Today, I am thrilled to announce a tsunami of enhancements and updates that should benefit you and your business using our no-code / low-code custom GPT platform.
What’s shaking at CustomGPT:
To help you get started:
- We now have a risk-free 7-day free trial – this should help you get started with no problems.
- If you are involved in academic research, we now have a research grant program so that a custom GPT can help you in your research.
- If you are not the self-service type, you can request a demo from our sales team. Let’s talk.
Building the custom GPT with your data:
- We have the industry’s leading solution to build AI with web content – and now we’ve added the auto sync feature. This means that the bot always answers based on your latest web content (even when your content changes!) – this is now available via the dashboard AND API.
- Our Zapier app lets you connect your data from 5000+ applications (like Google Docs or CRM) and train your custom GPT based on that.
- We now have an Atlassian Confluence app – this lets you bring your private Confluence data (with full auto sync) into the GPT’s knowledgebase.
- We have started rolling out ingestors to bring in your private data (e.g. Zendesk private content) – contact our sales team if you have specific needs.
Deploying the custom GPT to your website and workflows:
- We introduced a new deployment option called “Website Copilot” – this acts like an AI copilot for your website visitors guiding them like a sales or customer support agent (or whatever you need it to be!) – this helps drive sales, leads, ticket deflection and other key results.
- You can now have Search Generative Experience (also called “AI Overviews”) on your own site out-of-the-box with our new SGE deployment option.
- We’ve redesigned our Livechat deployment option for the Generative AI era. This intuitive experience beats out traditional website chat by a mile.
- You can now use your custom GPT in a secure private workspace with other team members. Just imagine a bunch of lawyers collaboratively working on a case using their custom GPT.
- Using our Zapier app, you can query your custom GPT from anywhere (like internal workflows) with no-coding needed.
- You can now use our native Slack app to query your custom GPT. This brings your custom GPT knowledge to employees working in Slack.
- The next stage of AI is agentic workflow – you can already use our Persona feature to build advanced RAG-based agents like sales agents, lead gen agents, customer support agents, etc. (PS: For Enterprise use cases, see below)
Security, Safety & Accuracy:
- We are pleased to announce that we are now SOC-2 Type 2 compliant (audited by an independent third-party).
- We are also now fully GDPR-compliant (independent third-party audit coming soon!) – this adds an added layer of protection for businesses in Europe.
- In case you missed it, we are the #1 ranked RAG solution for accuracy, in independent benchmarks from Tonic.ai
- Thanks to our 8000+ paying customers, we’ve built the industry’s #1 anti-hallucination solution. (Independent benchmarks coming soon – read the white paper)
- We now have options for high-speed, sub-second responses (available in Enterprise plans). This allows for human-like AI interactions.
- OpenAI’s new GPT-4o is now the default model in our platform – this provides for more accurate and faster responses.
- Our low-code API is now the go-to solution for developers looking to get the industry’s best serverless RAG SaaS platform. Got questions? Talk to our developer relations.
- To protect your GPTs from spam, we’ve introduced new recaptcha protection. This is in addition to our domain-based protection for your deployed custom GPTs.
For the Enterprise:
- After popular demand, we’ve added support for Single-Sign-On (SSO) to help Enterprises collaborate with their own authentication – this is helping businesses and universities easily deploy and collaborate using custom GPTs.
- In addition to SOC-2 Type 2 protection, Enterprises can now collaborate with employees and team members using private workspaces. CustomGPT accounts can now have multi-seat deployments that allow internal employees to securely build and query their custom GPTs.
- Enterprises concerns with data protection laws (like GDPR and CCPA), can now request a DPA (Enterprise plans only)
- We now support Purchase Orders (POs) and procurement processes (like using preferred procurement vendors like CDW). Talk to sales or email your CDW contact.
- If you need alternatives other than OpenAI, we’ve now made our platform LLM agnostic and added support for Claude and Llama-3 (available in Enterprise plans).
- If your query needs go beyond the self-service plans, we now support volume discounts in Enterprise plans. This lets you create large-scale GPTs with billions of words and millions of query/month.
- To help you with your AI pilot or domain-specific solution, the Enterprise plans include Dedicated Account Management – our experts will help you towards a successful pilot.
- We’ve also added Solution Engineering experts to our team to help with Enterprise deployments.
- We’ve now greatly improved our Chat Log Analytics – all data related to chat logs and the customer intelligence associated with them is available in your account. (new modules for customer intelligence coming soon!)
- To integrate chat logs into your own systems, we now support Zapier callback triggers – this lets you integrate the chat interactions into your CRM or log monitoring tools.
- If your company is on Salesforce, you can use native Salesforce apps connected to the CustomGPT platform. For example, governments and public sector organizations are using Cloud Synapps to bring AI to their citizens (See Webinar)
How to partner with CustomGPT:
- If you are an influencer or marketer, our generous affiliate program lets you drive affiliate revenue using the self-service system. Talk to our affiliate success team.
- If you would like to refer Enterprise customers to CustomGPT, we now have a Partner Program – this allows you to get a revenue share (and allows for manual referral and attribution) – talk to our Partner Management.
- If you are a SI (systems integrator), Agency or Development shop, we now have a Reseller program. This allows you to build AI solutions on top of our industry-leading platform and resell Enterprise licenses – talk to our Reseller management.
- If you would like to show your client or customer a demo, you can quickly create a free custom GPT with their website content using the Free Demo creator.
In the News:
- Creating AI Tutors That Don’t Hallucinate
- First-of-its-kind program designed by Xavier students to help in the classroom [Video]
- Lowenstein Sandler Launches Custom GPT Chatbot
Our Latest Webinars (available on demand) :
- Beating OpenAI: LLM Accuracy & RAG Benchmark with MIT, CustomGPT.ai and Tonic.ai
- Case Study: MIT Deploys ChatBot with their own data, in minutes
- Case study: Small Company build own Chatbot that uses ChatGPT4
That’s it, you’re all caught up!
If you would like to jump deeper into any of these topics, I encourage you to reach out to our team – it only takes 2 minutes to schedule a call.
Then, grab a cold drink and go enjoy the sunshine.
