You may already have a website built with Drupal or be planning to build a site in Drupal to host your CustomGPT.ai bot idea! Either way, this guide for a Drupal GPT Q&A bot setup is for you.
Drupal’s easy, low-code / no-code open-source website builder and CMS make it simple to add your very own tailored version of ChatGPT to your website.
You can use a custom GPT bot to answer every question your customers may have about your product or service. You can compile all your information from blogs, ebooks, user manuals, and more into a single knowledge repository. And, your custom GPT bot can help you identify, communicate with and convert potential leads.
Setting up a GPT bot in Drupal literally takes minutes with CustomGPT.ai but provides you with all the advantages of AI for your customers without ChatGPT’s inaccuracies.
We’re going to explain the benefits of a custom GPT bot before taking you step-by-step through the process of how to set up a CustomGPT.ai bot in Drupal.
What are the Advantages of a Tailored GPT Bot?
A CustomGPT.ai bot uses ChatGPT technology, but the bot is populated only with the data you provide. This results in several advantages:
Customer experience
A custom GPT bot takes chatbot technology a step further. You can populate your tailored GPT bot with product specifications, user guides, blogs, PDFs, and more so it knows every answer your customer needs. Just like using ChatGPT, your customers can ask questions and receive conversational responses. You can customize your own chat GPT bot to understand when a customer might be ready to buy or has further problems and needs to be redirected to a human or sales team.
Competitive advantage
Providing a customer experience that is better than your market peers will solidify your competitive advantage. A tailored GPT bot is engaging and interesting, attracting customers to stay on your website and learn more about your product or service. Automating your processes with a tailored GPT bot will save you time that can be spent on further sales and marketing or new product development, giving you even more advantage to outperform your competitors.
Cost savings and increased profits
Automating responses to customer inquiries will leave you more time for profit-generating activities, but engaging your customers will also generate more sales. A custom GPT bot can be used internally, too. You can embed into Drupal or any website CMS a GPT Q&A bot populated with your internal documents, processes, and training and HR assets, as well as product information, to create a comprehensive knowledge repository for your staff.
The result? Your staff are better informed and find solutions to new challenges faster!
Zero hallucinations
Your CustomGPT.ai bot only uses the data that you provide to create its answers, only reflecting your knowledge base. This completely eliminates the risk of AI “hallucinations,” the phenomenon where ChatGPT and its competitors often fabricate or provide inaccurate information.
Our CustomGPT.ai platform establishes “guardrails” around ChatGPT’s responses, so you get the best of the technology and responses accurate to the data you have given.
The Benefits of CustomGPT.ai’s RAG Technology
Here at CustomGPT.ai, we use Retrieval-Augmented Generation (RAG) technology, which adds another layer to OpenAI’s ChatGPT. With this additional layer, the CustomGPT.ai bot you create is empowered by the same functionality as ChatGPT, but its answers are based only on your content, removing those pesky inaccuracies and hallucinations.
CustoomGPT’s latest new feature, “Persona,” enables further customization of your GPT bot. You can set tone, voice, and tweak how your chatbot responds in certain circumstances. You can even block certain responses to ensure privacy or compliance.
CustomGPT.ai and Drupal: Synergies and Benefits
We’ll guide you through the finer points soon, but creating a CustomGPT.ai bot to embed into your Drupal site is as simple as signing up, setting up, and generating the code to embed into a content block in the Drupal CMS. The whole process could take under an hour, depending on how much data you want to add to your Drupal GPT Q&A bot and what time you want to spend customizing your customer experience. Like Drupal, CustomGPT.ai is a low-code/no-code experience; you don’t have to be a developer or an engineer.
We’ve already touched on the advantages of a tailored GPT bot. Once you add your CustomGPT.ai Drupal integration to your website, your audience will have an engaging, dynamic experience with all your content and calls to action in one place.
