Get answers from your business information with easy, 1-click integrations.

CustomGPT.ai uses your data to build a custom chatbot by ingesting the information you provide into our system. This information can include your company’s public content like websites, knowledge bases, helpdesks, YouTube videos, and podcasts but also private content like business and product information documents including PDF, Microsoft Office documents, Google Docs, customer data,  and other relevant content.

Our secure and privacy-preserving cloud platform then ingests this content and uses this information to respond to queries with ChatGPT.

The result is a Custom ChatGPT-style bot that can have a deep understanding of your business and customers, allowing it to provide personalized and accurate responses, without hallucinations, to a wide range of inquiries. This bot can then be embedded into your website, used as a LiveChat or integrated into your systems via the API.

You can provide your business content and data to CustomGPT.ai in various ways, using the CustomGPT.ai interface for your project. 

You can provide the sitemap of your website or create a custom sitemap, using which CustomGPT.ai can index the entire content of your website and refresh it periodically to check for any new content. 

You can also upload ALL your documents like PDF file, Microsoft Office documents, Google Docs, etc. The platform supports 1400+ document formats including audio formats and podcasts.

New: You can now also mix-and-match and add data from multiple sources to create a “source of truth” with your chatbot. 

CustomGPT.ai is designed to work with a wide range of data and information, including text-based data such as website content, customer inquiries, product descriptions, FAQs, and more. We support 1400+ document formats including PDF files, Microsoft Office docs, Google docs and more that can be ingested into the chatbot. We have now added support for YouTube / Vimeo videos and audio/podcasts. 

You can also add other business-specific information from multiple sources to your chatbot. You can even ingest data via Zapier from your various apps and tools. 

The more data you provide, the more accurate and effective your CustomGPT.ai chatbot will be in delivering the results you need for your business.

Yes. You can upload your documents in 1,400+ formats including PDFs, Microsoft Office docs, and Google Docs.

We also support YouTube/Vimeo videos and audio/podcast files. We support the most extensive suite of document formats in the industry.

CustomGPT.ai does read the text from the tables (in PDF and Excel/CSV files). However, do note: ChatGPT (and CustomGPT.ai) is quite bad at analytics and math. So if your use case is related to counting and analytics, CustomGPT.ai might not be a good choice.

However, anything related to searching for content in the tables and then creating text responses based off that, should work remarkably well.

Yes, CustomGPT.ai supports 1400 file formats including PDF, Microsoft Office documents, Google Docs, Text files, and Audio/Video files.

Yes – we now have a full bidirectional Zapier app. You can send data from your apps and tools to your chatbot. And also query your chatbot from various Zapier integrations like Slack and SMS. See more details here: https://customgpt.ai/chatgpt-zapier/

On average, it takes a few minutes to fully index your data.

The exact time it takes will depend on the amount and type of data. File processing is quick (seconds). Website crawling could take longer (minutes or hours depending on the speed and size of your website). Most small business bots build in less than 5 mins.

Yes. Your data is fully encrypted and files are stored only when you choose to. Files are encrypted in transit, and encrypted at rest. We use secure vendors like AWS and Stripe. See our full list of security principles. 

Moreover, your chatbot is fully-self contained, which means it does not share ANY data with other chatbots, even within your own account.

And by default, your chatbot is private, which means only authorized users can query your chatbot. We understand the importance of your data security and privacy and are fully committed to ensure that the chatbot and your data are secure, confidential and private.

Update: And as of March 1st 2023, OpenAI has confirmed that they do not use your data for training purposes.  Since we use the ChatGPT API, no parts of your data will be used for training purposes by OpenAI. 

As of March 1st 2023, OpenAI has now clarified that they do NOT use data from API calls in their training. And as we use the ChatGPT API, your data and queries are NOT used in any of their ML training.

Yes – using the Zapier app or the API. Please see: https://docs.customgpt.ai/reference/quickstart-guide – you can easily connect it to Google Mail or Twilio SMS or 5000+ other integrations. 

Yes, you can upload documents using the CustomGPT.ai platform. Simply go to your CustomGPT.ai dashboard and upload the documents to build your custom chatbots in minutes. We support 1400+ document formats and the platform is built to process multi-gigabytes of documents. However, each file cannot exceed 100 MB at this time. If your file is larger than that, we suggest using an online file splitter to break it up into smaller files.

Yes – now you can. Simply use this free tool to create a new sitemap from your list of web pages and add that sitemap to your project. This feature lets you add content from any Internet page. For example: You can add discussions and reviews from around the Internet to your chatbot. You could even add competitor pages or authoritative documents to make your chatbot smarter.

Yes – this is a common feature requested by researchers and SEOs. You can do this in two ways: 

Build a custom list of URLs using this free tool and then add the sitemap to your project. 

Use this free tool and give it a list of search queries. The tool will then build a sitemap based on the list of search results based on those queries. Add the sitemap to your project.

The Google Drive integration feature in CustomGPT.ai allows you to use files from Google Drive as source material for your AI agent.

Our system accepts files of up to 500 MB. Files exceeding this size will not be processed.

Follow this user guide to connect your Google Drive to CustomGPT.ai.

CustomGPT.ai supports 1400+ formats including PDFs, Microsoft Office documents, and Google Docs. CustomGPT.ai has the industry’s largest document format support.

The following file types are currently not supported: Google Forms, Google My Maps, and Google Sites.

Yes, Google Drive integration supports the auto-sync feature. You can find all the details in this user guide.

The auto-sync functionality updates the bot’s knowledge on any file update, creation, or deletion in Google Drive.

