See How Membership Organizations Are Using AI

“CustomGPT.ai isn’t just a support tool. It’s become a knowledge infrastructure for how GEMA operates.”

• 248k+ Queries resolved
• 6,000+ Staff hours saved
• €182K–211K Annual cost avoidance
• 88% Query success rate

• 9 Assistants, one per job that needed one
• 35.2M Words of clinical and member content processed
• 0 Support tickets in three years

• 28 Assistants in production, one per agreement
• 95.7% Answered well, latest quarter
• 4.9× Growth in questions, latest six months on the six before

• 99.1% Answered well, latest quarter
• 1,940 Member questions in eight weeks
• 54 of 54 Days live with members asking

• 96.6% Answered well, of what its published material covers
• +50% Year-on-year growth in questions asked
• 3 Consecutive terms, no rebuild between them

• 96.5% Answered well, of what the bank's own material covers
• 15,013 Questions asked, raw count
• 330 Consecutive days with a question answered