Create a new agent and select “Product Lookup” as the agent role.
Shopify AI Chatbot
Shopify AI Support, Built from Your Store
Built from your store content, not a sales script. Answers shopper questions and captures leads, so your team handles what needs a human.
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The Problem
You Get the Same Questions Every Day.
Your store already has the answers – in product pages, policies, and FAQs, but if customers can't find them easily enough they will open a ticker, or even leave without buying anything.
Upload your catalog–PDFs, spreadsheets, CSVs–or connect Shopify, WordPress, or your sitemap.
Deploy it as a chat widget or share a direct link.
How it works
How to Add an AI Agent to Your Shopify Store
Connect your store
Enter your Shopify store URL and CustomGPT.ai will detect your product pages, collections, policies, and FAQs automatically.
Give it your store's voice
Add a name, set a tone, and customize how your agent introduces itself. It will sound like your brand, not a generic chatbot.
Add it to your store
Simply paste the embed code into the Custom Liquid section in your Shopify theme editor.
No coding required
SOC 2 Type II compliant
GDPR compliant
Use Cases
What the Shopify AI Chatbot Answers
Most questions every store gets are very repetitive and CustomGPT.ai agent will answer them with ease – leaving your more time to do higher value work.
Product discovery
Shoppers describe what they need in their own words. The chatbot reads your catalog and points them to the right product or collection.
Product questions before they buy
Sizing, colors, compatibility, variants – answered from your product pages and images before shoppers leave without buying.
Return and shipping policies
Return terms, shipping times, and payment options answered directly from your store policies.
Beyond Answering Questions
From Questions to Conversions
The agent can also capture leads, guide shoppers toward checkout, and hand off to a human when the sale needs one.
Capture shopper emails automatically
The agent can ask shopper for their email during a conversation, and save it ready for export.
Guide shoppers toward checkout
Point the agent at a product page, a collection, or your checkout URL and it actively nudges interested shoppers toward it.
Book a call or hand off to a human
Add a special button to route your shoppers to a calendar link or a live agent in one click. Useful for high-consideration purchases where a human closes the sale.
Competitive Differentiation
Not a Sales Script. Your Actual Store Content.
Think of it as a team member who has read every product page, policy, and FAQ in your store and never forgets a word. When a shopper asks anything your store covers, they get a complete, accurate answer. Nothing scripted. Nothing missed. When your catalog changes, there is nothing to retrain.
Shopify Inbox
routes customers to a human, no AI answers
Scripted bots
require manual Q&A pairs, break on edge cases
CustomGPT.ai
reads your store content, no scripts, updates when your store updates
SOC 2 Type 2 certified
GDPR compliant
Available 24/7 – answers questions outside support hours
Every answer cites its source page
Available on all CustomGPT.ai plans
Trusted AI
Trusted by 10,000+ teams
From government agencies to Fortune 500s and universities – teams build custom AI on their own data with CustomGPT.ai.
“We looked at different vendors and in the end, we chose CustomGPT.ai because it had the best spectrum of quality of answers, ease of use, scalability, and API capabilities.”
George Dlubal
CEO, Dlubal Software
“CustomGPT.ai has continually impressed us. Our own assessor loves it and frequently comments on how it provides the right answers. It is a very valuable tool.”
Ken Scott
Deputy Assessor of Operations, BernCo
“We chose CustomGPT because of its scalable data ingestion platform which enabled us to bring together knowledge of entrepreneurship across multiple knowledge bases at MIT.”
Doug Williams
Product Lead, Martin Trust Center for MIT Entrepreneurship
“CustomGPT.ai has fundamentally changed how we deliver help and support to our customers.”
Naira Yaqoob
Documentation Manager, BQE Software
“CustomGPT.ai is not just a support tool. It has become a knowledge infrastructure for how GEMA operates.”
Jonas Walther
Manager Data & AI, GEMA
“The platform made it straightforward to turn our vision into reality quickly, affordably, and with no compromise on quality.”
Dr. Korbinian Weisser
Managing Director, VdW Bayern DigiSol
“CustomGPT.ai let us punch far above our weight. We compete with firms 10x our size and win.”
Alan Moore
Founder & CEO, TaxWorld
“CustomGPT is our own personal time machine. It gives us instant access to 20 years of institutional knowledge.”
Mark Aiello
CRO, Overture Partners
More than Shopify
Shopify is one source. Combine it with dozens more.
Your AI agent can pull from Google Drive, Notion, your website, help docs, and more, all in the same chat interface.
Google Drive
Notion
Dropbox
SharePoint
Zendesk
HubSpot
Plus 60+ more sources – YouTube, WordPress, Shopify, Confluence, Slack, Zapier, and more. See all integrations →
FAQ
Before You Sign Up
Everything you need to know about the CustomGPT.ai Shopify integration.
A Shopify AI chatbot connects to your store content and answers customer questions from your product pages, policies, and FAQs. Instead of scripting responses manually, you connect your store and the chatbot answers questions from the content you already have published.
Go to the CustomGPT.ai integrations dashboard, select Shopify, and enter your store URL. CustomGPT.ai detects your pages automatically. Paste the embed code into your Shopify theme using the Custom Liquid section in your theme editor. No app installation required.
Yes. CustomGPT.ai connects to your Shopify store and builds an AI chatbot from your product pages, policies, and FAQs. Add it to your store by pasting the embed code into your theme. Available on all CustomGPT.ai plans.
Shoppers who get immediate answers to product questions are more likely to complete a purchase. CustomGPT.ai answers questions about features, sizing, compatibility, and availability from your product pages before shoppers leave without buying.
Connect CustomGPT.ai to your Shopify store and it answers common support questions automatically from your store content. Questions about shipping, return policies, and product details are answered without your team needing to respond manually.
The right AI for Shopify support answers questions from your actual store content, not from a pre-written script. It should connect to your existing product pages and policies, require no developer to set up, and give sourced answers customers can trust. CustomGPT.ai connects to your Shopify store and answers questions only from the content you select.
A Shopify RAG chatbot (retrieval-augmented generation) retrieves specific content from your store pages and uses it to generate accurate, sourced answers. CustomGPT.ai builds a Shopify RAG chatbot from your product pages, policies, and FAQs without requiring any code or infrastructure setup.
Yes. The Shopify connector is available on all CustomGPT.ai plans. On Enterprise plans, your agent updates automatically when store content changes. On other plans, re-sync from the dashboard when you update your store.
Re-sync your agent from the dashboard when you update your store content to keep answers current. On Enterprise plans, this happens automatically.
Yes. CustomGPT.ai reads your product pages and answers questions about specific items — features, sizing, pricing, variants, and availability — from the product content published on your store.
Yes. The Lead Capture action saves contact details automatically when a shopper shares their name or email in conversation. No form required. Contact data can be exported or connected to Zapier. Set up Lead Capture.
es. The Drive Conversions action lets you set a target URL — a product page, a collection, or your checkout — and the agent guides interested shoppers toward it through conversation. Set up Drive Conversions
Yes. The Custom Button action adds a clickable button to agent responses, triggered when a shopper asks to speak to someone. Route them to a scheduling link, a live agent, or any destination you set. Set up Custom Button
Answer every customer question. Automatically.
Connect your Shopify store and let your existing content handle customer questions around the clock.