technically start by uploading files. Then add your website. Then add your Youtube channel and so on. This way, your chatbot gathers more and more intelligence from which to draw its answers from. See our library of free tools.
With CustomGPT, this is the default behaviour. We have built a rock-solid wall around the ChatGPT responses so that it does not hallucinate and make things up. This is an unique feature of CustomGPT and is important to businesses to ensure trust in the responses.
It’s for this primary reason that even large institutions like MIT trust CustomGPT for building trusted chatbots.
Yes. We created a feature called “Citations“. This shows you the sources of the text that were used in creating the response. This is very important to businesses to ensure trust in the responses.