Frequently asked questions

CustomGPT.ai is the #1 no-code platform for creating custom AI agents for your business. It builds AI agents powered by advanced large language models (LLMs) tailored to your business content, without requiring any coding skills.

CustomGPT.ai creates your own custom ChatGPT chatbot with all your business content. You then get accurate, trusted ChatGPT responses from your content without making up facts. All within a secure, privacy-first, business-grade platform.

It works by ingesting your data, including your website content, helpdesk, knowledge bases, documents, YouTube videos, podcasts, etc. and uses this information to let ChatGPT respond to customer and employee inquiries.

So in short: anything that you can do with ChatGPT but with your data.

The result is a personalized ChatGPT-powered chatbot that is unique to your business and understands all the details of your products, services, and customers. With CustomGPT.ai, you can improve your employee efficiency and customer experience with generative AI.

An AI agent is an app that uses artificial intelligence to perform tasks or provide information based on your business content. It’s a specialized digital assistant trained on your specific business content to handle questions and interactions tailored to your organization’s needs.

To get started with CustomGPT.ai, simply sign up for a subscription to our service. After the 2-minute setup, our system will get to work building a custom chatbot trained on your specific content.

You can get started quickly just by uploading your documents. Or you can use your website sitemap. Or you can use one of our free tools. Our subscription plans are simple and flexible, so you can select the one that best fits your business requirements and budget.

Yes, enjoy full access to all Standard features of CustomGPT.ai, for 7 days without any charges.

Everyone is eligible for the 7-Day Free Trial at CustomGPT.ai. All you need to do is open a new account with us.

The Free Trial allows you to experience the features specific to the plan you choose during signup—be it standard or premium.

Signing up for the Free Trial is straightforward. Simply click here to create an account, and then follow the on-screen instructions to start your trial. You will be asked to provide basic information such as your name, email address, and password.

Yes, to help you get started, you can follow our usual Get Started guide. This guide provides step-by-step instructions on how to create, customize, and deploy your chatbots.

Ever since we built CustomGPT.ai (for our own needs actually!), we have been inundated with friends and business colleagues who want their own CustomGPT.ai. Please see the testimonials

Please see our FAQ to get started. Even better: Just ask our CustomGPT.ai chatbot in the bottom right corner. This chatbot has indexed all of our business content. If you still need help, just email hello@customgpt.ai.

You can provide your business content and data to CustomGPT.ai in various ways, using the CustomGPT.ai interface for your project.

You can provide the sitemap of your website or create a custom sitemap, using which CustomGPT.ai can index the entire content of your website and refresh it periodically to check for any new content.

You can also upload ALL your documents like PDF file, Microsoft Office documents, Google Docs, etc. The platform supports 1400+ document formats including audio formats and podcasts.

You can now also mix-and-match and add data from multiple sources to create a “source of truth” with your chatbot.

CustomGPT.ai is designed to work with a wide range of data and information, including text-based data such as website content, customer inquiries, product descriptions, FAQs, and more. We support 1400+ document formats including PDF files, Microsoft Office docs, Google docs and more that can be ingested into the chatbot. We have now added support for YouTube / Vimeo videos and audio/podcasts. 

You can also add other business-specific information from multiple sources to your chatbot. You can even ingest data via Zapier from your various apps and tools. 

The more data you provide, the more accurate and effective your CustomGPT.ai chatbot will be in delivering the results you need for your business.

CustomGPT.ai does read the text from the tables (in PDF and Excel/CSV files). However, do note: LLMs are not strong at analytics and math. So if your use case is related to counting and analytics, CustomGPT.ai might not be a good choice.

However, anything related to searching for content in the tables and then creating text responses based off that, should work remarkably well.

Yes, CustomGPT.ai supports 1400 file formats including PDF, Microsoft Office documents, Google Docs, Text files, and Audio/Video files.

Yes – we now have a full bidirectional Zapier app. You can send data from your apps and tools to your chatbot. And also query your chatbot from various Zapier integrations like Slack and SMS. See more details here: https://customgpt.ai/chatgpt-zapier/

Absolutely!  CustomGPT.ai is the #1 no-code AI platform and is designed for non-technical users. You can simply upload documents or input your website in your dashboard to build custom AI agents in minutes, with no coding or technical expertise required.

CustomGPT.ai offers the following pricing models to meet a variety of business needs.

