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How To

Dec

Ticket Deflection: How to Reduce Support Tickets

Ticket deflection is a customer service strategy designed to resolve user inquiries instantly without human intervention. By utilizing AI tools, self-service portals, and knowledge bases, organizations can answer user questions automatically before they reach an agent. This reduces the volume of incoming support tickets, lowers operational costs, and improves customer satisfaction by providing immediate solutions.

Nov

How do I connect WhatsApp to my chatbot?

You connect WhatsApp to a chatbot by using the official WhatsApp Business Platform (Cloud API), a Business Solution Provider, or a no-code platform. For CustomGPT.ai, you create an agent, get an API key, then route WhatsApp messages through Cloud API […]

Nov

How do I connect my Squarespace site to my chatbot?

Add a Squarespace chatbot by generating your chatbot’s embed script, then pasting it into Code Injection for a site-wide widget or a Code Block for specific pages. Use Zapier to send Squarespace form submissions into the bot for automated replies […]

Nov

How do I Connect my Wix Site to my Chatbot?

You can connect Wix to chatbot in three main ways: embed a chat widget with an HTML element, add the chatbot script as custom code, or install a chat/chatbot app from the Wix App Market. CustomGPT.ai also lets you deploy […]

Nov

How to Set Up a WordPress Chatbot

WordPress chatbot integration is simple: confirm you can install plugins, then add a chatbot using either a dedicated plugin or an embed script/iframe. With CustomGPT.ai, create an agent from your site content and deploy it using the official WordPress plugin […]

Nov

How do I give some users chat-only access to my chatbot?

In most chatbot platforms, you create chat-only access by assigning users to a role that can start and view chats but cannot change agents, data sources, or team settings. In CustomGPT.ai, you do this with the built-in Chat-only role and […]

Nov

How do I pass user context into my chatbot?

To pass user context into a chatbot, decide what information you really need, store it in your backend, and send only minimal identifiers or attributes on each request. With CustomGPT.ai, use custom_context and Logged-In User Awareness to personalize safely. Scope: […]

Nov

How do I make my chatbot recognize product codes?

You make a chatbot recognize product codes by: defining the exact code formats, detecting codes with regex or entities, validating them against your product catalog or API, and—if you use CustomGPT.ai—feeding it your catalog and passing the detected code into […]

Nov

How do I schedule calls using a chatbot?

A chatbot can schedule customer calls by connecting it to a calendar tool (like Calendly or HubSpot Meetings), adding a “book meeting” step to your bot flow, collecting key details and qualifications first, then routing qualified visitors to the right […]

Nov

How do I make AI chatbots that convert e-commerce traffic?

To create an AI chatbot for e-commerce that converts, train it on your store content, embed it on high-intent pages like product and cart, and continuously improve its messages, CTAs, and targeting using analytics and A/B testing, ideally with a […]