CustomGPT.ai syncs with Google Drive once per day.

If auto-sync is on, yes, the file will be removed from CustomGPT.ai as well.

CustomGPT.ai requires the following permissions to access your Google Drive:

• See and download files.
• See information about files.

Yes, you can select specific folders using Google’s file selector.

Follow Google’s instructions to revoke access: Google Support.

Yes, you can use multiple Google Drive accounts with CustomGPT.ai.

Google Drive integration is available on our Standard plan and the above. Auto-sync for Google Drive integration is available on our Enterprise plans.

The SharePoint integration feature in CustomGPT.ai allows you to use files and sites from SharePoint as source material for your chatbot.

Follow this user guide to connect your SharePoint Documents to CustomGPT.ai.

Follow this user guide to connect your SharePoint Sites to CustomGPT.ai.

CustomGPT.ai supports 1400+ formats including PDFs, Microsoft Office documents, and Google Docs. CustomGPT.ai has the industry’s largest document format support.

The auto-sync functionality updates agent’s knowledge on any file update, creation, or deletion in SharePoint Documents. For more details, please check this user guide.

CustomGPT.ai syncs with SharePoint Documents within a few minutes of file change.

The auto-sync functionality updates agent’s knowledge on any content update, creation, or deletion in your SharePoint Sites. For more details, please check this user guide.

You can set up a schedule which CustomGPT.ai will use to sync up with your SharePoint Sites.

Our system accepts files of up to 450 MB. Files exceeding this size will not be processed.

CustomGPT.ai requires the following permissions to access your SharePoint:

• Files Read All (Delegated)
• Sites Read All (Delegated)
• offline_access (Delegated)

Yes, you can select specific folders using SharePoint file selector.

Yes, you can use multiple SharePoint accounts with CustomGPT.ai.

SharePoint’s integration is available on our Premium plan and the above. Auto-sync for SharePoint integration is available on our Enterprise plan.

If auto-sync is on, yes, the file will be removed from CustomGPT.ai as well.

The maximum number of synced items per project is limited by your plan. Please consult our pricing page for more details.

To connect your YouTube channel to CustomGPT.ai, simply select YouTube as the integration option within the platform. Then, paste the link to your YouTube channel.

Any videos from your YouTube channel can be transcribed and used to train the chatbot.

CustomGPT.ai is built on strong privacy principles, ensuring that any information uploaded to a bot remains within that bot’s environment and is not shared with other bots, even those in the same account. For more details, please visit our security principles at CustomGPT.ai Security.

No, the transcription process is fully automated and done in the background. This ensures a seamless and efficient integration of your video content into the chatbot’s knowledge base.

The frequency of transcription depends on your auto-sync settings. Auto-sync is a premium feature that allows new videos to be transcribed and added to the chatbot’s knowledge base automatically, ensuring that the chatbot is always up-to-date.

If you have auto-sync enabled, the deleted video will also be removed from CustomGPT.ai.

Yes, you can disconnect your YouTube channel from CustomGPT.ai at any time.

Yes, you can use YouTube videos from other channels to train the chatbot.

If your YouTube channel is private or has restricted access, CustomGPT.ai will not be able to retrieve and transcribe the videos.

You can check the status of your transcriptions on your project’s Pages screen within CustomGPT.ai. This screen provides a comprehensive overview of all the videos that have been successfully transcribed and added to the chatbot’s knowledge base.

The new Zendesk integration feature is about leveraging the power of Zendesk’s help center to enhance the capabilities of your CustomGPT.ai chatbot. By using Zendesk as a source for your bot, you can provide instant, accurate, and comprehensive assistance to your users, drawing from the wealth of information in your Zendesk help center.

The Zendesk integration feature works by connecting your Zendesk help center with your CustomGPT.ai chatbot. Once the connection is established, the chatbot fetches pages from your Zendesk help center, which allows it to provide more accurate and helpful responses to user queries.

Firstly, it allows your users to get instant help from your chatbot, which now has access to the entire knowledge base of your Zendesk help center. This not only improves the user experience but also reduces the workload on your human customer service agents. Secondly, it allows you to leverage the comprehensive and often underutilized knowledge in your Zendesk help center, thereby increasing the return on your investment in Zendesk.

Customers can access the Zendesk integration feature either during the project creation process or via the Data tab after the project has been created.

The Zendesk integration feature stands out in the market due to its ability to bring together a wealth of business knowledge with easy-to-integrate, no-code chatbots.

The Zendesk integration feature can significantly improve customer service by providing fast and accurate help to end-users at a fraction of the cost of human agents.

While the Zendesk integration feature itself cannot be customized, the chatbots that use it can be.

At CustomGPT.ai, we prioritize privacy and security. Any information uploaded to a bot remains within that bot’s environment and is not shared with other bots, even those in the same account. For more information, please visit our security principles at https://customgpt.ai/security/.

CustomGPT.ai is built on strong privacy principles, ensuring that any information uploaded to a bot remains within that bot’s environment and is not shared with other bots, even those within the same account. For more details on our security principles, please visit https://customgpt.ai/security/.

Additionally, your data will not be incorporated into OpenAI training sets. For more information, please see OpenAI’s announcement and data usage policy at https://openai.com/policies/api-data-usage-policies.

Yes, the Protected Data Ingestion feature can be used to access data from multiple protected websites. However, if the authentication methods differ between these websites, separate solutions will likely be required to handle each unique authentication process.

The handling of updates or changes in the authentication methods of target websites depends on the specific case. Our team will work with you to ensure that any changes are addressed promptly and that the custom solution remains functional and secure.