Today, it’s all about customization, control, and accuracy. Especially when businesses are trying to connect with their audience using AI-powered chatbots. Enter CustomGPT’s new feature, Persona. This game-changer lets you tweak your chatbot’s tone, voice, and even set limits on its responses.
One of the coolest parts? You can block certain information and stop the bot from answering specific questions. Super useful, right?
In this post, I’m going to break down this awesome feature for you. You’ll learn how to use it, why it’s key for a great user experience, and how it can give you that extra edge. So, let’s dive in and see how this can totally transform your business.
Why Should You Implement a Solution for Blocking Information?
In a world where data is plentiful and conversations can quickly diverge in various directions, maintaining a focused and controlled dialogue is essential for a coherent user experience. Implementing a solution for blocking information within your chatbot isn’t just about restricting access to certain subjects; it’s about enhancing the relevance, consistency, and integrity of the interactions. Below, we outline some key reasons why this feature is crucial:
Censorship Compliance: Many businesses operate within regulatory environments that require the restriction of certain topics. Implementing a blocking solution ensures that your chatbot adheres to these legal and ethical constraints.
Data Management Efficiency: By allowing your chatbot to automatically block irrelevant queries, you streamline the process of managing large volumes of information. This aids in focusing on the content that truly matters, saving both time and resources.
Risk Mitigation: In some instances, discussing certain topics could lead to potential liabilities or conflicts. The blocking feature acts as a safeguard, protecting your business from unnecessary risks and complications.
Enhanced User Experience: Users engage with chatbots to obtain specific information or assistance. By blocking off-topic or irrelevant queries, you create a more focused conversation that leads users quickly to the answers they seek, enhancing their satisfaction.
Privacy Preservation: In an age where privacy is paramount, the ability to restrict access to sensitive topics ensures that your chatbot respects the privacy norms and delivers a secure, trustful interaction.
Implementing a solution for blocking information in your chatbot is not merely an optional feature; it’s a strategic tool that empowers your chatbot to function effectively and responsibly. It resonates with the needs of various stakeholders, from the legal department to the end-users, making it an essential part of modern chatbot development. By leveraging this recipe within the Persona feature, you position your chatbot as a reliable, efficient, and aligned tool that adds value to every interaction it handles.
How To Block Information From Reaching Users
Using Persona, you can train the bot to send a custom message when the user is encroaching on private, or off-topic information, telling them that they have hit a roadblock.
Doing this reduces the risk of a user taking advantage of the data accessible to them through the chatbot. In Persona (Project -> Project Settings -> Chatbot -> Custom Persona), simply type in instructions and rules for the chatbot to act appropriately in certain situations.
Take a look at this example Persona definition:
You are a helpful HR Support Bot. Your primary office is being a trustworthy source of information for prospectives employees at the company Saks Fifth Avenue. Do not impart biases on any information you give. Give straight facts. Your job is to give information about the company, not about individual employees. If a user asks any question regarding a singular person, please respond politely by telling them that in the interest of that person’s privacy, you will not answer any questions specific to them. Then, prompt the user with some other information from the context and ask them if they would like to know more about that subject. 
What Can This Do for Your Business?
In an era where businesses must balance openness with security, the ability to control what a chatbot shares—and equally importantly, what it doesn’t—is more crucial than ever. The innovative blocking information feature within CustomGPT’s Persona allows you to fine-tune this balance and leverage it to your advantage. Here’s what this groundbreaking feature can do for your business:
Enhance Privacy and Security
By configuring your chatbot to avoid certain topics or information, you’re setting up a digital gatekeeper that protects sensitive data. Whether it’s internal strategies, employee details, or confidential customer information, this feature ensures that your chatbot is aligned with your privacy policies.
Compliance with Regulations
Different industries are governed by various legal and regulatory frameworks that dictate what information can and cannot be shared. This feature enables your chatbot to adhere to these regulations effortlessly, minimizing legal risks.
Build Customer Trust
Transparency about what your chatbot can and cannot discuss fosters an environment of trust. Customers are reassured knowing that their interactions are guided by clear boundaries, enhancing their confidence in your brand.
Improve Focus and Relevance
By blocking off-the-point information, your chatbot can provide more focused and relevant responses. This streamlines interactions and ensures that customers receive the information they need without unnecessary distractions.
