If you are trying to choose a custom chatbot for your business, chances are you have already heard of Chatbase, and maybe, you are deciding to use it. But before making such an impactful decision for your business, you should research more about Chatbase alternatives that can beat every other chatbot competitor.
CustomGPT is a Generative AI-powered personalized chatbot builder that can be set-up easily, enhances employee efficiency, and provides accurate answers without making up facts for improving the user-experience and enabling productivity by deep understanding of the businesses.
Despite Chatbase’s success, there are several reasons why companies today are looking elsewhere. Improvements in AI, adaptability, and an easy setup process all rank high on that list. CustomGPT is the clear winner in this respect.
Before we dive into the finer distinctions between these two, let’s start with a broad overview of their differences.
✔ Powered by GPT-4, ideal for business.
✔ All-in-one solution for chatbot personalization.
✔ Customizable and adaptable.
✔ Focuses on security and privacy.
✔ Boosts revenue, cuts costs, and improves engagement and efficiency.
✔ Designed for both large enterprises (MIT, Adobe, Dropbox) and small-to-medium enterprises (SMEs).
✔ Automates tasks like customer service, sales, and scheduling.
✔ Outperforms Chatbase and similar tools.
✔ Streamlines processes and enhances efficiency.
✔ Utilizes GPT-3.5 for interactive website chatbots.
✔ Easy process: Upload a document or share a link.
✔ Fast and effective chatbot creation.
✔ Primarily caters to small businesses and personal use.
✔ Vulnerable to limitations as businesses grow.
✔ Occasional factual inaccuracies.
✔ Lacks a no-code plugin builder.
✔ Best suited for small businesses and personal use.
✔ Business Limitations of Chatbase
CustomGPT offers a no-code hastle-free set-up in a short time, diverse data sources ranging from website data to 1400+ different types of document formats, including PDF, HTML, Microsoft Office documents, RTF, Email Archives (mbox), zips, mp3, mp4, mpeg, mpga, m4a, wav, and webm. This makes CustomGPT built chatbots more engaging, interactive, and intelligent.
Chatbase supports a few file formats (.pdf, .txt, .doc, and .docx) for data uploads. It will soon add a feature to support csv and excel files. Thus users can only upload their business data in the above formats for using Chatbase service’s for chatbot building.
CustomGPT is powered by GPT-4, which means it offers better performance, understands business needs more deeply, and can handle audio, video, and podcasts. This advanced GPT-4 technology lets CustomGPT create chatbots that excel in understanding language and generating responses.
ChatBase uses GPT-3.5, resulting in slower chatbot performance and much more limited language capabilities.
CustomGPT has solved the problem of inaccurate responses by ensuring that responses are exclusively coming from the data you provided. This is accomplished through CustomGPT’s robust context boundary that protects your chatbot’s responses. CustomGPT is also built using advanced prompt engineering and a proprietary pre-processing algorithm so that all the AI-generated responses are strictly within your business’ context.
Case Study: MIT selects CustomGPT for Generative AI
ChatBase provides information not only from your business data but also from other data sources. While ChatBase strives to offer accurate information, its capabilities are limited, and this can sometimes result in highly inaccurate or even fabricated responses. Such inaccuracies may lead to compliance and legal risks, provide misguided sales recommendations, and impact the effectiveness of marketing content.
Both CustomGPT and ChatBase support many languages (CustomGPT supports 93 languages) so that businesses all around the world can benefit from it.
CustomGPT offers integrations with multiple platforms and software solutions. Additionally, with integration and ingestion with Zapier, businesses can integrate their API with over 5000+ systems. Additionally, CustomGPT has a full and robust API for developers to leverage when needed.
When considering the best tool, it’s essential to recognize the unique features each platform offers. While both CustomGPT and Chatbase come with a set of standard functionalities, their specialized features can be the deciding factor for many businesses.