Standard ($99/month): 10 custom chatbots (agents); 5,000 documents per agent; 60 million words content, and 1,000 queries per month.
Premium ($499/month): 25 agents, 20,000 documents per agent, 300M words storage, 5,000 queries per month.
Enterprise (custom pricing): Custom parameters based on enterprise needs (requires annual commitment). We support service orders and POs.

Please visit our pricing page to see the full set of features and subscription plans.

CustomGPT.ai provides numerous benefits for your business by using your business data to build a custom ChatGPT-style chatbot.

The biggest use case emerging currently (across our thousands of customers) is: Employee efficiency. Customers are seeing huge improvements in employee productivity by having custom chatbots based on their own data and content.

The next major use case is Customer Experience. Instead of forcing customers to waste time browsing through the website or painful processes, a custom chatbot with your own content/data leads to much better customer experience and engagement.

This leads to growing revenue and lowering costs with secure and privacy-preserving platform.

Think about it : What if ChatGPT knew about all your business content? How would customers and employees benefit from it?

By having a custom AI chatbot that has ingested your specific data and information, your business can provide better customer experience and employee efficiency. Customers can interact with the chat widget on your website. Or even use the Live Chat option to engage with your content. Advanced users can use the API to integrate the chatbot functionality into their workflows.

CustomGPT.ai is based on your business content. This results in trusted responses based on your business – not generic responses you would see in ChatGPT.

CustomGPT.ai is powered by the same advanced AI language models (LLMs) that power OpenAI’s ChatGPT, so you get the latest in AI technology. And since it has ingested your data, it can generate more accurate and relevant responses, without hallucinations – that is, making up facts. This enhances the overall performance and personalization, allowing your business to benefit from improved employee efficiency and customer experience.

As AI technologies continue to advance, we will automatically include the latest AI technology in all CustomGPT.ai chatbots, so you can benefit from the latest AI technology always and automatically!

CustomGPT.ai can be used in a variety of ways to improve your business operations. Some of the most common use cases include customer service, marketing and helpdesk. But just ask yourself: What if ChatGPT knew all my business content? The list of use cases emerging on a daily basis is simply mind-boggling

The most straightforward way is to embed the chatbot into your website, either as a widget or as a Live Chat option. This lets your visitors engage with your business content and get quick accurate answers at any time, rather than waiting hours for a live agent.

The other common way is to have employees use the chatbot privately via the secure dashboard. To ensure the security and privacy of your data, the default behavior is private.

CustomGPT.ai can also be integrated into your existing systems and processes using the API, allowing you to take advantage of the insights and knowledge that it has acquired from your data to improve your operations and create a more effective and efficient business.

Yes, CustomGPT.ai API is included in all the plans. You can use the API to programmatically build the chatbot and query it to integrate generative AI technology into your existing systems and platforms and even build apps.

Using our Zapier app, you can currently integrate the API into 5000+ systems.

Yes, we leverage advanced LLMs, such as those from OpenAI.

Once you build your CustomGPT.ai bot, you can use it to add real value to your business:

1. Embed it on your website, to provide customer service and/or replace legacy search experience. Let your customers actually have real conversations with your business content. See this example.
2. Live Chat for your website: Let your customers get quick answers based on your business content, wherever that content may be. Just imagine customers instantly getting answers based on your website, helpdesk, manuals, documents, videos, podcasts, etc. No more saying “Hello” and waiting for hours for an agent to come along. See our live chat widget in the bottom right corner of this page.
3. Workflow Integrations: Just imagine your business processes getting quick answers based on your business data. Use the CustomGPT.ai API to connect with tools like Slack or HubSpot, or use Zapier to automate workflows across 5,000+ apps. Feeling adventurous? You can now even build your chatbot using the API – just imagine all the apps you can build with that.

Yes – CustomGPT.ai has full turn-by-turn conversations similar to how you see in ChatGPT. So you can use it to build rich prompts as well as “chain of thought” prompting that helps you work through a problem.

CustomGPT.ai leverages ChatGPT APIs for its service. The primary use cases for CustomGPT.ai are to address questions and provide insights based on business content. Therefore, while it is possible by selecting the response source as “My Content + ChatGPT”, however code generation is not a primary use case for CustomGPT.ai.

CustomGPT.ai solution works for content across all industries. Since the content loaded by an organization is expected to be tailored to the domains in which they operate, CustomGPT.ai responses will be similarly tailored based on the content.

