AI agents for SaaS – support users and teams from your own documentation
Go live in 15 minutes with custom AI that accurately cites your product documentation, help center content, and developer resources.
Easy launch
Launch an AI agent for your SaaS business, in minutes
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01View data connectors
Connect Data
Connect your product documentation, help center and developer resources from any source.
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02See it live
Deploy
Deploy your AI agent for your users or your support team, wherever you need it.
Use cases
How SaaS and tech companies use CustomGPT.ai
Automate and resolve 93%+ of customer inquiries, instantly
Reduce ticket volume and support costs with AI agents that instantly answer product and how-to questions—freeing your team to focus on complex issues
Answer every new-starter question on day one
Turn handbooks, policies and recorded sessions into an agent that answers new joiners directly, in their own words, from your own material.
Work faster with instant, accurate information
Give team members exactly the right information — no more, no less — with use-specific assistants and role-based access across everything you have already written down.
Ask your own library the question
Point an agent at 1,400+ supported file types and dozens of integrations, and get answers that come only from your approved sources, each one linked back to where it came from.
See what your visitors are actually asking
Every conversation is a record of what people came looking for. Read the questions your site is being asked and what it managed to answer.
Keep your team current on the market
Collect the reports, transcripts and pages your team relies on into one agent, so a market question gets a sourced answer instead of a search.
Why CustomGPT.ai
Why it works for SaaS teams like yours
Support users through onboarding
Work faster and support users and teams with AI that understands your product, onboarding flows, and technical documentation
Enterprise-grade AI security
Do AI the safe way. Unlike the biggest names in AI, we never train our AI models on your data—all your information stays fully encrypted. Enjoy additional security with full enterprise-grade security on all plans
Best in anti-hallucination
Automate with confidence—deliver reliable answers based on your product knowledge base and documentation, powered by the industry’s leading anti-hallucination technology
Customer stories
Meet the organizations beating the AI curve with CustomGPT.ai
20sec Average response time
With CustomGPT.ai, Ontop cut response times from 20 minutes to 20 seconds, accelerating sales growth and enabling full focus on high-impact tasks.
Frequently asked questions for SaaS companies
Do we need technical expertise to use CustomGPT.ai?
No, our no-code platform allows any department to create and deploy AI agents without any coding or technical background.
How does CustomGPT.ai prevent inaccurate responses?
Our proprietary RAG technology ensures AI agents deliver reliable, fact-based answers sourced from your trusted content.
Is our data secure with CustomGPT.ai?
Absolutely. We have a stringent privacy-first policy and offer SOC2-compliant solutions to protect the integrity and confidentiality of your data.
Can CustomGPT.ai integrate with our existing systems?
Yes, we offer REST APIs and SDKs for seamless integration with your existing systems and workflows.
Can we customize the AI agents to match our brand?
Yes, our platform allows for extensive customization to align AI agents with your brand’s voice and style, enhancing customer experience.