Imagine turning your CustomGPT.ai chatbot into a supercharged sales agent using the “Persona” feature. Custom chatbots are available for your customers 24/7, can easily cope with peaks and troughs in website traffic, and can deliver anything from subtle, non-invasive prompts to clear calls to action. CustomGPT.ai chatbots can also detect dissatisfaction and work to overcome the problem.
Step-by-Step: How to Set up a CustomGPT.ai Bot in Drupal
Now, we’ll walk you through setting up and integrating CustomGPT.ai for a Drupal Q&A bot.
Sign Up for CustomGPT.ai
- Visit customgpt.ai and “Signup” from the top left menu
- Choose “Create an Account”
- Enter your “Name” “Email” and set your password
- Click “Signup”
Collect & Upload Your Data
Next, you’ll title your project and begin uploading your data set. CustomGPT.ai will digest the content you upload, whether from a website sitemap, multiple sources from the web, or documents in any of the 1400+ document formats we support.
To get started uploading website content:
- On your dashboard, click “Create Project” at the top right.
- On the “Sitemap” tab, enter your website’s “Sitemap link” and your “Project name.”
TIP: If you don’t have the sitemap URL, try our Sitemap Finder Tool.
- Click “Create Project.”
To start uploading documents:
- On your dashboard, click “Create Project” at the top right
- You will be directed to the “Sitemap” tab. Click the “Upload” tab instead.
- Enter your “Project name.”
- Upload your documents via “Drop files here or click to upload.”
TIP: Try our full Create Chatbot guide to learn more about file formats and sizes.
- Select your “Data retention” preference. You can choose to “keep the files for viewing in results” or “delete immediately after processing.”
- Choose “Create” to confirm your project creation.
You can also learn more about multi-source data integration.
That’s it – you just made your own custom GPT bot! Now, you can customize it and create your persona, test it, and then start setting up your GPT bot in Drupal.
Customize your ChatGPT bot
- Choose from 93 languages
- Add your logo and change the background design and avatar
- Create a default prompt and add sample prompting questions
- Customize persona and behavior to match your brand voice and style
Visit our complete CustomGPT customization guide and learn more about developing your Persona from our Blog.
Test, Test, Test!
To test your custom chatbot, head to the “Ask Me Anything” page in your project on your dashboard. Testing is vital to ensure your bot behaves as expected and will respond correctly to your audience. While you are testing, you can head back to change your persona description until you are happy with the results.
As well as the links we’ve included above, our Create Chatbot guide will walk you through every feature we’ve mentioned. You can also ask our demo bot your questions (we uploaded our guide, so it knows the correct answers!).
CustomGPT.ai Integration with Drupal
Now, for setting up your GPT bot in Drupal, these next steps will show you how to embed the chatbot on your website.
- Go to your CustomGPT.ai dashboard.
- Select your CustomGPT.ai bot project, and click the “Overflow” icon.
- Choose “Project Settings”
- You will be redirected to the “Project” tab. Click the “Sharing” tab.
- Choose “Embed”
- Slide “Enable Embed” to the right to enable the embed feature.
- Now you will see the HTML script you need to embed in your Drupal website.
- In your Drupal build, on the page you wish to add your CustomGPT.ai Drupal integration, use the “Add custom block” function and provide a title in “Block description.”
- You’ll need to assign the block to a region on our site in the same way as other blocks.
- Copy the HTML script for your bot from the “Embed” function in CustomGPT.ai.
- In Drupal, in the “Body” section of the block, paste the HTML script for your bot, selecting “Text Format” and “Full HTML” before saving.
- Now, you can preview your page build and check the code is working before testing your Drupal chatbot customization with GPT on your live website.
Learn more in our complete CustomGPT website integration guide and Drupal’s Managing Blocks or this Beginners’ Guide to Drupal.
Conclusion
That’s it! You’ve learned how to Integrate CustomGPT.ai with Drupal and much more about the benefits of a tailored GPT bot that you can embed in your website. If you haven’t already begun to take advantage of improving your customer service, saving human time for other activities, and getting ahead of your competitors, sign up and test CustomGPT.