A ChatGPT-powered chatbot is an AI chatbot that learns from your content and then allows customers to interact with it. It can streamline customer interactions, reduce operational costs, and provide personalized recommendations. Available 24/7, it can manage high volumes of inquiries and provide data-driven insights for better decision-making. Implementing a custom ChatGPT chatbot can significantly enhance your business’s efficiency and customer satisfaction.

ChatGPT can be integrated into your website using CustomGPT.ai’s handy embed and live chat widgets. The process involves setting up the chatbot, customizing it for your brand, and embedding it into the website’s code. This allows the chatbot to interact with website visitors, answer their queries, and provide personalized recommendations. The integration enables seamless, real-time communication, enhancing user experience and engagement on the website.

A custom ChatGPT for business differs from other chatbot solutions in its ability to understand your unique content and answer questions based on it, without hallucinating or making up facts. This trust and brand safety increase customer satisfaction with accurate responses for your business.

CustomGPT.ai’s responses are based on your business content, ensuring accuracy and relevance. CustomGPT.ai is the leader in anti-hallucination, ensuring that the AI always responds from your content, thus protecting the trust and integrity of your brand.

Businesses can leverage ChatGPT features through CustomGPT.ai by creating a custom chatbot that understands and processes their unique content. This chatbot uses your business data to provide accurate and relevant responses, enhancing customer experience and employee efficiency. It can automate repetitive tasks, provide quick responses to inquiries, and facilitate seamless communication among team members who speak different languages. This leads to increased customer engagement, improved productivity, and a competitive advantage.

A business chatbot powered by ChatGPT automates tasks like customer service and sales, improving efficiency. It’s cost-effective, eliminating the need for expensive AI teams. It saves time by learning your content, reducing the need for manual document reading. It increases accuracy as it’s based on your data. It also enhances customer experience by providing instant, personalized responses in your brand voice, even in other languages. This leads to increased revenue and lower costs.

Absolutely! CustomGPT.ai can transform your podcast content into a chatbot experience. It indexes your podcast episodes, converting the audio to text using OpenAI Whisper. This allows the chatbot to provide instant responses to user queries based on your podcast content. It’s like giving your podcast a voice to chat with your listeners. This not only enhances user engagement but also makes your content highly accessible and user-friendly.

CustomGPT.ai offers a secure enterprise-grade platform with specialization in accurate answers from your content without hallucination (aka: making up facts). Our industry leading anti-hallucination algorithm, along with enhancements like citations/sources make CustomGPT.ai a potential game-changer for your business’s customer interactions.

Yes, you can upload your competitor’s sitemap and use that for competitive insights. You can even upload documents or add data from multiple sources to build a consolidated “source of truth” on your competitor.

The documentation about using CustomGPT.ai API is available at the following link: https://docs.customgpt.ai/reference/quickstart-guide

Yes, you can upload specific files and sitemaps with specific URLs to train your CustomGPT.ai chatbots.

Yes – please see : https://docs.customgpt.ai/reference/quickstart-guide

PS: Here is an initial cookbook (https://github.com/Poll-The-People/customgpt-cookbook). More guides and cookbooks should be on the way soon.

Yes, you can use CustomGPT.ai to build your own ChatGPT bot for your website. CustomGPT.ai provides an easy no-code app that lets non-technical users create their own bot with their website content or documents. You can feed the AI your content to fit your specific use case, enabling the bot to interact with your website visitors, answer their queries, and provide personalized recommendations, enhancing user experience and engagement.

“ChatGPT powered” in the context of CustomGPT.ai means that our chatbot utilizes the advanced AI capabilities of ChatGPT. It ingests your data, including website content, helpdesk, knowledge bases, documents, and more, to respond accurately to inquiries. This results in a personalized chatbot that understands your business intricacies, enhancing both employee efficiency and customer experience.

A custom ChatGPT for business is tailored to your specific business needs. It’s powered by ChatGPT and provides accurate responses based on your business content. It supports 92 languages, integrates with multiple data sources, and can be embedded on your website. It doesn’t make up facts or hallucinate, ensuring reliable and trustworthy interactions. It’s also secure and privacy-first, making it suitable for business-grade applications.

A custom bot, like CustomGPT.ai, is tailored to your specific business needs. It’s powered by advanced AI, provides accurate responses based on your business content, and supports multiple languages. It integrates with various data sources and can be embedded on your website. A generic AI chatbot, on the other hand, offers standard features and responses that aren’t personalized to your business. It may not support multiple languages or integrate seamlessly with your data sources.

