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Yes, you can blacklist sensitive topics from a customer service AI bot by defining restricted topics, keywords, and intent categories, and configuring the AI to refuse, redirect, or escalate those queries to human agents. This protects customers, ensures compliance, and […]

To create a knowledge base, collect your most common questions, document clear answers, organize them into categories, publish them in a searchable system, and keep them updated. A well-built knowledge base reduces support tickets, improves customer satisfaction, and enables AI […]

Build an AI-powered order tracking system by integrating AI chatbots with your order management and shipping data. This automates responses to “Where Is My Order” (WISMO) questions, reducing support tickets by up to 40% and improving customer satisfaction with real-time, […]

AI helps reduce content creation workload by automating tasks like drafting training materials, generating quizzes, summarizing documents, and personalizing learning content. Platforms such as CustomGPT leverage your existing resources to speed up content generation, enabling training teams to produce high-quality […]

When customers ignore your AI support agent, focus on improving AI responsiveness, making handoff options clearer, enhancing personalization, and optimizing the user experience. Addressing these areas increases engagement, reduces frustration, and builds trust in your automated support. Why do customers […]

A Vector Database stores and retrieves high-dimensional embeddings for semantic search, while a Managed Retrieval-Augmented Generation (RAG) Platform combines vector search with AI-powered answer generation, data management, and user-friendly features to deliver ready-to-use AI solutions. What does a Vector Database […]