Understanding users and their behaviors is essential to delivering exceptional support experiences. As customer expectations rise, businesses need more precise, actionable insights to guide strategy, optimize performance, and continuously improve the quality of their interactions. That’s why we’ve introduced a […]
When people interact with an AI agent, the conversation often leads to a decision point—book a call, reach a human, open a link, or move forward with an action. Until now, these moments depended on text instructions or manual steps […]
As teams continue to rely on cloud storage systems to manage documents, knowledge, and internal resources, the ability to connect those systems directly to AI workflows becomes increasingly essential. Today, we’re introducing a new capability that supports exactly that: OneDrive […]
Quick Answers Every team runs on conversations. They happen in meetings, in Slack, in support threads, in AI chat tools. They contain ideas, strategies, updates, and decisions — the lifeblood of how work actually gets done. But here’s the problem: […]
For nearly three years, our engineering team chased one goal: sub-second performance. Every optimization, every system tweak, every millisecond we could shave off was a step toward making AI interaction feel instant. Today, that mission is complete. We’re thrilled to […]
Quick Answers Every second your AI takes to respond, you lose customers. A prospect asks about pricing. Your chatbot thinks for 6 seconds. They close the tab. That’s not a maybe. That’s what happens. Google’s research proves it: each extra […]
Discover how an AI chatbot for website helps convert visitors into qualified leads with hybrid funnels, CRM integration, and real-time engagement strategies.
Lead generation chatbot searches usually come from teams who know they need a chatbot but aren’t sure which kind will actually move the needle. This guide explains, in plain English, what lead-gen chatbots do, when they beat forms, how RAG […]
Your agent was answering questions. Now it’s collecting customers as a revenue agent. With Lead Capture agentic action, your CustomGPT.ai agent doesn’t just chat with visitors – it organically asks for their contact information and saves it for you. Every conversation […]
On a customer call this week, the customer says: “My fear is that if we don’t radically incorporate GenAI into our business soon, we will cease to exist”. Now this is a fairly sizable company with hundreds of employees. But […]