The “make your own chatbot” feature on CustomGPT.ai works by ingesting your data, including website content, helpdesk, knowledge bases, documents, and more. It uses this information to let ChatGPT respond to inquiries. The result is a personalized ChatGPT-powered chatbot that understands your business intricacies. The setup is super easy and takes about 2 minutes.

Yes, please see the live demo at: https://customgpt.ai/demo/

CustomGPT.ai creates a personal chatbot experience by ingesting your business data, including website content, helpdesk, knowledge bases, documents, and more. This allows the ChatGPT powered chatbot to understand the intricacies of your products, services, and customers. The result is a unique, personalized chatbot that provides accurate and trusted responses based on your business content, enhancing both employee efficiency and customer experience.

GPT AI chatbot, like ChatGPT, differs from other chatbot technologies in its advanced natural language processing and machine learning capabilities. It understands and responds to human language more accurately and learns from every interaction to improve responses. Unlike many chatbots, it can handle complex queries and provide personalized recommendations. CustomGPT.ai utilizes this advanced technology from ChatGPT and combines it with your unique content to adapt it to your specific business needs.

Yes, you can find it here: Privacy Policy.

Yes, you can find it here: Cookie Policy.

You can find our Terms and Conditions here: Terms and Conditions.

No – CustomGPT.ai will never use your data to train any Large Language Model (LLM) or AI in general. Please see our Trust Center for our best practices.

Your data is fully protected with CustomGPT.ai through enterprise-grade security measures, including SOC 2 Type 2 compliance and GDPR adherence. We employ strict access controls and encryption to safeguard your information. Learn more about our comprehensive security practices at our Security & Trust Center.

CustomGPT.ai uses your data to build a custom chatbot by ingesting the information you provide into our system. This information can include your company’s public content like websites, knowledge bases, helpdesks, YouTube videos, and podcasts but also private content like business and product information documents including PDF, Microsoft Office documents, Google Docs, customer data, and other relevant content.

Our secure and privacy-preserving cloud platform then ingests this content and uses this information to respond to queries with ChatGPT.

The result is a custom ChatGPT-style bot that can have a deep understanding of your business and customers, allowing it to provide personalized and accurate responses, without hallucinations, to a wide range of inquiries. This bot can then be embedded into your website, used as a LiveChat or integrated into your systems via the API.

Integrating your chatbot into your website or application is straightforward. Follow our Guide, which includes detailed instructions on integration.

Words stored is the amount of active words being stored from your indexed content across all of your agents.The words stored limit operates like a storage limit would on your iPhone or computer. When data is added, it goes up, and when data is removed, it goes down.

Words stored are counted on an account level, meaning all your bots share the same limit. If you need a higher limit, please contact our sales team.

Monthly GPT-4 queries are counted on an account level, meaning all your bots share the same limit. If you need a higher limit, please contact our sales team.

The content generated by CustomGPT.ai is based on the content indexed in your agent + the general language models supported by ChatGPT.

Yes, CustomGPT.ai supports 92+ popular languages.

Yes – you can now white-label and remove the “Powered by CustomGPT.ai” branding (requires Premium plan or higher)

CustomGPT.ai is a cloud-only service. Private cloud and on-premises deployment are not available.

We take data protection seriously at CustomGPT.ai. Our security measures include strong encryption, access controls, and a robust system architecture designed to prevent unauthorized access or data breaches. For an in-depth understanding of how we ensure data protection, please refer to our security principles on our Security and Trust page. We are committed to regularly updating and improving our security practices to protect your business data effectively.

On average, it takes a few minutes to fully index your data.

The exact time it takes will depend on the amount and type of data. File processing is quick (seconds). Website crawling could take longer (minutes or hours depending on the speed and size of your website). Most small business bots build in less than 5 mins.

As of March 1st 2023, OpenAI has now clarified that they do NOT use data from API calls in their training. And as we use the ChatGPT API, your data and queries are NOT used in any of their ML training.

Yes – using the Zapier app or the API. Please see: https://docs.customgpt.ai/reference/quickstart-guide – you can easily connect it to Google Mail or Twilio SMS or 5000+ other integrations. 