CustomGPT stands out with its advanced capabilities, providing tools and resources that cater to the evolving needs of modern enterprises. Whether it’s the cutting-edge GPT-4 technology, the No-Code Plugin Builder for effortless integration, or the enhanced Privacy Controls ensuring data security, CustomGPT has carved its niche in the market.
|✔️GPT-4||✔️No-Code Plugin Builder||✔️OpenAI API Resiliency||✔️Anti-Hallucination|
|✔️Zapier & API Ingestion||✔️Privacy Controls||✔️Enterprise Contracts||✔️Custom Instructions|
Choosing the right AI chatbot can be tricky. So, we’ve put CustomGPT and Chatbase side by side to see how they stack up. Below, you’ll find a clear breakdown of their features. This will help you decide which one fits your business best.
Let’s take a look:
|1400+ Document Formats||✔️||❌|
|Citations and Sources||✔️||❌|
|Trust and Transparency||✔️||❌|
|Personas/ Persona / Custom Instructions||✔️||❌|
|No-Code Plugin Builder||✔️||❌|
|OpenAI API Resiliency||✔️||❌|
When it comes to selecting an AI chatbot, the overall investment matters just as much as the features.
Chatbase – The Chatbase pricing may look pretty decent and straight-forward at the start, but when we compare it to CustomGPT and the performance and power of the chatbots it provides, the pricing becomes complex.
CustomGPT – The CustomGPT offers greater power, better performance and more productivity and money value than Chatbase.
CustomGPT’s Standard Plan provides 10 Custom Chatbots, and 20 million words content while Chatbase provides 5 chatbots and 15 million words content in Standard Plan. Both the standard plans are worth $99/month.
Diverse Pricing plans Of Custom GPT ensure availability for every type of businesses
|3 Custom Chatbot||10 Custom Chatbots||100 Custom Chatbots|
|1000 pages/chatbot||5000 pages/chatbot||20,000 pages/chatbot|
|10 million words content||20 million words content||100 million words content|
|500 queries/month||1000 queries/month||5000 queries/month|
You can learn more about Chatbase pricing plan from their website.
Here’s a clear breakdown of what each plan offers in terms of features:
|Custom chatbots using Open AI technology and business data||✔||✔||✔||✔|
|Business website data, helpdesks, knowledgebases, etc||✔||✔||✔||✔|
|Office documents (Word, PowerPoint), 1400+ document formats||✔||✔||✔||✔|
|Audio, Video files for transcripts (Youtube, Vimeo, Podcasts)||✔||✔||✔||✔|
|Embed Custom Chatbots or Livechat on business websites||✔||✔||✔||✔|
|Customize chatbot logo, colors, background, etc for your brand||✔||✔||✔||✔|
|API for Custom Chatbots||✔||✔||✔||✔|
|Multi-language support (92+ languages)||✔||✔||✔||✔|
|Augmentation of search functionality on business websites||✔||✔||✔||✔|
|Custom Enterprise capabilities and contracts||–||–||–||✔|
|Remove “Powered by CustomGPT” Branding||–||–||✔||✔|
Now that you are ready to use CustomGPT for improving your business’ engagement and performance rates, it is time for you to get to know how to create Chatbots for your website. For this, follow the below steps:
#1: Create an account on CustomGPT by entering your Name, email and password.
#2: Create your chatbot by either providing a link to your sitemap or uploading your website’s files/documents.
#3: For creating your project using sitemap, head to Dashboard>Create Project.
#4: To upload your website’s files/documents, select the Upload tab.
#5: Select the Data Retention method you want. You have the choice to either store the files or delete immediately after processing. Then click on Create to create the project.
After creating the project, you can customize your chatbot.
Now let’s see the two benefits of using CustomGPT.
Customer service is greatly improved due to CustomGPT built chatbots.
Custom GPT offers code-free ChatGPT plugins, so businesses or users can create or enable ChatGPT plugins without requiring a programmer or a developer’s support.
Though CustomGPT and Chatbase both are AI-powered chatbot builders, yet they both have stark differences in terms of productivity, performance, power, revenue generated and factuality. Though Chatbase is a well-known chatbot, CustomGPT offers the most features, allowing businesses to automate their tasks and provide accurate information to their users.
To start using CustomGPT, you can first analyze its various capabilities by a Live Demo. After you are surely and clearly satisfied, you can sign up on CustomGPT and watch your business positively impacted!