“How easy it was to deploy. We basically created client portals where I could put the chatbot directly into that portal so that a client would be able to access it while maintaining security.”
Shopify AI Support, Built from Your Store
Built from your store content, not a sales script. Answers shopper questions and captures leads, so your team handles what needs a human.
7-day free trial. Cancel anytime
Trusted by 10,000+ organizations worldwide
How it works
Live in 3 Steps
- No coding required
- SOC 2 Type 2 compliant
- GDPR compliant
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Connect your store
Enter your Shopify store URL and CustomGPT.ai will detect your product pages, collections, policies, and FAQs automatically.
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Give it your store's voice
Add a name, set a tone, and customize how your agent introduces itself. It will sound like your brand, not a generic chatbot.
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Add it to your store
Simply paste the embed code into the Custom Liquid section in your Shopify theme editor.
Use cases
What the Shopify AI Chatbot Answers
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Product discovery
Shoppers describe what they need in their own words. The chatbot reads your catalog and points them to the right product or collection.
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Product questions before they buy
Sizing, colors, compatibility, variants – answered from your product pages and images before shoppers leave without buying.
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Return and shipping policies
Return terms, shipping times, and payment options answered directly from your store policies.
Trusted AI
Trusted by 10,000+ teams
From government agencies to Fortune 500s and universities – teams build custom AI on their own data with CustomGPT.ai.
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“We wanted the opportunity to be able to easily add podcast episodes and other multimedia content. So that was something in CustomGPT.ai that stood out to us.”
Shopify integration: common questions answered
What is a Shopify AI chatbot?
A Shopify AI chatbot connects to your store content and answers customer questions from your product pages, policies, and FAQs. Instead of scripting responses manually, you connect your store and the chatbot answers questions from the content you already have published.
How do I add an AI chatbot to my Shopify store?
Go to the CustomGPT.ai integrations dashboard, select Shopify, and enter your store URL. CustomGPT.ai detects your pages automatically. Paste the embed code into your Shopify theme using the Custom Liquid section in your theme editor. No app installation required.
Can I integrate AI into my Shopify store?
Yes. CustomGPT.ai connects to your Shopify store and builds an AI chatbot from your product pages, policies, and FAQs. Add it to your store by pasting the embed code into your theme. Available on all CustomGPT.ai plans.
How does an AI chatbot help boost Shopify sales?
Shoppers who get immediate answers to product questions are more likely to complete a purchase. CustomGPT.ai answers questions about features, sizing, compatibility, and availability from your product pages before shoppers leave without buying.
How do I automate customer support on Shopify?
Connect CustomGPT.ai to your Shopify store and it answers common support questions automatically from your store content. Questions about shipping, return policies, and product details are answered without your team needing to respond manually.
Which AI is best for Shopify customer support?
The right AI for Shopify support answers questions from your actual store content, not from a pre-written script. It should connect to your existing product pages and policies, require no developer to set up, and give sourced answers customers can trust. CustomGPT.ai connects to your Shopify store and answers questions only from the content you select.
What is a Shopify RAG chatbot?
A Shopify RAG chatbot (retrieval-augmented generation) retrieves specific content from your store pages and uses it to generate accurate, sourced answers. CustomGPT.ai builds a Shopify RAG chatbot from your product pages, policies, and FAQs without requiring any code or infrastructure setup.
Is the Shopify integration available on all CustomGPT.ai plans?
Yes. The Shopify connector is available on all CustomGPT.ai plans. On Enterprise plans, your agent updates automatically when store content changes. On other plans, re-sync from the dashboard when you update your store.
Does the chatbot update when I change my Shopify store content?
Re-sync your agent from the dashboard when you update your store content to keep answers current. On Enterprise plans, this happens automatically.
Can the chatbot answer questions about specific products?
Yes. CustomGPT.ai reads your product pages and answers questions about specific items — features, sizing, pricing, variants, and availability — from the product content published on your store.
Can CustomGPT.ai collect customer emails through the chat?
Yes. The Lead Capture action saves contact details automatically when a shopper shares their name or email in conversation. No form required. Contact data can be exported or connected to Zapier. Set up Lead Capture.
Can the chatbot guide shoppers toward a product page or checkout?
es. The Drive Conversions action lets you set a target URL — a product page, a collection, or your checkout — and the agent guides interested shoppers toward it through conversation. Set up Drive Conversions
Can shoppers request a human or book a call from the chatbot?
Yes. The Custom Button action adds a clickable button to agent responses, triggered when a shopper asks to speak to someone. Route them to a scheduling link, a live agent, or any destination you set. Set up Custom Button