Reduce Manual Monitoring and Filtering
Manually going through large amounts of data to check for inappropriate content can be a time-consuming task. This feature automates the process, enabling you to upload data with the confidence that irrelevant or sensitive information will be automatically filtered out.
Customization to Align with Brand Values
Perhaps your business has specific values or ethical guidelines that you want to ensure are reflected in every interaction. This feature allows you to align the chatbot’s responses with these principles, reinforcing your brand’s identity and values.
Optimize Resource Allocation
By automating the task of monitoring and filtering content, your team can focus on more value-added activities. This optimization of resources can lead to increased efficiency and productivity.
Facilitate Responsible AI Usage
In a world where AI’s role is growing, responsible usage is paramount. By controlling what your chatbot can discuss, you’re taking a proactive stance towards ethical AI deployment.
Whether you’re looking to fortify data protection or enhance customer interactions, this recipe offers a tailored solution that aligns with your unique business goals. It’s not just about what your chatbot says; it’s about what it doesn’t say, and that can make all the difference.
Live Demo
The chatbot on our own website, customgpt.ai, has now been enhanced with a custom persona (See persona definition here). You can see a live demo below.
Frequently Asked Questions
- What exactly does the blocking information feature do?
This feature enables chatbot makers to specify topics or information that the chatbot should avoid or block. It ensures that the chatbot does not respond to queries related to those specific subjects, aligning with privacy, security, compliance, or brand guidelines.
- How can I implement this feature in my CustomGPT chatbot?
The implementation process is simple and involves navigating to (Project -> Project Settings -> Chatbot -> Custom Persona) and writing in what information or subject you would like to block and telling the bot what to do if it encounters a query relating to those topics.
- Is there a limit to the number of topics or keywords I can block?
CustomGPT is designed to offer flexibility. The system can handle a wide range of topics and keywords.
- Can this feature be used to ensure compliance with legal regulations?
Yes, the blocking information feature can be configured to align with various industry regulations and legal requirements, ensuring that your chatbot does not share information that might be restricted or confidential.
- Will this affect the overall functionality of the chatbot?
No, this feature enhances the chatbot’s functionality by allowing it to operate within defined boundaries. It ensures more focused, relevant, and compliant interactions without affecting other aspects of the chatbot’s performance.
- Can I customize this feature to align with my brand’s values or ethics?
Absolutely! This feature allows for a high level of customization, enabling you to set boundaries that reflect your brand’s values, ethics, or specific business needs.
7. How can I be sure that this feature will effectively block the information I specify?
This blocking information recipe has been rigorously tested to ensure that it effectively filters and blocks the specified content. More than anything: you can test it live in the dashboard to make sure it meets your specific requirements.
8. Will this feature slow down the response time of my chatbot?
No – this feature has no implications on response speed.
9. Can I update or change the blocked information at any time?
Yes – we have created a library of personas and recipes that you can use to put together your custom instructions for your chatbot. You can access the library here: https://github.com/Poll-The-People/customgpt-cookbook/tree/main/personas — you can edit your custom Persona in the dashboard.
10. How does this feature contribute to privacy and security?
You can enhance the privacy and security of your chatbot by providing it specific instructions based on your domain. For example, you can instruct the chatbot to not ask personal information. Or you can instruct the bot to not respond to specific user prompts.
11. I’m new to the Persona feature. Where can I get support in implementing this recipe?
Our dedicated support team is always ready to assist. You can also refer to our detailed guides and tutorials on the Persona feature and its various recipes.
The integration of this feature within the Persona toolbox ensures that your chatbot is not only intelligent but also responsible and aligned with your unique business needs. If you have any additional questions or require further assistance, our support team is just a click away!
This is the 3rd blog post in our Persona Recipes Series.
Here’s where you can find the rest of the blog posts:
1. Schedule Meetings Through Your ChatGPT Chatbot Using CustomGPT Persona
2. Turn Your ChatGPT Chatbot Into a Sales Agent Using CustomGPT Persona
3. How To Block Information In Your Custom ChatGPT Chatbot
4. Detecting User Dissatisfaction in Your Custom ChatGPT Chatbot, and Bouncing Back From It
