You asked, and we listened. Starting today, your CustomGPT.ai plan will be based on words stored — a simpler reflection of how CustomGPT.ai works — rather than the previous method around “indexing” (which to be honest, not too many people understood!)
For example, the Standard plan in our pricing plans lets you store 60 million words — that’s the equivalent of 400 Harry Potter books.
Introducing: Storage-Based Custom GPTs (More Words, Cheaper Pricing!)
If you have used our system before, you might have noticed that the “Words Indexed” limit did not act like a typical storage limit – now it does.
We’ve heard your feedback, improved and scaled our system, and delivered a superior user experience. No other platform comes close – we now have customers who have built GPTs with billions of words.
How Words Indexed Credits Worked (Old):
Previously, when data was uploaded to CustomGPT it was applied to the lifetime Words Indexed limit.
This limit did not go down when data was removed from the project. This was put in place to protect us from abusive use of our indexing system, as every time a document is uploaded to our system, there is an indexing cost on our end, irrespective of the storage related to that data.
How Words Stored Work (New):
Now, our Words Stored limit operates like a storage limit would on your iPhone or computer. When data is added, it goes up, and when data is removed, it goes down.
This is not only more intuitive, but it allows you to create dynamic GPTs that can constantly update their data. For example, one smart customer built a stock market GPT that adjusts its data source daily (by using RSS feeds and the auto-sync feature!)
Get Started Here Today
The new Storage-Based CustomGPT system is live now.
Start building your CustomGPT.ai agent with your business content, scale without limits, and enjoy a simpler, smarter way to manage your data with the latest CustomGPT.ai updates.
👉 Get Started Today → https://app.customgpt.ai/login
Want to connect with other CustomGPT.ai users? Join our Slack Community to share insights and best practices.
FAQs
What does “storage-based Custom GPTs” mean?
Storage-based means your plan is now based on how many words are actively stored in your CustomGPT agents — not how many were ever indexed. When you delete data, your word count goes down, freeing up space instantly.
How is this different from the previous “Words Indexed” system?
The old system tracked total words ever uploaded, even if you later deleted data. The new storage-based model only measures active data — making it more intuitive, flexible, and scalable.
What happens when I add or remove data?
When you upload new files, your storage increases. When you delete data, it decreases automatically — just like storage on your phone or computer.
Does this affect performance or accuracy?
No. The new model changes how storage is counted, not how data is processed. Your CustomGPT agents continue to deliver the same accuracy, speed, and reliability.
Does this reduce my costs?
In most cases, yes. Because you’re now billed based on active data, not lifetime uploads, your usage becomes simpler and often more cost-effective.
How can I check my account limits?
You can view your current usage anytime on your u003cstrongu003eMy Profileu003c/strongu003e or under u003cstrongu003eLimits and Usageu003c/strongu003e. Both pages show your total usage and a daily breakdown of what’s been used.
What happens if I reach a limit?
If you hit a limit, you can delete old content to free up space or contact our u003cstrongu003eu003ca href=u0022https://customgpt.ai/contactu0022 data-type=u0022linku0022 data-id=u0022https://customgpt.ai/contactu0022u003esales teamu003c/au003eu003c/strongu003e to increase your limits. For monthly limits, your usage automatically resets at the start of your next billing cycle.
How many people can I add to my team?
u003cstrongu003eStandard plan:u003c/strongu003e Up to 3 team members (including you)u003cbru003eu003cstrongu003ePremium plan:u003c/strongu003e Up to 5 team membersu003cbru003eu003cbru003eIf you need to add more members, you can upgrade or contact sales for a custom plan.
How many active agents can I have?
u003cstrongu003eStandard plan:u003c/strongu003e Up to 10 active agentsu003cbru003eu003cstrongu003ePremium plan:u003c/strongu003e Up to 25 active agentsu003cbru003eu003cbru003eYou can pause or delete agents anytime to stay within your limit.
How much content can I store?
u003cstrongu003eStandard plan:u003c/strongu003e Up to 60 million wordsu003cbru003eu003cstrongu003ePremium plan:u003c/strongu003e Up to 300 million wordsu003cbru003eu003cbru003eThis total is shared across all your agents. If you reach it, your existing agents will keep running normally — but you won’t be able to upload new data until you free up space.
How many documents can I upload or index per month?
u003cstrongu003eStandard plan:u003c/strongu003e Up to 10,000 documentsu003cbru003eu003cstrongu003ePremium plan:u003c/strongu003e Up to 40,000 documentsu003cbru003eu003cbru003eEach file, web page, or video you upload counts as one document toward this limit.
Are there limits for individual agents?
Yes. Each agent has its own document capacity:u003cbru003eu003cbru003eu003cstrongu003eStandard plan:u003c/strongu003e Up to 5,000 documents per agentu003cbru003eu003cstrongu003ePremium plan:u003c/strongu003e Up to 20,000 documents per agentu003cbru003eu003cbru003eThese limits work alongside your overall account limits.
How many words can I process per month?
u003cstrongu003eStandard plan:u003c/strongu003e Up to 120 million wordsu003cbru003eu003cstrongu003ePremium plan:u003c/strongu003e Up to 600 million wordsu003cbru003eu003cbru003eIf you reach this limit, you’ll need to wait for your next billing cycle to process new data — even if there’s still storage space available.
Can I increase my limits?
Absolutely. If you need more storage, queries, or users, contact our u003cstrongu003eu003ca href=u0022https://customgpt.ai/contactu0022 data-type=u0022linku0022 data-id=u0022https://customgpt.ai/contactu0022u003esales teamu003c/au003eu003c/strongu003e for a custom plan that scales with your organization.
Get more words and lower costs with storage-based GPTs.
Build smarter, more scalable AI projects — pay only for the data you store, and update it anytime with CustomGPT.ai.
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Related Resources
These articles add useful context on privacy, platform updates, and choosing the right CustomGPT.ai plan.
- Are Custom GPTs Private? — A clear look at how privacy works with GPT-based tools and what to consider before sharing sensitive data.
- June Platform Enhancements — A roundup of major CustomGPT.ai improvements that show how the platform has expanded in capability and usability.
- CustomGPT.ai Pricing Plans — A practical breakdown of CustomGPT.ai pricing tiers, features, and what each plan is designed to support.