CustomGPT.ai Introduces Multi-User Teams

Multi-User Teams

CustomGPT.ai is excited to announce our new Multi-User Teams feature! Now multiple users can have individual logins under a single account. This feature promotes collaboration, empowering teams to manage and access their chatbots while enhancing efficiency and security collectively.

Depending on the subscription level, users can invite multiple members to join their team and experience the platform to the fullest extent.

As generative AI chatbots’ role in modern business expands, CustomGPT.ai is committed to being the best platform on the market. Within your CustomGPT.ai dashboard, you can now seamlessly work with your team to manage your business’s chatbots.

The Multi-User Teams feature will change how businesses manage, utilize, and monitor their chatbots. Keep your chatbot updated and refined swiftly in response to customer feedback or business changes with multiple team members contributing.

With role-based access, no need to worry about unauthorized changes. Administrators can decide to what extent members are allowed to change the chatbot settings and knowledge base.

Instead of sharing a login, each invited member will create their login credentials reducing the risk of exposed passwords … and the sensitive information protected by those passwords. Whether your team is growing or shrinking, CustomGPT.ai’s Teams feature is here to accommodate. 

Experience the Multi-User Teams Feature

While reviewing the chatlogs of their customer service chatbot, the administrator notices that customers are frequently asking about their product pricing … and they haven’t utilized the custom persona to provide a link to their pricing in the chat.

Quickly, the administrator has a team member add an instruction to the custom persona that provides a link to their pricing page when customers ask for their prices.

Instead of hopping back and forth between the Ask Me Anything (AMA) and chatbot settings, the administrator stays on the AMA tab to test the results of their updated persona as the team member updates it.

With ultimate efficiency, this administrator and team member were able to update their chatbot’s persona utilizing the advantages of the Teams feature. Minutes later, their chatbot provides a link to their pricing … and sales begin rolling in!


Getting Started: Unlocking the Feature

Existing account holders can access this feature directly from their dashboard, while new users will find all necessary details during onboarding. Our support team is always on standby to assist with any questions or setup needs.

 How It Works: Setting Up Success

Click on your profile in the top right corner of the dashboard and select the “Teams” tab:

Invite your team:

Assign roles:

Name your team:

Now you are ready to collaborate!

FAQs (Frequently Asked Questions)

  1. How does the Multi-User Teams feature enhance collaboration within my team?
  • It allows each team member to contribute their expertise directly within the platform, leading to a more integrated and efficient approach to chatbot management.
  1. What specific efficiencies does this new feature introduce to chatbot management? 
  • Team members can quickly iterate on the chatbot’s responses, ensuring that customer feedback is promptly reflected in the chatbot’s performance, streamlining your business’s responsiveness.
  1. Can I ensure my chatbot reflects the diverse expertise of my team? 
  • Yes, with role-based access, team members from various departments can contribute, ensuring that your chatbot provides a well-rounded and knowledgeable customer experience.
  1. How does the Multi-User Teams feature scale with my business? 
  • As your business grows, you can easily add new members to your team on CustomGPT.ai, ensuring that your chatbot evolves with your business without the need for additional accounts.
  1. What measures are in place to protect my business’s data with Multi-User Teams? 
  • Individual logins and role-based permissions ensure that only authorized team members can make changes, protecting your chatbot from unauthorized modifications.
  1. How will my chatbot management change with the Multi-User Teams feature? 
  • You’ll experience a transformation in chatbot management—becoming more collaborative, efficient, and secure, with a clear allocation of responsibilities among team members.
  1. What kind of customer experience can I expect to deliver with this feature? 
  • Your chatbot will be more dynamic and accurate, enriched by the diverse input from your team, leading to improved customer interactions and satisfaction.
  1. Is the Multi-User Teams feature difficult to set up? 
  • No, it’s designed for ease of use. You can activate the feature, invite your team, and assign roles through a simple and intuitive process on your dashboard.
  1. In what ways will CustomGPT.ai continue to support my business’s growth? 
  • Through continuous platform enhancements and new features, CustomGPT.ai remains committed to supporting the evolving needs of your business and ensuring that your chatbots remain at the cutting edge.
  1. What subscription plans can add seats?
  • Basic: 1 seat
  • Standard: 3 seats
  • Premium: 5 seats
  • Enterprise: Unlimited seats
  1. Can I segment team members access by project?
  • No. Roles cannot be customized to only access certain projects within an account.

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