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Frequently Asked Questions
Do you have a free trial?
Yes, enjoy full access to all Standard features of CustomGPT.ai, for 7 days without any charges.
Is a credit card required to sign up for the free trial?
Yes, we require credit card information when you sign up for the Free Trial. This helps us reduce fraud and verify that only genuinely interested users are signing up.
How can I cancel my trial if I decide not to continue?
If you decide that CustomGPT.ai is not for you, canceling your trial is simple. Log in to your account, navigate to the billing page, scroll to the bottom, and you will find the “Cancel Subscription” button. Click it to end your subscription, and you will not be charged.
What happens after the 7-day trial period ends?
Once your 7-day trial period expires, you will automatically be charged for the pricing plan you selected during sign-up.
What happens if I hit my plan’s limits?
When you hit your plan limit, the system will stop indexing new data (for “word” limits) or stop responding to queries (for “query” limits). We would suggest signing up to the correct sized plan based on your data and query volume requirements. A good rule of thumb: 10M words is about 50 MB of data (your actual words might vary!)
Does it cost anything to add my team?
Standard plan is the best for small teams. Pricing scales up with the usage of credits across your account. If you have multiple team members, then Premium and Enterprise plans are better suited to your needs and with these you will receive a higher level of support.
What is CustomGPT.ai’s refund policy?
We hold our customers responsible for managing their accounts, credit limits, and overages. Refunds are only applicable to the current subscription charge on your account, not for overage charges from the prior month or additional charges added to your account. Please note that we incur significant charges to index your content and respond to chatbot queries.
Can I remove the “Powered by CustomGPT.ai” branding?
Yes – you can now white-label and remove the “Powered by CustomGPT.ai” branding (requires Premium plan or higher)
Is CustomGPT.ai available for private cloud or on-premises deployment?
CustomGPT.ai is a cloud-only service. Private cloud and on-premises deployment are not available.