AI agents for retail, grounded in your product knowledge
Give shoppers and store teams instant, accurate answers from your catalogs, product guides and store policies—no coding needed.
Easy launch
Launch an AI agent for your retail team, in minutes
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01View data connectors
Connect Data
Connect your product catalogs, guides and store policies from any source.
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02See it live
Deploy
Deploy your AI agent on your website, in your stores or with your team—wherever it’s needed.
Use cases
How retailers drive value with CustomGPT.ai
Answer product and policy questions instantly
Resolve shopper questions about products, sizing, returns and store policies around the clock—so your store teams can focus on the customers in front of them
Answer every new-starter question on day one
Turn handbooks, policies and recorded sessions into an agent that answers new joiners directly, in their own words, from your own material.
Work faster with instant, accurate information
Give team members exactly the right information — no more, no less — with use-specific assistants and role-based access across everything you have already written down.
Ask your own library the question
Point an agent at 1,400+ supported file types and dozens of integrations, and get answers that come only from your approved sources, each one linked back to where it came from.
See what your visitors are actually asking
Every conversation is a record of what people came looking for. Read the questions your site is being asked and what it managed to answer.
Keep your team current on the market
Collect the reports, transcripts and pages your team relies on into one agent, so a market question gets a sourced answer instead of a search.
Why CustomGPT.ai
Here’s why it’s a winning solution for retail
No coding
Launch AI for your stores and website with a platform your whole team can use. Connect your product data, set the tone and go live—no technical expertise needed
Enterprise-grade AI security
Do AI the safe way. We never train our AI models on your data, and your customer and product information stays encrypted on a SOC 2 Type 2 and GDPR-certified platform
Accurate product answers
Every answer comes from your own catalogs, guides and policies, with citations—powered by the #1 anti-hallucination technology in the industry
Customer stories
Meet the organizations beating the AI curve with CustomGPT.ai
20sec Average response time
With CustomGPT.ai, Ontop cut response times from 20 minutes to 20 seconds, accelerating sales growth and enabling full focus on high-impact tasks.
Frequently asked questions
How can CustomGPT.ai improve my customer support?
CustomGPT.ai enables you to deploy AI agents that provide accurate, instant responses to customer inquiries, improving satisfaction and reducing response times. This automation allows your support team to focus on more complex issues, enhancing overall efficiency.
Is my customer data secure with CustomGPT.ai?
Absolutely. We prioritize data privacy with our SOC2-compliant platform, ensuring your customer data is protected.
Do I need technical expertise to use CustomGPT.ai?
No, our no-code platform is designed for ease of use, allowing anyone in your firm to create and deploy AI agents without any programming knowledge.
How does CustomGPT.ai ensure the accuracy of AI responses?
Our proprietary agentic RAG technology provides fact-based responses sourced directly from your trusted content, minimizing inaccuracies.
Can CustomGPT.ai help increase my sales?
Yes, by enhancing customer engagement and providing personalized shopping experiences, our AI agents can help boost your sales.
Is CustomGPT.ai scalable for growing businesses?
Yes, our platform is built to scale with your business, supporting increasing demands and expanding operations seamlessly.
What support does CustomGPT.ai offer during setup?
We provide comprehensive support and resources to ensure a smooth setup and successful deployment of your AI agents.
How can I measure the ROI of using CustomGPT.ai?
Our platform offers analytics and reporting tools that help you track performance metrics and quantify the benefits of AI integration.