Yes, you can upload documents using the CustomGPT.ai platform. Simply go to your CustomGPT.ai dashboard and upload the documents to build your custom chatbots in minutes. We support 1400+ document formats and the platform is built to process multi-gigabytes of documents. However, each file cannot exceed 100 MB at this time. If your file is larger than that, we suggest using an online file splitter to break it up into smaller files.

All data uploaded to a bot stays within that silo. It is not even shared with other bots in the same account. You can see our security principles on our Security and Trust page

Also, OpenAI has now clarified that they do not use data from API calls in their training (aka: the infamous Samsung issue!). You can see:

1. The announcement here: https://techcrunch.com/2023/03/01/addressing-criticism-openai-will-no-longer-use-customer-data-to-train-its-models-by-default/
2. OpenAI’s data usage page: https://openai.com/policies/api-data-usage-policies

Yes, CustomGPT.ai’s no-code platform supports 1400+ file formats including PDFs, Microsoft Office docs, and Google Docs. In addition, we have over 100+ integrations that allow you to ingest your content from your website or sources like Shopify, Wix, Notion, HubSpot, etc

At this time, we support 92 languages including: Arabic, Azerbaijani, Bashkir, Belarusian, Bulgarian, Bhojpuri, Bengali, Bosnian, Catalan, Mandarin, Czech, Welsh, Danish, German, Dogri, Greek, English, Spanish, Estonian, Basque, Persian (Farsi), Finnish, Faroese, French, Irish, Galician, Gujarati, Hindi, Chhattisgarhi, Croatian, Haryanvi, Hungarian, Hebrew, Armenian, Indonesian, Italian, Japanese, Javanese, Georgian, Kazakh, Kannada, Korean, Konkani, Kashmiri, Kyrgyz, Lithuanian, Latvian, Maithili, Montenegrin, Macedonian, Mongolian, Moldovan, Marathi, Malay, Maltese, Marwari, Min Nan, Nepali, Dutch, Norwegian, Oriya, Punjabi, Polish, Pashto, Portuguese, Brazilian Portuguese, Rajasthani, Romanian, Russian, Sanskrit, Santali, Sindhi, Sinhala, Slovak, Slovenian, Albanian, Serbian, Swedish, Swahili, Tamil, Telugu, Tajik, Thai, Turkmen, Turkish, Tatar, Ukrainian, Urdu, Uzbek, Vietnamese, Wu, Cantonese (Yue)

CustomGPT.ai provides a range of support and resources for its customers. This includes access to our online knowledge base, as well as email support from our customer service team.

But wait: We use our own system to provide you with a full knowledge repository for our business. Rather than traditional email, try asking CustomGPT.ai using our website widget. Anything you see on the website is now a question away.

Additionally, for enterprise customers, we offer training and onboarding services to help you get the most out of your custom chatbot. We also provide ongoing updates and improvements to our platform to ensure you always have access to the latest technology and information about the same.

The chatbot’s performance and accuracy is impacted by the quality and volume of the data it is trained on, so it’s important to regularly review and update your training data as needed.

Additionally, CustomGPT.ai is a cloud-based subscription platform and there are limitations to the amount of data we ingest (based on your plan) and number of queries your chatbot can handle in any given month, based on your subscription plan. Finally, relevant laws and regulations apply, and customers are responsible for ensuring their use of the chatbot is in compliance with these regulations.

You have two options:

Option 1 (AI) : Guess what? We’ve built a CustomGPT.ai chatbot with all our business content. So if you want to quickly test our system or have questions, use this ChatGPT-style chatbot that knows all our information. Ask It Anything!

Option 2 (Human) : You can use the traditional method and contact us. We try to answer all questions (using a real human) in 1-2 business days.

Yes. We use the ChatGPT API which has limits on the response length, so the response for a single user query can be up to about 4500 words.

CustomGPT.ai API is included in all the plans. You can use the API to query the bot and integrate the chatbot into your existing systems and platforms and even build apps.

UPDATE (August 2023) : We now have a full bi-directional Zapier app. You can use it to connect to your tools and apps. Send data to your chatbot and make it smarter and up-to-date. Or query your chatbot from Slack, SMS or other workflows.

CustomGPT.ai offers a wide range of customization options to help businesses create chatbots matching their business requirements. The list of customization options are listed below:

• Brand logo customization
• White labelling by removing the “Powered By CustomGPT.ai” (Premium and Enterprise Plans only)
• Background design customization
• Prompt text customization
• Sample prompting questions customization
• Language customization
• Response source customization

A step-by-step guide for customization is included in the following article: https://customgpt.ai/how-to-customize-the-appearance-and-language-of-your-customgpt-chatbot/

The full chat conversations (with full session history) are currently via the dashboard and the API.

