We are incredibly excited to announce the latest addition to our AI chatbot, CustomGPT, built on the powerful ChatGPT-4 architecture: the Citations/Sources feature! This new functionality adds even more value to your knowledge management and topic research by providing clear, easily accessible sources for every response generated by our chatbot.
Our CustomGPT chatbot is already renowned for its fantastic responses to user queries, but we understand that for businesses, it’s equally important to know where that information is coming from. With the Citations/Sources feature, users can now not only access the most accurate and relevant information but also verify its origin.
In this blog post, we will dive into the benefits of this game-changing feature and how it’s paving the way for the future of enterprise search powered by large-language-models (LLMs).
As a state-of-the-art AI chatbot designed for businesses, CustomGPT leverages the capabilities of OpenAI LLMs and ChatGPT-4 to ingest and contextualize your business content. It then uses this knowledge to generate precise and contextually relevant responses to user queries.
However, we recognized that our users needed a way to trace the origin of the information provided by the chatbot. That’s where the Citations/Sources feature comes in.
Notice the example below — not only did the chatbot give a response from the content, powered by ChatGPT-4 without hallucinating, it also showed the source of the information from which the answer came from. In this example, the chatbot was trained with multi-gig of research data from 500+ research papers and 100+ Youtube video talks.
In today’s fast-paced digital landscape, having access to accurate and reliable information is more important than ever. The Citations/Sources feature in CustomGPT takes transparency to the next level by providing clear and precise sources for each response generated by the AI chatbot.
This heightened level of transparency offers a range of benefits for users:
Trust is a fundamental component of any relationship, and the relationship between users and AI is no exception. The Citations/Sources feature in CustomGPT is designed to enhance the credibility of the information provided by the chatbot, fostering a strong bond of trust between users and the AI. This improved trustworthiness offers several advantages:
In the age of information, managing knowledge effectively has become crucial for both individuals and organizations. The Citations/Sources feature in CustomGPT brings efficiency to knowledge management by providing users with rapid access to the original content from which a response was generated. This capability offers numerous benefits:
In today’s competitive environment, making well-informed decisions is crucial to achieving success. The Citations/Sources feature in CustomGPT provides access to reliable sources, empowering users to make better-informed decisions based on the information generated by the AI chatbot. The advantages of improved decision-making are numerous:
The introduction of the Citations/Sources feature in CustomGPT signifies a major step forward in the evolution of enterprise search. By harnessing the power of large-language-models like ChatGPT-4, CustomGPT offers a modern, AI-driven approach to information retrieval and knowledge management.
As the world of AI and LLMs continues to grow and evolve, the potential applications for CustomGPT and similar technologies will expand. This new feature is just the beginning of an exciting journey into the future of AI-powered enterprise search and knowledge management.
Yes, the new Citations/Sources feature in CustomGPT automatically displays the source link for the information provided in the response. This enhances transparency and helps users verify the credibility of the information they receive.
For example: This chatbot was constructed with 30 years of biotech research documents and Youtube videos. When asked a question, it shows the source links from which the response was constructed. This allows for quickly surfacing important information that would otherwise have been hidden within PDF files.
Yes – you will see a list of document names in the citations/sources list. Also, if when uploading the documents, you chose the option to “retain the documents for viewing”, then you can even download or view the document straight from the response. This allows for quick topic research.
For example, law firms prefer to build a CustomGPT chatbot with all the documents related to a case, and then when the lawyer queries the chatbot, it instantly shows the relevant information and the source documents from which the response was generated. This greatly reduces the time spent in doing document research.
CustomGPT is designed to be highly adaptive and context-aware. So if the response was generated using information from a certain product page or category, it will show those pages in the citations.
For example, this chatbot was generated using over 1000+ webpages. Notice how it is showing the original source from which the answer came from.
When answering a user’s query, CustomGPT can extract relevant information from different pages or documents from your data. After ChatGPT constructs the response based on these different sources, CustomGPT ranks them based on their relevance to the response.
So the user can then see a full scrollable-list of sources and citations.
Advanced Tip: Your documents could be in different languages and ChatGPT will be able to understand them and construct an accurate response irrespective of the language used.
That information comes from the OpenGraph settings from the page. When we show a Citation, we automatically fetch the OpenGraph information from your page – thus enhancing the user experience.
Yes. With the Citations/Sources feature and REST API integration, you can retrieve the names of source files used by CustomGPT to generate its responses.
This enables better tracking of the content sources and improves overall transparency.
Yes – it is possible to change the settings such that the citations are no longer visible. You have complete control. Simply navigate to Settings > Chatbot Settings > Citations, and select your preferred settings.
Our CustomGPT chatbot, with its new Citations/Sources feature, is set to revolutionize the way businesses manage and utilize their data. By providing not only accurate and relevant responses but also clear, easily accessible sources, this cutting-edge AI solution is reshaping the landscape of knowledge management and enterprise search.
Don’t miss out on the opportunity to leverage the full potential of CustomGPT and its latest Citations/Sources feature. Unlock the future of enterprise search and knowledge management with CustomGPT today!