Slash IT support response times with AI-powered precision
Let AI agents handle routine IT inquiries with speed and accuracy, reducing response times and freeing up your team for more critical tasks. Keep customers happy and your IT operations smooth—no coding required.
Easy launch
Deploy an AI agent for IT support in minutes
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01View data connectors
Connect Data
Connect and integrate IT support data from any source.
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02See it live
Deploy
Deploy your AI support agent for users or your IT team, wherever needed.
Use cases
Here's how businesses are using CustomGPT.ai
Automate and resolve 93%+ of IT support queries instantly
Cut ticket volume and support costs with AI agents that instantly resolve IT issues—letting your team focus on complex tasks
Answer every new-starter question on day one
Turn handbooks, policies and recorded sessions into an agent that answers new joiners directly, in their own words, from your own material.
Work faster with instant, accurate information
Give team members exactly the right information — no more, no less — with use-specific assistants and role-based access across everything you have already written down.
Ask your own library the question
Point an agent at 1,400+ supported file types and dozens of integrations, and get answers that come only from your approved sources, each one linked back to where it came from.
See what your visitors are actually asking
Every conversation is a record of what people came looking for. Read the questions your site is being asked and what it managed to answer.
Keep your team current on the market
Collect the reports, transcripts and pages your team relies on into one agent, so a market question gets a sourced answer instead of a search.
Why CustomGPT.ai
Here's why it's a top solution for IT support teams
24/7 support availability
Offer continuous 24/7 assistance without the need for additional staffing, enhancing user satisfaction and fostering greater trust in your services
Enterprise-grade AI security
Do AI the safe way. Unlike the biggest names in AI, we never train our AI models on your data—all your information stays fully encrypted. Enjoy additional security with full enterprise-grade security on all plans
Best in anti-hallucination
Automate with confidence—ensure your users always get the right answers, powered by the #1 anti-hallucination technology in the industry
Customer stories
Meet the organizations beating the AI curve with CustomGPT.ai
20sec Average response time
With CustomGPT.ai, Ontop cut response times from 20 minutes to 20 seconds, accelerating sales growth and enabling full focus on high-impact tasks.
Common questions about AI for help desks
How can CustomGPT.ai improve my IT support efficiency?
CustomGPT.ai enables you to deploy custom AI agents that handle routine inquiries and repetitive tasks. This not only significantly reduces response times but also allows your IT support team to focus on more complex issues, thereby improving overall efficiency and productivity.
Is technical expertise required to implement CustomGPT.ai?
No technical expertise is needed. CustomGPT.ai is a user-friendly, no-code platform designed for easy deployment. This means anyone on your team can create and implement AI agents without programming skills, saving time and resources typically spent on development.
Can CustomGPT.ai integrate with our existing IT systems?
Yes, CustomGPT.ai is designed to seamlessly integrate with your current IT infrastructure and support platforms. This ensures that the AI agents enhance your existing workflows without disrupting operations, providing a smooth transition and immediate benefits.
How does CustomGPT.ai ensure data security and privacy?
CustomGPT.ai employs advanced security measures, including encryption and SOC2 compliance, to protect your data. We adhere to strict privacy policies to ensure that your customer information remains confidential and is not used for any unauthorized purposes.
Can the AI agents handle technical troubleshooting?
Absolutely. AI agents can be trained on your technical documentation, FAQs, and knowledge bases. They can assist users with common troubleshooting steps and solutions, effectively resolving issues without human intervention and improving first-contact resolution rates.
How does CustomGPT.ai prevent inaccurate responses or hallucinations?
Our platform employs advanced anti-hallucination algorithms and uses a Retrieval-Augmented Generation (RAG) approach. This ensures that AI agents provide highly accurate, fact-based responses sourced directly from your trusted content, minimizing the risk of misinformation.
Is CustomGPT.ai suitable for both internal and external support?
Yes, CustomGPT.ai is versatile and can be used to assist both your internal IT staff and external end-users. By deploying AI agents in both areas, you enhance support across your organization, improving efficiency and user satisfaction on all fronts.
Can we customize the AI agent’s responses and behavior?
Yes, you have full control over the AI agent’s training data and behavior. You can customize responses, set specific guidelines, and align the agent’s tone with your organization’s brand, ensuring consistent and appropriate interactions with users.
How quickly can we deploy an AI agent with CustomGPT.ai?
With our intuitive, no-code platform, you can create and deploy a custom AI agent in as little as a few minutes. This rapid deployment allows you to start reaping the benefits of AI-enhanced support almost immediately.
Does CustomGPT.ai support multiple languages?
Yes, CustomGPT.ai supports multiple languages, allowing you to provide support to a diverse, global user base. This feature helps you cater to international clients and users, improving accessibility and user experience across different regions.