Yes – You can delete and manage your conversations in the Dashboard for your chatbot.

It’s not possible to control the text entered by a user in the chatbot, however the responses to the questions can be controlled by the business / organization which has deployed the CustomGPT.ai chatbot.

In fact, CustomGPT.ai takes great pride in providing a rock-solid context boundary around your business content, so that responses are from within your organization’s information. Please see: https://customgpt.ai/hallucinations/

Absolutely – this is an excellent new feature called “Persona“. This lets you customize how the bot behaves. You can see more details here: https://customgpt.ai/chatgpt-personas/

Ninja Tip: We create a free tool you can use called “Make My Custom Instructions” (And yes – this tool itself was created with CustomGPT.ai using Personas)

To customize the ChatGPT bot, sign up on our platform and create an agent. In Agent Settings, go to the Chatbot section where you can customize the avatar image, background image, default prompt, and example questions. You can also customize the chatbot language and the default source used for responses. After making these changes, your CustomGPT.ai chatbot will reflect your selected UX and conversational settings. For a detailed guide, visit: https://customgpt.ai/how-to-customize-the-appearance-and-language-of-your-customgpt-chatbot/.

Absolutely! You can use CustomGPT.ai to build chatbots for affiliate marketing. It leverages ChatGPT APIs to create a personalized chatbot that understands your business content. This can be used to enhance customer service and knowledge management. Plus, we have an Affiliate Partner Program that allows you to earn money while promoting the use of our platform.

CustomGPT.ai ensures accuracy and relevance by ingesting your business content and using that information to respond to queries. It’s powered by advanced LLMs and CustomGPT.ai’s proprietary anti-hallucination algorithm, which generate accurate and relevant responses without making up facts. We’ve also implemented a context boundary wall that ensures responses are derived solely from your business content, effectively walling out any general or unrelated internet data. This results in trusted responses from your content.

The customizable AI feature in CustomGPT.ai enhances user interactions by allowing you to give your chatbot custom instructions that align with your business needs. This can range from engaging a customer to advanced AI techniques like detecting frustration. It helps initiate a call-to-action, facilitates more human-like experiences, distinguishes your brand, and delivers exceptional customer experiences. This feature requires zero coding, making it accessible to every non-technical user.

To create your own AI chatbot using CustomGPT.ai’s platform, you provide a link to your website or upload files and documents. You can even use both methods. This allows the chatbot to be customized to your specific needs and preferences.

Yes. Your data is fully encrypted and files are stored only when you choose to. Files are encrypted in transit, and encrypted at rest. We use secure vendors like AWS and Stripe. See our full list of security principles.

Moreover, your chatbot is fully self-contained, which means it does not share ANY data with other chatbots, even within your own account.

And by default, your chatbot is private, which means only authorized users can query your chatbot. We understand the importance of your data security and privacy and are fully committed to ensure that the chatbot and your data are secure, confidential and private.

Absolutely. You can embed the CustomGPT.ai bot into your website, use it as a Live Chat agent and even use the API to integrate it into your apps and systems.

When you hit your plan limit, the system will stop indexing new data (for “word” limits) or stop responding to queries (for “query” limits). We would suggest signing up to the correct sized plan based on your data and query volume requirements. A good rule of thumb: 10M words is about 50 MB of data (your actual words might vary!)

Once your 7-day trial period expires, you will automatically be charged for the pricing plan you selected during sign-up.

Yes, we require credit card information when you sign up for the Free Trial. This helps us reduce fraud and verify that only genuinely interested users are signing up.

If you decide that CustomGPT.ai is not for you, canceling your trial is simple. Log in to your account, navigate to the billing page, scroll to the bottom, and you will find the “Cancel Subscription” button. Click it to end your subscription, and you will not be charged.

Standard plan is the best for small teams. Pricing scales up with the usage of credits across your account. If you have multiple team members, then Premium and Enterprise plans are better suited to your needs and with these you will receive a higher level of support.

We hold our customers responsible for managing their accounts, credit limits, and overages. Refunds are only applicable to the current subscription charge on your account, not for overage charges from the prior month or additional charges added to your account. Please note that we incur significant charges to index your content and respond to chatbot queries.

