Biamp Uses CustomGPT.ai

How a Global A/V Solutions Provider Cut Costs and Maximized Efficiency

Use Case

Customer Service

Industry

Various

Features

Data Integration, Anti-Hallucination, Web Deployment, Security, No-Code Platform, Livechat Embedding

CustomGPT has opened new doors for how Biamp interacts with customers and internal audiences. Our CustomGPT has not only enhanced our external customer interactions, adding a new level of responsiveness but has also measurably boosted internal productivity.

-Toyon Nurul Huda , Data Scientist, Biamp

Goals

  • Create AI on a secure and stable platform
  • Establish a trusted and accurate resource for HR
  • Develop an external live chat for customer inquiries

Approach

  • Upload large data sets and sitemap
  • Train the bot using internal resources to ensure accuracy
  • Embed the live chat directly on their website

Result

  • Hallucination-free responses
  • Replies in seconds, available 24/7
  • Knowledge accessible in 90+ languages, instantly
  • Integrated right on their homepage

About Biamp

Biamp is a global organization specializing in state-of-the-art audio-visual solutions. The company develops a wide range of entertainment products that are used in a variety of settings; from the JFK forum at Harvard University to Hershey Amusement Park in Pennsylvania. Biamps' portfolio includes innovative sound processing and distribution tech, cutting-edge video conferencing solutions, and intuitive control systems. All of Biamp's solutions are designed to facilitate seamless communication and immersive experiences for its customers.

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Biamp's Goals

When searching for an AI solution, Biamp's objective included overhauling its internal process and customer engagement while simultaneously cutting costs. Toyon, a data scientist at Biamp, recognized the need for a system that could adapt to customer preferences and provide consistent service across a multitude of communication channels.

Internally, Biamp was intent on streamlining workflows, particularly to reduce the time and effort spent on repetitive tasks, allowing its team to concentrate more on strategic initiatives. To solve the inconsistency of customer engagement, Biamp needed a tool that enhanced the personalization and consistency of its customer service procedures.

“CustomGPT has opened new doors for how Biamp interacts with customers and internal audiences. With its advanced GPT-4 capabilities, CustomGPT allows Biamp to quickly address the most common questions and requests for information, making it far faster and more efficient to deliver answers. This has not only enhanced our external customer interactions, adding a new level of responsiveness but has also measurably boosted internal productivity. Our internal chatbots, like the HR Bot, have become essential tools in improving employee experiences and operational efficiency. All of this is achieved within a user-friendly, no-code environment that prioritizes security and privacy, aligning perfectly with our business requirements.”

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Data Scientist, Biamp.com

Biamp's Approach

Biamp's most important need was to ensure the responses provided by their AI solution were accurate, timely, and hallucination-free. If Biamp was going to integrate artificial intelligence into its day-to-day business practices, it needed to be accurate and secure.

Biamp chose CustomGPT for its advanced AI capabilities relative to the market, focusing on enhancing efficiency and improving customer engagement. CustomGPT's technology allowed Biamp to create a bot capable of streamlining tasks and providing detailed analytics on customer responses in less than 30 days. Biamp's continued partnership with CustomGPT highlights its commitment to leveraging technology for business optimization and customer satisfaction.

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Biamp's Results

CustomGPT's integration into Biamp's operations has yielded significant results, particularly in the areas of decision-making and customer interactions. Working with CustomGPT has enabled Biamp to not only respond more quickly and accurately to customer inquiries but also to anticipate customer needs and preferences. As a result, there has been a noticeable improvement in customer satisfaction and engagement.

CustomGPT's analytics have provided Biamp with insights into customer behavior and trends. This data-driven approach has enabled Biamp to tailor their products and services more effectively to meet the evolving demands of the market. Moreover, the automation of routine inquiries and support tasks has freed up valuable time for Biamp's customer service team, allowing them to focus on more complex and personalized customer interactions. These improvements in efficiency and customer service reflect Biamp's commitment to providing effective and excellent communication solutions.

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