About MIT
The Massachusetts Institute of Technology (MIT) is one of the world’s top universities for advanced education and research, especially in engineering, computer science, and technology. Within MIT, the Martin Trust Center for MIT Entrepreneurship focuses on advancing knowledge and educating students in innovation-driven entrepreneurship to serve the world in the 21st century.
Challenge
The Martin Trust Center envisions a world of globally democratized entrepreneurial knowledge. To help make this vision a reality, they were looking for a solution that could bring together MIT’s comprehensive entrepreneurial knowledge bases, spread across multiple repositories and document formats. Ultimately, they hoped to leverage the latest AI technologies to disseminate their vast entrepreneurial knowledge in a natural and highly usable manner.
The team needed a Generative AI platform that would:
- Allow for easy integration on their website, enabling 24/7 access to students and entrepreneurs
- Provide trustworthy responses based on their own data
- Operate on a secure and stable platform
- Train on large amounts of knowledge from various sources and formats (documents, help desks, videos, etc.)
- Avoid hallucination or fabricated answers entirely
“For the Martin Trust Center for MIT Entrepreneurship, we needed a Generative AI platform that would provide trustworthy responses based on our own data. We chose the CustomGPT solution because of its scalable data ingestion platform which enabled us to bring together knowledge of entrepreneurship across multiple knowledge bases at MIT, and for its accurate responses using the latest ChatGPT technologies, along with a solution to avoid any hallucination problems. The CustomGPT platform has enabled us to create ChatMTC, a generative AI solution for entrepreneurs to easily access knowledge based on the deep entrepreneurship resources available at MIT.”
Doug Williams
Product Lead, Martin Trust Center for MIT Entrepreneurship
Solution
After evaluating various options, MTC chose CustomGPT due to its scalable data ingestion and reliable, anti-hallucinatory responses. The team uploaded entrepreneurial knowledge from documents, help desk repositories, and even YouTube videos. They built a “one-stop-shop” AI persona to provide instant, accurate, and multilingual support for entrepreneurs—right from their homepage.
MIT’s Results
Despite the behemoth task of compiling their entire entrepreneurial knowledge base, the Martin Trust Center for MIT Entrepreneurship was able to quickly build a secure and anti-hallucinatory AI that immediately answers budding entrepreneurs’ most pressing questions.
Their solution, deemed “ChatMTC”, answers questions for entrepreneurs in a natural and conversational manner utilizing all the knowledge contained across a variety of MIT’s rich entrepreneurship resources. Most importantly, ChatMTC provides accurate responses based solely on MIT’s knowledge base, thanks to CustomGPT’s proprietary anti-hallucination technology.
Now, MTC’s vast knowledge is:
- Delivered in seconds with a natural conversational tone
- Instantly retrievable right from their homepage
- Available 24/7 for entrepreneurs around the world
- Translated across 90+ languages
Why it Worked
CustomGPT’s ability to integrate varied data sources and deliver reliable, hallucination-free responses aligned perfectly with MTC’s need for a trusted AI solution. Its seamless web deployment and multilingual support extended MIT’s knowledge to a global audience while maintaining security and accuracy.
Conclusion
MTC transformed how entrepreneurial knowledge is accessed at MIT. ChatMTC offers fast, accurate, and always-available answers to entrepreneurs, all powered by their unique resources.
Want to check out MIT’s ChatMTC? Visit orbit.mit.edu and try sending your own query!