CustomGPT.ai supports all major credit cards and debit cards. We secure your payment method using Stripe for your privacy and protection. We support wire transfers and ACH billing for Enterprise customers.

CustomGPT.ai does not accept PayPal, prepaid cards, or other cash apps at this time.

During the Free Trial, support is limited but we encourage you to first consult our comprehensive documentation. If you are interested in exploring more tailored solutions, such as those available with our Enterprise plans, our sales team is readily available to assist you. For such inquiries, please feel free to contact our sales department directly.

To upgrade or change your subscription plan, simply log in to your CustomGPT.ai account and navigate to the Billing page. From there, you can select a new plan that best fits your needs and proceed with the upgrade. The change in subscription plan will take effect immediately.

To cancel your CustomGPT.ai subscription, please follow these steps:

• Log in to your account
• Navigate to the “Billing” section
• Click on the “Cancel Subscription” button
• Follow the prompts to confirm the cancellation

To update your billing information for CustomGPT.ai, log into your account and navigate to the “Billing” section. From there, you can update your payment method or billing information as needed. We use Stripe to securely store and manage your billing information.

To view your subscription billing history, log in to your CustomGPT.ai account and go to the “Billing” section. Here, you can access all the invoices and payment information related to your subscription.

You can reach out to the customer support team for assistance with any issues regarding your subscription payment. They will be able to help you resolve the issue and answer any questions you have. You can reach the customer support team through the “Contact Us” page.

If you miss a subscription payment due to a failed credit card, your CustomGPT.ai service will be suspended and the chatbot will stop responding to queries. After 30 days, all your data will be deleted. To resume service, please update the credit card as soon as possible. If you have any difficulties or questions, please reach out to our customer support team for assistance.

Invoices for your subscription charges are automatically sent by our credit card processor, Stripe, to the email associated with your account.

Yes – we have a 10% discount for annual plans.

An agent is basically a single AI chatbot. Each agent is self-contained and trained only on the data you give it. Our Standard $99 plan lets you have 10 active agents (Premium: 25), and Enterprise plans support more.

So, for example: You could create one agent with your website content. And create a separate agent with your support documents for internal use.

You can delete unused agents to stay within your plan limits. This lets you create “throwaway” agents for quick use.

A “document” is basically a single resource like a webpage, an uploaded file, a video or an audio file. Our Standard $99 plan lets each agent have up to 5,000 documents (Premium: 20,000). This could mean 5,000 webpages. Or 5,000 uploaded files. Or a mix of webpages, files and videos.

So, for example: You could create an agent with your website content which has 3,250 webpages. Then add 1,000 files from your support team. Then add 750 YouTube videos. This would make it 3,250 + 1,000 + 750 = 5,000 documents.

Important: When your agent hits the plan’s document limit, the system will stop crawling and processing new documents. And you will see the “LIMITED” icon in your crawl status page. It is recommended to sign up for the correct plan depending on the number of documents your business needs.

One common misconception: If your PDF file has 100 pages, it counts as 1 document in our system, not 100.

Yes – please see information about our partner program.

To change your email, name or password in CustomGPT.ai, please log in to your account and navigate to the “Account Settings” section. There you will find options to update your email, name and password. If you encounter any issues, please don’t hesitate to reach out to our support team for assistance at hello@customgpt.ai

From the Login page, select the “Forgot password?” option to reset your password.

It does now. Your limit counts words stored: the active words from your indexed content across all of your agents. It works like storage on a phone or computer, so when you delete documents, the words they held come off your total.

You can select a pricing plan to meet your business need based on the amount of data you want to utilize, and number of CustomGPT.ai chatbot queries you want to offer per month.

A good rule of thumb: 10M words is about 50 MB of data (your actual words might vary!)

It is recommended to sign up for a higher plan and then adjust later because indexing will stop immediately when you hit your plan limits.

The plan limits are across the entire account. For example: If you sign up for the $99/month plan, you can store 60 million words across 10 “agents”. This allows you to share your plan limits across the 10 agents.

It is recommended to sign up for the correct plan based upon the total data you plan on indexing.

Yes, CustomGPT.ai offers special pricing for educational and nonprofit institutions. Eligible organizations can receive a 20% discount on annual plans only. This makes it more affordable for schools, universities, nonprofits, NGOs, and mission-driven teams to build secure, no-code AI assistants using their own trusted content. See education and nonprofit pricing.